Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 30427 Views
  • 129 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 31542 Views
  • 43 replies
  • 7 kudos

Cancel TSN

Hi, I can't seem to cancel a subscription channel, TSN. i got it for the Euro 24 soccer and its been over 30 days so I should see it but the app crashes every time and I can't see where else to cancel. Please help!

Toolio by Friendly Neighbour
  • 155 Views
  • 8 replies
  • 0 kudos

TV and Internet

Whenever I watch tv, the internet cuts out (and often). The Network Access Hub shows the “red light of death”. I’m currently trying to watch a program and it has tripped out 6 times in 30 minutes. So basically the tv is unwatchable. And often I’ll be...

kflorkow by Neighbour
  • 127 Views
  • 1 replies
  • 0 kudos

customer service

no network on some channels for days , no update never offer compensation due to lack of service/connection on channelsservice charges keep going up but service/ support go to the other direction,company first instead of providing better customer ser...

Chinese channels 2801 and 2802 not working?

The channels are down for more than 12 hours. Is this normal? I just subscribed to Optik TV and the chinese package, got the box on Tuesday and Thursday can't watch it since afternoon. If this happens often, I'd better cancel the service while I'm st...

Chibiko by Friendly Neighbour
  • 743 Views
  • 17 replies
  • 1 kudos

Ethernet connection

Do I need to change a setting for my Telus box to accommodate Ethernet or just hook up the cable

Janzep by Neighbour
  • 275 Views
  • 4 replies
  • 0 kudos

Resolved! Telus Tv+ doesn't work anymore on any platform for my account

Hello,I have been with Telus TV from the very beginning in 2010. Back then it was $10 a month promo for their subscription. One of the best features that came out was Optik Tv on the go. With this, I could watch live TV on my smartphone when I was aw...

docchizz by Friendly Neighbour
  • 924 Views
  • 19 replies
  • 0 kudos

Apple Vision Pro

Hello, I just purchased an Apple Vision Pro and tried downloading the Telus TV app. App works but I’m having issue logging in to my Telus account. I’m getting a server error when I try. Is there something Telus needs to do on their side?