Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Box refused to boot up. Created booting cycle with no completion.Compared Box required amperage (1.0A) with Power Supply output. Its maximum (0.36A).Found appropriate 12VDC 1.5A Power Supply.Frustration solved.I am all ready for the failure of my oth...
I want to filter the guide for all movies playing currently. There is no "live guide" option when I click on OPTIONS on the remote while looking at the guide. I want to filter and watch all movies playing on any channels. Please help. Thanks.
We had an issue with our original box not connecting and after a very long service call with a very helpful Telus employee, it was decided to send us a new box. We got it in the mail a day ago. I set it up yesterday and all was well again. However, t...
When I login to customize my Optik TV Package, the Nature & Civilization choice does not display the Love Nature or Smithsonian Channel. It only displays the BBC Earth logo: However, the main Telus website page does display the three channel logos un...
I was recently upgraded to the telus digital box and to do this my optik plan had to be updated as well. Ever since that was done I can no longer access yes tv on the telus tv+ app, while on my home network, when I previously had access to it. Yes TV...
Hey guys, Seems like the recent Q4 2024 update included a picture quality update. It says HD channels at 1080p and sports channels at 720p60, are you guys noticing the difference at all? Mine is still not great, the 4K channels look great still.
I subscribed to disney+ but it is the premium account and i don't need the premium account, but instead the next tier down. Online says to go on the mytelus app and go to the "subscriptions" tab, but for the life of me, I cannot find the subscription...
The TV portion of the Telus app doesn't work, it says it's an error and to call a number... But when you call the number it's automated service and solutions do not help at all. Only to point back to the app. Very frustrating. I need to talk to someb...
It appears we can’t watch the newest season of Real Housewives of Beverly Hills now, only via paid subscription Hayu? I’m starting to question why I still have Telus TV when many channels are being removed.
Why do I get more channels on the Telus TV app on my iPhone than I get on my set top box?…ie: The Threes Company channel is available on my Telus Tv app, but not through my set top box…WHY???
