Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 600 Views
  • 0 replies
  • 1 kudos

Setting Reminders

When I was convinced to change over to Telus for my internet and TV I wash assured that the service was way better than Shaw. I told my Telus Rep that the reason I wanted to leave Shaw was because I was so tired of not being able to set reminders wit...

Edinagal by Just Moved In
  • 1954 Views
  • 0 replies
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Volume control

When I adjust volume up or down... I get click click click... How do I turn it off Tnx in advance

Is it okay that my main Optik box is never used?

We have 3 Tvs in our house, but only use 2 of them. Due to the downstairs one being closest to the computer, the telus installer used that TV as the one to place the main box on. We NEVER use that TV.We have had our PVR "go offline" and lose all our ...

Cpachan by Just Moved In
  • 2678 Views
  • 1 replies
  • 0 kudos

Optik on the go

Tried to install Optik on the go onto my Android. Won't install because my device is rooted. Does anyone know why Telus has set it up this way? What are the concerns for rooted devices.

mtn by Advisor
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  • 9 replies
  • 0 kudos

Need help pairing PVR remote to TV

Hello, I have a Sharp Aquos and Optik PVR. The PVR remote has been paired to the TV since I subscribed to Telus ~7 years ago. Today, all of a sudden the remote has lost it's pairing and I cannot get it set up. I've tried:1. Hold TV and OK > buttons b...

supe by Just Moved In
  • 3400 Views
  • 3 replies
  • 0 kudos

Useless Recordings

I am sick of going to my recorded shows only to find them completely pixelated with random audio. I'm running the main PVR via Cat6, with 2 wireless boxes only installed a couple months ago.Is this a firmware issue?Is this a bandwidth issue?is this a...

jumpship by Friendly Neighbour
  • 5087 Views
  • 5 replies
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Resolved! optik tv internet speed

I just got OPTIK TV installed with internet 15 . I have tried to download from 3 different websites and they are downloading at 1.9 MB/s . I should be getting better than that ... I contacted tech support and chat but no satisfactory answer . I am de...

bboirav by Neighbour
  • 3859 Views
  • 4 replies
  • 0 kudos

Resolved! optic TV and internet

What is the difference between the v1000 router and the t1200 router??is there a big difference?is the 1200 dual band?

rayrayjj by Rockstar
  • 7006 Views
  • 12 replies
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optic tv

Can someone tell me the difference between the new 1200 rouder to the v1000 ?

rayrayjj by Rockstar
  • 2564 Views
  • 1 replies
  • 0 kudos