Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 56690 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 42558 Views
  • 43 replies
  • 7 kudos

Error Message ERR_AGL_ACN-3545

I spent over 2 hours last week on the phone to have the technician tell me it was 24 - 48 hours to address my help ticket; to which they did nothing. I spent 1 hour and 40 minutes on the phone today to have the tech solve nothing and put in another t...

How to watch Telus TV+ on PikTV Box

Hello just trying to find out how to watch "Telus TV+" and "Telus Films & Series" on PikTV box? Zero info on the Telus website or through the chatbot. Thanks

M1- by Friendly Neighbour
  • 210 Views
  • 5 replies
  • 0 kudos

Resolved! Equipment Return during Canada Post Strike

I presently have a couple of Telus Boxes to return to Telus. Now that Canada Post is on strike, I am unable to use the original designated method to return this equipment.Does anyone know if Telus has any alternative arrangements to accommodate retur...

AbbyGuy77 by Friendly Neighbour
  • 466 Views
  • 3 replies
  • 0 kudos

Resolved! If I switch?

If I switch to the android box can I keep my current package , you pick 8 + movies?

No signal

Bedroom Optik TV stopped working, only displays "No Signal", living room TV ok, tried changing source, re-seating HDMI cable, resetting router and modem, numerous re-power attempts, it will briefly say Telus on screen, but then goes back to "No Signa...

Joy2024 by Neighbour
  • 134 Views
  • 1 replies
  • 0 kudos

Resolved! optictv

Up until the last 2 months i was ok with telus.now i suffer through10commercials at a time in the past few months it used to be 4-6 and my VOD credit was removed before it was expired and this is not the first time .my contract with telus did not inc...

fedupeh by Neighbour
  • 142 Views
  • 1 replies
  • 0 kudos
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