Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 58054 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43078 Views
  • 43 replies
  • 7 kudos

Resolved! Apple TV sound sync issue

Hello,I have the new Telus TV+ and have decided instead of using the android box that received that I would use our Apple TV(we are an Apple household). Everything on the Telus TV app works well except American channels. The audio starts in sync and ...

Brvincen by Neighbour
  • 3683 Views
  • 3 replies
  • 0 kudos

Old Optik TV vs New - Which is better?

So my grandpa is currently with Shaw and is paying a very ridiculous price for TV + internet with them, so I am shopping for some better plans for them. So far Telus has a better price plus he already has home phone and mobility with them, so I was t...

RyDawg by Advisor
  • 8103 Views
  • 10 replies
  • 0 kudos

Trying to get Optik Tv app work on my iPad air

To whom it may concern, I am Trying to get Optik Tv app work on my iPad Air, I was just forced to update my optik TV app and unfortunately my iPad will not allow me to update to latest 14.0 version, it says it’ll allow an earlier version but I’m not ...

Cmax1983 by Neighbour
  • 1948 Views
  • 2 replies
  • 0 kudos

Resolved! Naturescape channel 26 not working

For the last 2 weeks channel 26 Naturescape has been working only sporadically. The preview in the guide looks fine, but once you select the channel, the screen is either black or fully pixelated. I thought it was my 4K PVR box, so called Telus suppo...

Resolved! Change default screen on startup Telus TV-21T

According to support, the Optik TV Home Screen can be disabled at startup. The same instructions don't work for the newer Telus TV-21T box. Any suggestions? The goal is to just have live TV with no menu be the default start option. Old school, I know...

DL12 by Organizer
  • 4293 Views
  • 3 replies
  • 0 kudos

Can't Set A Series Recording for Chek News At 5:00

A new subscriber to Telus, and having some issues I need to iron out.Latest Android TV Box (UIW4054TLU). I haven't been able to set up a series recording for Chek News (channel 121) at 5:00. It always reverts back to an episode recording and only rec...

grimmt1 by Organizer
  • 7756 Views
  • 13 replies
  • 1 kudos
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