Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 182 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 40067 Views
  • 43 replies
  • 7 kudos

Important News for WWE Fans

It's been rumoured for months now but Sportsnet made it official today - starting on January 1 Sportsnet will no longer be carrying WWE programming. from slamwrestling.net: Canadian WWE fans will have to go elsewhere for their WWE fix come 2025. Spor...

recurring recordings

How come my daily news, global 104, drops recording some days? It is set to recurring but yet there will be three days that it isn't showing it is going to record and then it will start again. I have deleted the recurring recording and set it up agai...

chanson by Neighbour
  • 151 Views
  • 5 replies
  • 0 kudos

Digital Box and Remote Not Connecting

I’d paused my Optik TV Digital Box yesterday, but when I came home, the box was on (white light). After unpausing the box, my remote wouldn’t connect to it to turn it off. Pressing the button on the front had no effect, nor did unplugging & plugging ...

PVR

so many problems with my recordings recently.they freeze part way through and reset to the beginning. Then I cannot skip past that point and have to watch many scenes twice.sometimes the recording cuts off completely.there ie still plenty of storage ...

Bardays by Neighbour
  • 80 Views
  • 1 replies
  • 0 kudos

Optic TV Pick 5

I've got PIK 5 on my plan, I tried to change the channel selections within PIK 5 via the account settings, however that failed (I've never been able to do it myself). Then when I call support, I chose the call back option. After about 15 minutes I go...

Canucks by Organizer
  • 156 Views
  • 3 replies
  • 0 kudos

Crave Options on iPhone App Vs Optik TV

When I search for a variety of movies through the Crave app on my phone, I have no issues with access. But when I try to watch those same movies on Crave through my Optik box, it tells me I need the Stars subscription.Any thoughts on how to get them ...

Bhamm by Neighbour
  • 93 Views
  • 1 replies
  • 0 kudos

pvr issues

HI,I Have noticed some issues with my PVR 4k recently,i have missing recordings or recordings that show full time but only play 2 minutes and recently a recording that froze part way through that would not rewind or fast forward.i have unplugged the ...

Optik TV Channels

I have two digital tv boxes. Each box provides different channel selections. One is missing all the local channels. I’ve tried calling Telus. They said they’d get back to me in 24-48hrs. It’s far past that time and I have no solution. Has anyone expe...

PVR issues

I keep receiving a message on my PVR stating that the "Recording not available. Make sure this digital box and the PVR are connected to the network." We've rebooted both the rotor and wireless box. Internet & TV are working. Called Telus was on hold ...

SherylB5 by Neighbour
  • 114 Views
  • 1 replies
  • 0 kudos
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