Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 12974 Views
  • 102 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 22737 Views
  • 43 replies
  • 6 kudos

Apple TV box recording playback issues

I had another thread going a while back that did resolve a couple issues, but there was still a couple outstanding bugs that were not released in the latest Apple Telus TV+ App update. Wondering if any progress has been made on the below, as well as ...

Cmac80 by Friendly Neighbour
  • 7 Views
  • 0 replies
  • 0 kudos

Wireless Optik Box and PVR issues after multiple replacements

Since updating my TV Optik equipment last fall (Sept/Oct) with the fiber optik upgrade and needing new equipment to access Netflix I've had nothing but problems. Boxes freezing up, locking up or distorted quality of image. I've gone through many repl...

leslie4 by Just Moved In
  • 30 Views
  • 2 replies
  • 0 kudos

15% increase - Telus breach of internet and TV contract

I signed a 2-year contract for internet and TV. A contract is a binding agreement between two parties - Party 1 is Telus, party 2 is the customer. The contract consists of a term (2 years) and a monthly fixed cost. The PURPOSE of entering into a cont...

Nover by Just Moved In
  • 54 Views
  • 1 replies
  • 0 kudos

Convoluted Recording Process

Why, when I set a series recording, do I then have to go in to the scheduled recordings to reset it for first run only ??It seems like Telus is purposely making everything a multi step process.NOT IMPRESSED !!

RoyJ by Just Moved In
  • 126 Views
  • 1 replies
  • 0 kudos

Missing PVR shows of scheduled series recordings

Hey Neighbours, I upgraded to the new Evolution boxes two months ago and entered my old series recordings. Some are Last Week Tonight with John Oliver, Power & Politics with David Cochrane, FBI, FBI: International, FBI: Most Wanted, etc.Well, since t...

dadlife by Just Moved In
  • 153 Views
  • 2 replies
  • 0 kudos

EVOLUTION OPTIK TV REMOTE TV w/Amazon FireTV

Has anyone successfully 'programmed their remote with TV' with an Amazon FireTV? When I go to Settings>Remotes & Accessories>Program Remote w/TV>Search for TV Brand > I can't seem to locate either Amazon or FireTV; since the TV is essentially a ROKU ...

dadlife by Just Moved In
  • 148 Views
  • 2 replies
  • 0 kudos

Can't cancel my Optik

Suddenly I am being charged $200 for TV and I don't even want it. I tried to cancel but they make it impossible. I am soooooo pisssed off!! They sent me to support on the phone 4 times and every time I waited for 15 minutes and then they hung up!!@ I...

Bob6 by Just Moved In
  • 912 Views
  • 6 replies
  • 0 kudos

FOX Business Channel /France 24 on Rogers

With Shaw now under Rogers ownership. Is Telus planning on adding FOX Business and France 24 to the lineup to keep up with the competition? I see that Rogers is slowly adding channels that Telus does not currently provide.

EJ44 by Organizer
  • 142 Views
  • 1 replies
  • 0 kudos

Resolved! Neighbourhood Wars not On Demand

Just noticed Neighbourhood Wars is no longer available On Demand A&E. Any idea why? It used to be (along with all of the other series)

RobG3987 by Ambassador
  • 196 Views
  • 3 replies
  • 0 kudos
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