Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 57751 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

OptikKate_0-1685989977928.png OptikKate_1-1685989977929.png OptikKate_2-1685989977929.png OptikKate_3-1685989977929.png
Optik-Kate by TELUS Team Member
  • 42932 Views
  • 43 replies
  • 7 kudos

Telus TV+ App on Apple TV - UX design problems

Been using Telus TV+ on my Apple TV for about 7 months now and I have been struggling with some simple things that I really hope will be addressed. The first issue I have is using the live guide, if I scroll down a certain time like 9:30PM my timelin...

Canceled channels

Telus is losing basically all the channels I watch (MTV, hgtv, cooking, bravo). This feels like a breach of contract since I agreed to these specific channels in packages. What are my options for leaving Telus? I have a contract and have a long time ...

1234561 by Neighbour
  • 255 Views
  • 3 replies
  • 0 kudos

Ads on Stingray Music

I started hearing ads while listening to Stingray music a few weeks ago. We are subscribed to TELUS Optic TV and Stingray is included in the package. We pay big bucks to stay with TELUS TV, rather than switch to other providers with more affordable s...

97005 by Neighbour
  • 64 Views
  • 1 replies
  • 0 kudos

Missing cable box

Is there an email address that customer services might address my concerns? Because being on hold and then talking to someone for hours is getting me nowhere. The last lady had a rooster in her home. Not even kidding. An hour of rooster “**bleep**-a-...

trevmass by Neighbour
  • 114 Views
  • 3 replies
  • 0 kudos

2nd TelusTV 21T tuner stopped working

It all worked this morning, shut off the news and at 5PM tried to turn it on. Only a white light at the base on steady, no blue flashing or steady blue to indicate it is working. No screen with Telus while booting. The ethernet plug into router is fl...

Rocky3 by All-Star
  • 127 Views
  • 3 replies
  • 0 kudos

Error Message ERR_AGL_ACN-3545

I spent over 2 hours last week on the phone to have the technician tell me it was 24 - 48 hours to address my help ticket; to which they did nothing. I spent 1 hour and 40 minutes on the phone today to have the tech solve nothing and put in another t...

How to watch Telus TV+ on PikTV Box

Hello just trying to find out how to watch "Telus TV+" and "Telus Films & Series" on PikTV box? Zero info on the Telus website or through the chatbot. Thanks

M1- by Helpful Neighbour
  • 318 Views
  • 6 replies
  • 0 kudos
Friendliest neighbours