Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
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TelusTV-21T

Why is there no slow motion control on the newest Optik TV box? I have never had a TV/Cable box in at least 25 years that did not at least have fwd slow motion control.

DAU by Just Moved In
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Are mods deleting / modifying your comments?

I don't expect this post to last. Sure it will probably be deleted... Or maybe I will be. If I disappear you know why... So it appears comments are censored by mods like A-B. In a recent reply to a 'new' customer with issues, my post concluded with: ...

MrSL by Leader
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Issue with Telus Android box and Samsung 95B Oled TVs

I have 4 of the new Telus Android TV boxes. Two of them are connected to new Samsung 95B Oled TVs and the others to a Sony and older Samsung TV. On the ones connected to the Samsung 95Bs after a few days the screen goes green. I can hear audio but no...

nc1 by Just Moved In
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Recording scheduling PGA on CBS or NBC not workng

Anyone else having problems with series recording of PGA on NBC or CBS? All other series recording works fine including recording of PGA on golf channel. This just started a few weeks ago. I’ve cancelled and rescheduled the recording schedule several...

Resolved! Optik vpn crtc

I tried to file complaint with crtc got this back isn’t it just wonderful they would not address the matter directly I don’t think Telus will do anything helpful As a courtesy, we have forwarded a copy of your correspondence to Telus Communications I...

Garygary by Organizer
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Resolved! Searching shows by name

I can’t for the life of me figure out how to search shows to setup series record. I just switched from Shaw and have to say I’m regretting the move to Telus. The “voice” remote only provides app results. If I speak the name of a tv show into it, it s...

NHLchik by Just Moved In
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Resolved! New Optik TV box (Android) Google meet camera?

Hi Everyone, I got the new Android Telus boxes and notice you can install Google Meet on them (since its running andorid) however when I plug a USB Camera into the box, the box does not recognize the camera, has anyone tried this? The usecase would b...

Pt2 by Just Moved In
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Optik 4K box freezing

I am have non stop issues with my optik 4K secondary box freezing and restarting. This happens when fast forwarding recorded shows, watching shows on demand and even scrolling the channel guide. This has happened off and on since I was sent the new b...

Jen1980 by Just Moved In
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TELUS TV app on my Android TV

Hi, I recent add TELUS TV app to my Android TV and when I use the live TV function, the screen flickers with a black image, it happens on every channel but not when I watch TV on demand. I have done standard troubleshoots, resetting TV, resetting int...

Ambertv by Neighbour
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