Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 126 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 28095 Views
  • 43 replies
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Stanley Cup Final Recording Cut Off

I have Telus TV+, with the new boxes and cloud recordings. I recorded the Stanley Cup Final game between the Oilers and Panthers last night. The recording ended before the game did, so we missed the end of the game. This is unacceptable, as we had pe...

Lwells by Neighbour
  • 122 Views
  • 5 replies
  • 0 kudos

Netflix Watchlist

Does anybody here know of a way to keep your Netflix watchlist from constantly shuffling. When we got Netflix thru Telus about 3 months ago my GF set up the watchlist in a way to make it easier to find things quickly - movies / tv shows leaving Netfl...

When NEW is not NEW

Like others I welcomed the addition of the green NEW to identify new shows. With season ending for actual new shows there are fewer NEW shows and it has become notifiable that random repeats are marked NEW

Rocky3 by Rockstar
  • 109 Views
  • 1 replies
  • 0 kudos

Unable to record on TSN

I am trying to record a CFL Stampeders game on channel 900 (or other TSN channels that are showing if). I get a message “This program cannot be recorded”. I tried other TSN programs and get the same message. We have definitely recorded TSN in the pas...

Trumbles by Just Moved In
  • 128 Views
  • 1 replies
  • 0 kudos

Do you have to upgrade to 21T

I currently have the older Optik 4k boxes and are happy with them. If I renew by contract/ term , will telus force me to replace my existing boxes with the 21t/ Jade android based cloud boxes ?I don’t want to use them as I need IR to control the boxe...

Ss_blake by Organizer
  • 153 Views
  • 1 replies
  • 0 kudos

Telus TV+ app on apple tv

Hey, I have client who we have set up with apple tvs, running the telus tv+app. The client has had nothing but issues with the recordings section, and now that we have it figured out it seems that 15-20 mins into watching a recorded show the audio go...

Volume Control

Using an Optik TV-21T box with a Monitor type TV, so no tuner and no internal speakers, HDMI cable hook up Monitor has optical audio out but its fixed not variable same as the Telus box's optical outMonitor has analog audio out but no sound transfer ...

RonD by Just Moved In
  • 186 Views
  • 2 replies
  • 0 kudos

PVR recordings

I no longer have access to my recordings. I have tried unplugging the power to the PVR., I have restarted my modem, I don’t know what else to do? I have not upgraded to a new PVR.

BBP by Just Moved In
  • 154 Views
  • 1 replies
  • 0 kudos

Amc+ Plus not working

Recently AMC+ plus was introduced as one of the theme pack options. However the channels included do not work with exception of the AMC channels. Even trying to add Shudder on its own does not work. This has been an ongoing issue for awhile now. Anyo...

NateC15 by Friendly Neighbour
  • 426 Views
  • 10 replies
  • 0 kudos

Telus TV + cloud pvr

Recording ends before the program ends and automatically goes to the next recording. When are changes coming to extend the length of the recording.

RichardBz by Just Moved In
  • 258 Views
  • 4 replies
  • 0 kudos
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