Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
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  • 43 replies
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Are there VPN restrictions on Forum Posts now?

So added a new post in the Optik Forum with 3 screen shots (pics). https://forum.telus.com/t5/Optik-TV/Series-Recordings-TelusTV-21T-changing-from-New-amp-Repeat-to/td-p/146816 The 3 pics don't always appear visible... Tried 4 different browsers both...

MrSL by Leader
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  • 4 replies
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Netflix not working on Optik TV

My dad was trying to watch Netflix on our Optik TV boxes tonight, however, when he tuned into the channel and launched the app, it got stuck on a screen with a very dim Netflix logo for a minute, then it booted us out to the apps menu. Launched Netfl...

RyDawg by Advisor
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Accessing 4K on TELUS TV-21T

I'm trying to watch content from my local network in 4K. But I can't seem to get the Telus box to display in anything over 1080p. This is the max resolution shown in the device settings. I'm using the HDMI cable provided with the box and The monitor ...

Online TelusTV

This morning I saw shows with green "new" and "live" just like the guide on TelusTV-21T. Another thank you to the group in making both guides function the same.

Rocky3 by Leader
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Cloud PVR issues - Start from beginning/stop recordinf

I can’t seem to start from the beginning or a recording or stop a recording without cancelling it outright.I only record live sports and sometimes I want to start “catching up” before the game is over but the PVR does not have an option to play from ...

Cmac80 by Friendly Neighbour
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  • 10 replies
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Charge for Optik TV remote???

I recently signed up for Optik TV. Just received the installation kit in the mail a couple days ago, went to install it and there was no remote control included in the Wireless Digital Box Kit, even though it shows on the installation guide it should...

azn_girl by Neighbour
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Resolved! Fairchild 2 on demand not updating

The fairchild 2 on demand channel isn't being updated for the show “Happily ever after” should have 2 episodes but not even listed on demand. Other on demand shows have the selection but are empty. On demand episodes now also have a shorter date befo...

Dmi2k by Just Moved In
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Resolved! Potential new customer - what are options for TV boxes?

Current Shaw/Rogers customer, forced to switch from our old classic cable boxes to their new Ignite boxes, but hate it so far. Aside from technical issues, our 86-year-old father-in-law can't figure out the new system/remote and we're all frustrated....

barto by Just Moved In
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PVR record not functioning

For the past 3 years we have recorded jeopardy every night with no problems, using the record series function. About a month ago, it just stopped recording. It still shows up as a recorded series, but doesn’t record. Also, if we watch it live and hit...

Y0k0 by Just Moved In
  • 214 Views
  • 1 replies
  • 0 kudos