Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 13343 Views
  • 110 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 22951 Views
  • 43 replies
  • 6 kudos

Interesting New Theme Pack Option

I really wish that Telus did a better job of notifying their customers about stuff like this but I just found out about a new theme pack being offered by Telus. I was just going through my channels yesterday and noticed that something was now on chan...

Resolved! Android TV Box vs Older UIW4001 Box - Channels Missing

I recently upgraded one of my older Telus tv/pvr boxes with the new Android digital box. When compared to the older box upstairs, there are a few channels that do not appear on the Android tv channel line up and show as not subscribed.For example, BB...

Bullitt by Friendly Neighbour
  • 85 Views
  • 2 replies
  • 0 kudos

Series recordings disappear

Hi!I have noticed on several occasions the constant disappearance of series that are scheduled for recording, when it records the show afterward it disappears in the scheduled for the following week and then you have to keep reprogramming every show ...

Dannyman by Neighbour
  • 118 Views
  • 3 replies
  • 0 kudos

Optic in US

Anyone found a way to watch Telus Optic in the US. Now that Telus has removed vacation suspension we pay for Optic for no service while on vacation in the US. A total rip-off especially now that even a VPN link is now blocked. Come on Telus, this is ...

AMdrum by Friendly Neighbour
  • 104 Views
  • 2 replies
  • 0 kudos

Resolved! Heartland series on Netflix

Just returned from the US where Heartland is streaming on Netflix. Back in Canada and it is not being streamed. Absolutely disgraceful that a series listed as a CBC original is not shown in Canada. Another huge disappointment for Netflix in Canada.

AMdrum by Friendly Neighbour
  • 91 Views
  • 1 replies
  • 0 kudos

TV in BC Long-term Care home

Have spoken with an agent and a supervisor trying to arrange TV service for my mother who just went in to long-term care. They keep telling me I need to order internet and Optik TV for her. This is crazy! A partially paralysed 85 year old does not re...

DGC1 by Neighbour
  • 162 Views
  • 5 replies
  • 0 kudos

Apple TV box recording playback issues

I had another thread going a while back that did resolve a couple issues, but there was still a couple outstanding bugs that were not released in the latest Apple Telus TV+ App update. Wondering if any progress has been made on the below, as well as ...

Cmac80 by Friendly Neighbour
  • 99 Views
  • 1 replies
  • 0 kudos

Wireless Optik Box and PVR issues after multiple replacements

Since updating my TV Optik equipment last fall (Sept/Oct) with the fiber optik upgrade and needing new equipment to access Netflix I've had nothing but problems. Boxes freezing up, locking up or distorted quality of image. I've gone through many repl...

leslie4 by Just Moved In
  • 138 Views
  • 2 replies
  • 0 kudos

15% increase - Telus breach of internet and TV contract

I signed a 2-year contract for internet and TV. A contract is a binding agreement between two parties - Party 1 is Telus, party 2 is the customer. The contract consists of a term (2 years) and a monthly fixed cost. The PURPOSE of entering into a cont...

Nover by Just Moved In
  • 151 Views
  • 1 replies
  • 0 kudos
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