Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 176 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Audio question

I'm watching Sportsnet 4k and Sportsnet One 4k channels. And quite often the sound is cutting out. Now I don't know if this is on Sportsnets end or Telus' end. I've checked and don't believe it's my hdmi cord.

ODAWG27 by Organizer
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  • 0 replies
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Error P213

In hooking up my brand new telus optik box, I get nothing but errors. It constantly kicks off with error 212 and 213. What causes this ? It runs sometime an hour, sometimes 5 minutes. Constantly rebooting the box to watch anything is problematic. Sug...

Restart Feature not showing on the Live Guide

I just received the new box (VIP5662W) and after installing it, the restart icons on the live guide is not showing. I also checked the Info for the show and clicked on Restart Show but its blank. (already rebooted the Router/PVR and all the wireless ...

Yolac by Just Moved In
  • 20 Views
  • 0 replies
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Telus satellite receivers

I know Telus no longer supports satellite TV but will they let people still using it to add additional recivers?I have 2 sat PVR's I'd like to sell if I can.

Sportsnet 4k feed now has a stutter

I complained a few months ago on android devices tsn 4k had this weird microstutter. That seems fixed, but now frustratingly it is showing up on sportsnet 4k while I have not noticed it on tsn anymore. Its like a weird frame rate issue on the new opt...

Resolved! Grouping Channels

Is there a way to have the channels we receive all grouped together on the TV guide so that we don't have to scroll through hundreds of channels?

Spice by Neighbour
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  • 2 replies
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Resolved! "you are not subscribe to recordings" error on new boxes

I got the new telus tv+ android boxes a couple of weeks ago and got the error message "you are not subscribe to recordings" I talked to chart support and they added recording to my account and told me it was going to be $10/month but they gave it to ...

Access Hub NH20A Installation

I have received mixed information as to where the white box should be installed. It is on a glass table below TV but have been told it should be installed on the wall? Can anyone here tell me what is correct?thanks folks.

My Favourite Channels 💜 Heart It and Watch It...When?

@Rocky3@Grimmt@MrSL@Myoptic1 @broadcastguy Telus, Your "Favorite" Digital Andriod TV+ promotional tag line is "Heart It and Watch It" As loyal, paid subscribers to your platform our "My Favorites" thing to do is choose, only, the channels we wish to ...

Android 12 Update TV21

Hey guys, I’ve had this box for a year now and a year into my contract nothing has changed. ZERO. My biggest concern is Picture Quality and SDR/HDR switching. Why does the TSN and Sportsnet app still look better after a year? Beyond disappointed, any...

Friendliest neighbours