Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Have been trying to use On Demand streaming on my laptop the last couple days using the onthego website but keep getting "Sorry, and error has occured. Please try again later. Error no. 4-44-50009" Have tried restarting my optik boxes and router with...
Telus has made it virtually impossible for me to stream my OPTIK TV at my work homeI have a second home in Alberta where I stay for work. I have hooked up Telus internet and security, but not OPTIK TV, because I am supposed to be able to stream it an...
Can I set up optik tv onto my current internet bill that I already have been using?
I don't notice because I am a PC/android guy, but my family is consistently complaining about losing/dropping wifi signal. They need to turn the device wifi on/off in order to get it back...what's with this? Why just the apple products? We have had t...
Recordings list is unavailable and will not show up on the TV. I have tried restarting the PVR and also unplugging it multiple times and that does not work so I haven’t been able to watch any recordings in over a month. How do I get my recordings bac...
my Telus has 2 account.One account for my parents place, and another one for my place In the past I never have this problem. After updating and log in, it defaults to my parents place account and I see all their recordings.I want it to default to my ...
Is there a system upgrade going on, I cannot play any title in on demand through my optik tv boxes , from anything in crave to hbo. What is going on ? I have reset both my home network and my 4k boxes, nothing has worked.
Trying to make an account. Went to Settings > Optik TV account > enter email then it says failed creating account. anyone run into this issue? Just upgraded to the new action tech and Wireless STBs. Attempting this from the STB should it be done from...
We have Telus Optik TV - 4 Theme Packs + 1 Premium Combo (Crave TV). On a very regular basis Crave stops working and states that we do not have an active subscription. I have tried signing out and signing back in, ensuring I use the "through my Provi...
Hoping someone can help me out.My parents have Optik TV through Telus that they don’t plan on cancelling anytime soon. I’m hoping to stream it through the optik TV app to use it at my place.I can load the app on my iPhone and stream through browser o...
