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Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TV CUTS OUT

Hi there, My living room TV cuts out every 5 minutes or so. I have a brand new 4k TV and brand new 4k pvr. I'm a new telus customer with the fibre technology. My bedroom tv which has the regular (non 4K) pvr doesn't do this. I have tried restarting t...

Tara1971 by • Neighbour
  • 1730 Views
  • 4 replies
  • 0 kudos

Remote Control

Can I get my remote replaced? the fast forward button does not work.

BC73RS by • Just Moved In
  • 603 Views
  • 1 replies
  • 0 kudos

ALL OPTIC CHANNELS SCRAMBLED

At 8:10 pm all my Optic channels became scrambled, including recordings, on demand ,etc. I tried re-booting, No change, still scframbled. Not the TV. YouTube app works fine.

Minky by • Ambassador
  • 1782 Views
  • 3 replies
  • 0 kudos

Wireless TV Box

Is there a way to disable the wireless function of the tv box placed in the garage? Instead I use the existing coaxial cable for connection to my tv in the bed room upstairs?

Skinny by • Just Moved In
  • 1357 Views
  • 3 replies
  • 0 kudos

Initializing digital box

My secondary wireless optik box said it needed to initialize so I put it through the paces. Now it's stick on the "this will only take a moment" screen forever and forever. I've tried all the suggested steps. Powering down, unplugging and restarting ...

Optik TV login

Have tried many time on different days to log in to Optik TV on my iPad to watch shows with no success.Any suggestions?!?

Netflix

I cannot link my Netflix account to telus account tried numerous times nothing happens

Arrowma by • Just Moved In
  • 825 Views
  • 1 replies
  • 0 kudos

Trouble deleting programs

Greetings, After watching a program I try to delete it, but I get an error message saying "This program is being watched on another TV and cannot be deleted at this time." I don't have another TV. If I try waiting for a while and then delete it, I ge...

Shane by • Leader
  • 2562 Views
  • 6 replies
  • 0 kudos

Pvr list not working

Reset pvr many times according to telus online troubleshooting and still not working. Anybody have a solution? Phoning is useless with a wait time of over an hour and they don't appear to have a call back option like Shaw cable.

Friendliest neighbours
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