Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 18573 Views
  • 43 replies
  • 5 kudos

Cloud PVR issues - Start from beginning/stop recordinf

I can’t seem to start from the beginning or a recording or stop a recording without cancelling it outright.I only record live sports and sometimes I want to start “catching up” before the game is over but the PVR does not have an option to play from ...

Cmac80 by Just Moved In
  • 19 Views
  • 0 replies
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Charge for Optik TV remote???

I recently signed up for Optik TV. Just received the installation kit in the mail a couple days ago, went to install it and there was no remote control included in the Wireless Digital Box Kit, even though it shows on the installation guide it should...

azn_girl by Just Moved In
  • 68 Views
  • 2 replies
  • 0 kudos

Fairchild 2 on demand not updating

The fairchild 2 on demand channel isn't being updated for the show “Happily ever after” should have 2 episodes but not even listed on demand. Other on demand shows have the selection but are empty. On demand episodes now also have a shorter date befo...

Dmi2k by Just Moved In
  • 46 Views
  • 1 replies
  • 0 kudos

Resolved! Potential new customer - what are options for TV boxes?

Current Shaw/Rogers customer, forced to switch from our old classic cable boxes to their new Ignite boxes, but hate it so far. Aside from technical issues, our 86-year-old father-in-law can't figure out the new system/remote and we're all frustrated....

barto by Just Moved In
  • 117 Views
  • 3 replies
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PVR record not functioning

For the past 3 years we have recorded jeopardy every night with no problems, using the record series function. About a month ago, it just stopped recording. It still shows up as a recorded series, but doesn’t record. Also, if we watch it live and hit...

Y0k0 by Just Moved In
  • 190 Views
  • 1 replies
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PVR Issues

I have been having issues with my PVR for a month or so now. When I watch a program that I have recorded, the PVR suddenly stops. With the statement popping ip, " Recording not available. Make sure this digital box and the PVR are connected to the ne...

TrentM by Just Moved In
  • 107 Views
  • 1 replies
  • 0 kudos

New tv boxes do not allow browsing thru recordings

For example, I like to browse thru hockey games and watch the goals scored. I watch the scoreboard and once it changes I review the goal. With new system I cannot do this!!! Arrrgh! Are we moving forward or backwards with this new system??Also, I do ...

Alta-aj by Friendly Neighbour
  • 224 Views
  • 6 replies
  • 0 kudos

TelusTV-21T and universal remotes

I've just had a TelusTV-21T box installed. I do not like the remote and would prefer my universal remote. The codes for Telus do not work for this newer tech.Is there a four digit code(s) for the TelusTV-21T box?

Cakehead by Just Moved In
  • 113 Views
  • 1 replies
  • 0 kudos