Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 182 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 40492 Views
  • 43 replies
  • 7 kudos

Stingray Music channel

My stingray music channel disappeared recently. I had uploaded the app to my phone, used my Telus account to sign in and today I notice I am no longer subscribed and need to pay for the app on my phone. What happened here? I have a music video statio...

Terrilyn by Just Moved In
  • 10 Views
  • 0 replies
  • 0 kudos

TelusTV-21T and Universal Remotes

I have a new TelusTV-21T box . I want to use an universal remote but the codes for Telus do not work, and this is for 2 different universal remotes (with the code provided to use by each), and by trying the auto program feature on both where it tries...

RufusHB by Just Moved In
  • 25 Views
  • 2 replies
  • 0 kudos

Optik TV vs Rogers/Shaw Ignite/Xfinity

In 2023, I was, very briefly, a Telus Optik TV and internet subscriber. The many, many issues with the Optik set-top boxes forced me to switch to Shaw, who gave me a great deal on a 1.5 Gbps internet plan and TV package. I see that now Telus offers 3...

jackmcmad by Helpful Neighbour
  • 19 Views
  • 1 replies
  • 0 kudos

Optik audio sync

Optik TV audio gradually grows out of sync with the picture and have to reboot the box to correct it. Happens daily. Can we get an ETA on the fix for this issue? It’s been on the forum for years and this is getting ridiculous.

Nio by Just Moved In
  • 37 Views
  • 2 replies
  • 0 kudos

Can’t Tape CTV News

Signed up with Telus in July 2024. For awhile, I could tape CTV morning news as a series as usual (from our previous provider). Then, around August, I was not allowed to tape it as a series, only individual which meant, poor me, scrolling ahead to ea...

Cannot access Crave/HBO online or the Telus TV+ App.

Hello, I am subscribed to Crave/HBO among other things but for months now I have no longer been able to login via my TV provider on their website. When I try to I get an error message "An error occurred connecting with your provider, please try again...

Previous Channel setting (not showing live feed)

I just got the new Telus box but when i had the old telus box when I clicked the “prev” button - I could view my 4 previous channels and it would show a live feed. Now it just shows the channel logo but no live feed.is there a way to change that in s...

favourites, and PIN

Although this is about a couple issues, I must start off with a bit of a rant, and I pen this post while sitting, once again, listening to elevator music while waiting for a Team Member to answer the phone. We have been Telus customers for almost a y...

Marpel by Neighbour
  • 97 Views
  • 1 replies
  • 0 kudos
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