Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

OptikKate_0-1685989977928.png OptikKate_1-1685989977929.png OptikKate_2-1685989977929.png OptikKate_3-1685989977929.png
Optik-Kate by TELUS Employee
  • 18082 Views
  • 43 replies
  • 5 kudos

Are mods deleting / modifying your comments?

I don't expect this post to last. Sure it will probably be deleted... Or maybe I will be. If I disappear you know why... So it appears comments are censored by mods like A-B. In a recent reply to a 'new' customer with issues, my post concluded with: ...

MrSL by Leader
  • 67 Views
  • 3 replies
  • 0 kudos

Issue with Telus Android box and Samsung 95B Oled TVs

I have 4 of the new Telus Android TV boxes. Two of them are connected to new Samsung 95B Oled TVs and the others to a Sony and older Samsung TV. On the ones connected to the Samsung 95Bs after a few days the screen goes green. I can hear audio but no...

nc1 by Just Moved In
  • 83 Views
  • 2 replies
  • 0 kudos

Recording scheduling PGA on CBS or NBC not workng

Anyone else having problems with series recording of PGA on NBC or CBS? All other series recording works fine including recording of PGA on golf channel. This just started a few weeks ago. I’ve cancelled and rescheduled the recording schedule several...

Resolved! Optik vpn crtc

I tried to file complaint with crtc got this back isn’t it just wonderful they would not address the matter directly I don’t think Telus will do anything helpful As a courtesy, we have forwarded a copy of your correspondence to Telus Communications I...

Garygary by Organizer
  • 150 Views
  • 2 replies
  • 0 kudos

Resolved! Searching shows by name

I can’t for the life of me figure out how to search shows to setup series record. I just switched from Shaw and have to say I’m regretting the move to Telus. The “voice” remote only provides app results. If I speak the name of a tv show into it, it s...

NHLchik by Just Moved In
  • 124 Views
  • 3 replies
  • 0 kudos

Resolved! New Optik TV box (Android) Google meet camera?

Hi Everyone, I got the new Android Telus boxes and notice you can install Google Meet on them (since its running andorid) however when I plug a USB Camera into the box, the box does not recognize the camera, has anyone tried this? The usecase would b...

Pt2 by Just Moved In
  • 80 Views
  • 2 replies
  • 0 kudos

Optik 4K box freezing

I am have non stop issues with my optik 4K secondary box freezing and restarting. This happens when fast forwarding recorded shows, watching shows on demand and even scrolling the channel guide. This has happened off and on since I was sent the new b...

Jen1980 by Just Moved In
  • 182 Views
  • 3 replies
  • 0 kudos

TELUS TV app on my Android TV

Hi, I recent add TELUS TV app to my Android TV and when I use the live TV function, the screen flickers with a black image, it happens on every channel but not when I watch TV on demand. I have done standard troubleshoots, resetting TV, resetting int...

Ambertv by Neighbour
  • 174 Views
  • 3 replies
  • 0 kudos

Resolved! Keep TelusTV updated

Below are the instructions, except I can no longer find auto update apps??? There are updates from time to time, my current version is 1.23.11.400, I recall that was January, a month ago. I was talked thru doing a manual update, but now cannot find t...

Rocky3 by Leader
  • 143 Views
  • 1 replies
  • 0 kudos