Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
It was working fine until Dec 31st 2024 (as we watched NYE programmes on that).Both boxes suddenly stopped working since last week. They both show "no signal" on 2 separate Samsung TVs (one is The Frame 2020, the other is a cheap smarttv), while they...
I know the new android boxes are $10 to rent but what is the cost to out right purchase.
We have the new Telus TV+ Android TV boxes. When we PVR programming 9 out of 10 times there are no Captions on the PVR'd file. We have also had issues with connections to the PVR cloud service. We will be watching a program and it will just stop. It ...
I'd like to know when Telus will be providing the rest of the Discovery channel shows that disappeared January 1 2025. This watered down version (essentially Discovery.ca shows) is unacceptable. 80% of the shows I enjoyed on Discovery channel have di...
Box refused to boot up. Created booting cycle with no completion.Compared Box required amperage (1.0A) with Power Supply output. Its maximum (0.36A).Found appropriate 12VDC 1.5A Power Supply.Frustration solved.I am all ready for the failure of my oth...
I want to filter the guide for all movies playing currently. There is no "live guide" option when I click on OPTIONS on the remote while looking at the guide. I want to filter and watch all movies playing on any channels. Please help. Thanks.
We had an issue with our original box not connecting and after a very long service call with a very helpful Telus employee, it was decided to send us a new box. We got it in the mail a day ago. I set it up yesterday and all was well again. However, t...
When I login to customize my Optik TV Package, the Nature & Civilization choice does not display the Love Nature or Smithsonian Channel. It only displays the BBC Earth logo: However, the main Telus website page does display the three channel logos un...
I was recently upgraded to the telus digital box and to do this my optik plan had to be updated as well. Ever since that was done I can no longer access yes tv on the telus tv+ app, while on my home network, when I previously had access to it. Yes TV...
Hey guys, Seems like the recent Q4 2024 update included a picture quality update. It says HD channels at 1080p and sports channels at 720p60, are you guys noticing the difference at all? Mine is still not great, the 4K channels look great still.
