Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 46877 Views
  • 182 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 38403 Views
  • 43 replies
  • 7 kudos

ERR_AGL_ACN_3545

Hello, i was connected on my application this morning, but i had to disconnect. I cant connect again. I changed my password, but i always have that message: ERR_AGL_ACN_3545I know my password is good, because i can connect on other Telus applications...

Watching recordings on iPhone

I just got the new 4K Optik box and supposedly I should be able to watch recordings on my iPhone using the TV+ app. The app shows the recordings but says they are only playable on an Optik TV Digital Box. How can you watch them? I've got the latest v...

TelusTV+ sign in doesn't work but MyTelus account does.

Hi,List of things I've done:Reinstalled the app for Android on my s21 ultra, and tried Chrome and Edge for browsers.My username/password is the same on both and I'm not mistyping.Browser Error:Error: You are not currently logged in please try to logi...

rmccrank by Neighbour
  • 108 Views
  • 1 replies
  • 0 kudos

Different channels in one bedroom

Hello, We have 4 Optik TV boxes in our home and for some reason one bedroom gets a bunch of channels that the other rooms don’t get. In the living room where the main TV is we checked “all channels” to see if that would make a difference but it didn’...

Prime Time Theme Pack

I have been on hold as of this posting for 1 hour and 40 minutes (I know why?). Out tof principle and a strong belief in fair advertising practices I felt the need to vent. I am an Optik customer with Telus and was reviewing my subscription when I re...

Watching Optik TV on delay

When I pause or back up live TV to see a replay in sports or something in a movie the TV will jump to live again after a few seconds and I will miss anything from the time that I backed up to the Live moments. How can I stop the box from jumping back...

DrJohn12 by Neighbour
  • 122 Views
  • 1 replies
  • 0 kudos

Hayu Down for Maintenance

About 5 days ago we added Hayu to our Optik TV package. Hayu has been down for maintenance the whole time since we added it. Is it worth it to wait 2 hours with customer service to try and get a credit for the time it's been down?

Spice by Friendly Neighbour
  • 959 Views
  • 23 replies
  • 1 kudos

Audio question

I'm watching Sportsnet 4k and Sportsnet One 4k channels. And quite often the sound is cutting out. Now I don't know if this is on Sportsnets end or Telus' end. I've checked and don't believe it's my hdmi cord.

ODAWG27 by Organizer
  • 214 Views
  • 5 replies
  • 0 kudos
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