Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 118 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Optic TV - problem acquiring license 0x80004CO1B

For two days I have the error code in the subject line come up anytime I try to watch on demand programming from CTV, Global, CBC etc.Reset the Optic Tv box and Router a few times but the problem persists.Also had a fed days of no info on the guide.I...

Andyt by Neighbour
  • 1 replies
  • 0 kudos

Exit TelusTV+ Android TV app?

I can go all the way to Settings and scroll down to Exit, but that is a lot to do each time I want to exit. I can't just turn off the TV because there is no way to stop the stream in the background from playing, which would waste a lot of bandwidth i...

newio by Friendly Neighbour
  • 1 replies
  • 0 kudos

PVR Settings

After several years of PVR recording, something has changed and not for the better. Settings are changed automatically. You program the PVR to "delete when I want" it changes it to "delete after one recording". You put "first run" it changes it to "r...

4930 by Neighbour
  • 1 replies
  • 0 kudos

Resolved! How to watch channels with a home icon

Some channels have a Home icon in them and you can't watch them on the website telustvplus unless you are at home. I am at home on my Telus internet account (it is the only internet I have) using a Windows web browser. What can I do?

newio by Friendly Neighbour
  • 1 replies
  • 0 kudos


I'd like my immediate family members to be able to download and use the TELUS TV+ app without sharing my same login credentials I use for billing and other TELUS services. Help with creating login profiles for family app usage?

RobDunn by Just Moved In
  • 1 replies
  • 0 kudos

What is wrong with this company!?

After almost 15 years with this company it has gotten bad enough to the point that we are taking our business elsewhere, time and time again charges added, billing changes without notice or reason, promises of promotions and credits that after the ph...

Justin7 by Neighbour
  • 1 replies
  • 0 kudos

Wireless hdmi transmitter-receiver

My modem and the Google tv are on the opposite walls.Can I use wireless hdmi transmitter and receiver between the Telus box at the modem and my tv?Will the picture and sound quality be good on the tv?Or, a direct connection with a long hdmi cable wil...

SC_ca by Just Moved In
  • 1 replies
  • 0 kudos

Can you make it so I can watch a PVR show on my phone?

Unfortunately, Optik doesn’t let me watch taped shows on my phone like Shaw does. So I have to watch reality shows my husband doesn’t like after he’s gone to bed- instead of watching them while I’m cooking dinner. Yes I know I can wait 2 days and wat...

Bigmom by Organizer
  • 1 replies
  • 0 kudos
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