Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 182 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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TELUS remote

When I power the TV and Telus box on I have to toggle through all the inputs before it works. It starts on the correct input "HDMI 1" but I have to cycle through until I am at HDMI 1 again. How can I fix this?

jlawson by Just Moved In
  • 28 Views
  • 1 replies
  • 0 kudos

Lack of dual remotes and universal remotes

Having a handicapped member of the family, it really upsets me there is no support for dual remotes or a more standard IR interface that allows for universal remotes. The Telus box uses the Technicolor remote codes which I have yet to find a universa...

RCrow by Neighbour
  • 33 Views
  • 1 replies
  • 0 kudos

Upgrade Disney+ Promotion to Premium

Hello, I see this post, that we cannot upgrade to Premium when you get a Promotion, and pay the additional $3:https://forum.telus.com/t5/Optik-TV/Disney-Promotion-24-month-subscription-Premium-instead-of/m-p/154742#M17026 But I have to ask why not? T...

Yellowstone Final episodes 2024

I bought the final episodes of Yellowstone through Telus. Watched first 6 released episodes in 2022. Heard final 6 episodes released Nov 10th. But I can’t find them? I have searched on My Telus for info, nothing comes up. I searched On Demand and Yel...

Wrong episode of Brilliant Minds

The wrong 'new' episode of Brilliant Minds was aired on November 11. Was supposed to be an episode called 'The Man From Grozny' airing but it appears that they aired the following week's episode instead, called 'The lovestruck Widow'. 'The Lovestruck...

Pollock by Friendly Neighbour
  • 175 Views
  • 4 replies
  • 1 kudos

Dolby Vision

Is there any plan to allow the new 4k optic TV boxes to support Dolby Vision HDR? Dolby Atmos works but not Vision. The way around it is to use the native apps on the Smart TV and not the android apps on the box.

EarWorm by Neighbour
  • 114 Views
  • 3 replies
  • 0 kudos

Resolved! Sound issues

I struggle with consistent sound when watching TV:-When I watch tv for more than a couple of hours the sound un-syncs. I have to turn the pvr off and then back on again and it will line back up-When I forward through commercials, the sound goes down ...

Vewyquiet by Friendly Neighbour
  • 115 Views
  • 2 replies
  • 0 kudos

Previous recorded episode being automatically erased?

I recorded the first episodes of The Big Bake and Holiday Baking Championship on the Food Network last week, but they've now disappeared and only the episodes that were recorded today are there. I did not delete last week's episodes because I hadn't ...

Vewyquiet by Friendly Neighbour
  • 178 Views
  • 6 replies
  • 0 kudos

Recordings can only be set from the live point

If I come across a show in the guide that is of interest but already 1/2 over I can press the start over button.I can also watch again from the beginning up to 24 hours (or more) after it is aired. Then on demand for some. Why then is it not possible...

Rocky3 by All-Star
  • 78 Views
  • 1 replies
  • 0 kudos

Disabling and re-enabling Home screen

Below are the instructions on the Telus 'how to' site.Problem is the Options button on the remote does nothing. It does not bring up any options to select Off or Don't Display. It's like the Option button on the remote is not active. Please help as m...

GerryR by Neighbour
  • 191 Views
  • 6 replies
  • 1 kudos
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