Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

4K PVR and wireless set top boxes

Seem to have a bit of an anomaly going on in my house. Everyday at 18:56, the wireless box on my main floor loses connectivity with the 4K PVR. I have rebooted everything and nothing changes. When watching a recorded show, at 18:56 we see the error t...

Foog by Just Moved In
  • 0 replies
  • 0 kudos

channel delete

Will there be any channels in lieu for the channels that were stopped on optic TV?If no new channels will be provided will our fees be decreased?I can't understand why these channels were stopped when we watched them quite regularly. I emailed the Te...

LBJ1944 by Just Moved In
  • 1 replies
  • 0 kudos

TV child lock

I come from Shaw and i was able to lock my tv box after 00:30 until 7am weekdays and 1am to 8:00 weekends and had no issues kids watching TV. But now i switch to Telus optik and they have no such option. Does anyone had find ways around this to get t...

cliff10 by Organizer
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  • 0 kudos

Resolved! Missing On Demand The Resident Ep.5

First I noticed that my recording of episode 5 of the Resident was missing from my PVR. I figured that another family member must have deleted it- somehow. So I went looking for it in demand but it’s not there either. Ep 1-4 and 6 but not 5.Why is th...

ErinW by Helpful Neighbour
  • 2 replies
  • 0 kudos

Setup secondary optic box without default router

Hi there,I have a setup where I’m using a ubiquiti edge router and igmp-proxy forward etc without issue. One of the optic boxes fried and was sent a new one. I can’t move past the setup screen asking to sync wirelessly with default Telus router. I’m ...

Resolved! Series recordings

Can I record the same series on two different channels at two different times?

DiDixon by Just Moved In
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  • 0 kudos

Viewing optik tv on tablet

I have a Samsung SM T290 upgrade from Galaxy Tab A, SM T350. I have no trouble watching optik TV on the old tablet but cannot get it to work on the new tablet. I have installed and Uninstaller the ap a number of times. When I try to open the app the ...


My pvr recordings stop start stop start and cant play its pissog me off we have not neen jappy with our recent upgrade to telus home tv internet this sucks

Goatboy by Just Moved In
  • 2 replies
  • 1 kudos

Resolved! Digital box

The sound on our TV kept cutting off so my husband restarted the digital box. It went to configure the system twice! But did not bring us back to Live TV. Did we do something wrong? It kept saying No Signal!

Lcsiy by Just Moved In
  • 1 replies
  • 0 kudos