Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 57347 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 42772 Views
  • 43 replies
  • 7 kudos

Missing cable box

Is there an email address that customer services might address my concerns? Because being on hold and then talking to someone for hours is getting me nowhere. The last lady had a rooster in her home. Not even kidding. An hour of rooster “**bleep**-a-...

trevmass by Just Moved In
  • 32 Views
  • 2 replies
  • 0 kudos

2nd TelusTV 21T tuner stopped working

It all worked this morning, shut off the news and at 5PM tried to turn it on. Only a white light at the base on steady, no blue flashing or steady blue to indicate it is working. No screen with Telus while booting. The ethernet plug into router is fl...

Rocky3 by All-Star
  • 68 Views
  • 2 replies
  • 0 kudos

Error Message ERR_AGL_ACN-3545

I spent over 2 hours last week on the phone to have the technician tell me it was 24 - 48 hours to address my help ticket; to which they did nothing. I spent 1 hour and 40 minutes on the phone today to have the tech solve nothing and put in another t...

How to watch Telus TV+ on PikTV Box

Hello just trying to find out how to watch "Telus TV+" and "Telus Films & Series" on PikTV box? Zero info on the Telus website or through the chatbot. Thanks

M1- by Friendly Neighbour
  • 248 Views
  • 5 replies
  • 0 kudos

Resolved! Equipment Return during Canada Post Strike

I presently have a couple of Telus Boxes to return to Telus. Now that Canada Post is on strike, I am unable to use the original designated method to return this equipment.Does anyone know if Telus has any alternative arrangements to accommodate retur...

AbbyGuy77 by Friendly Neighbour
  • 547 Views
  • 3 replies
  • 0 kudos

Resolved! If I switch?

If I switch to the android box can I keep my current package , you pick 8 + movies?

Friendliest neighbours