Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 59073 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43485 Views
  • 43 replies
  • 7 kudos

7 Days and No New PVR

How long should I have to wait for our new PVR to be delivered? It’s been seven days…was told 5-6 days.

"Television signal has been lost"

Hello, all. I choose to use my own router, so my setup is Telus NAH—>own router—>Telus Optik PVR. I have port 1 of the NAS bridged, to which the router is connected. This setup has always been working fine for me until recently, when we switched to a...

inAjet by Friendly Neighbour
  • 86 Views
  • 5 replies
  • 0 kudos

Food Network and HGTV on demand

Wanted to watch past episodes of Food Network and HGTV shows, and most of them are missing from "on demand". What happened to all of them? HGTV shows only 3 shows, and Food Network shows only 1 show!

demmtx by Neighbour
  • 64 Views
  • 1 replies
  • 0 kudos

TV+ for other household members to access

I'm new Telus customer coming from Shaw. I've always been able to create multiple users for accessing their version of TV+ for either computer or mobile use. This option is very convenient. Is that something that I can do on Telus as well? I did see ...

Decifer by Neighbour
  • 56 Views
  • 1 replies
  • 0 kudos

Resolved! Separate Favorites on same/different TV box (TELUSTV-21T)

I'd like to know if there's a way to have separate favorites on the same TV box for different members of users.Also, Is there a way to set different favorites for each TV box? I'm asking because I set favorites for one box, the second box shows the s...

Decifer by Neighbour
  • 81 Views
  • 2 replies
  • 0 kudos

Resolved! Telus TV+ without Telus Internet

Hi I'm an existing telus customer with both Telus TV+ and Telus Internet. We're thinking of moving to a new place that has internet included (not Telus) would we be able to still get Telus TV+ with our current tv channels/bundles without Telus intern...

kv99 by Neighbour
  • 118 Views
  • 2 replies
  • 0 kudos

Resolved! can't fast forward recorded program

New to Telus. 3 days in, I tried watching a program I had recorded. When I try to fast forward, a notice pops up on the top right of the screen saying the program does not allow fast forwarding. What??? I left my first love Shaw for this? Tell me it'...

CCBE by Neighbour
  • 201 Views
  • 7 replies
  • 0 kudos
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