Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Audio Issues

Hi guys, Anyone have issues with their PVR dropping volume, loud beeps/squeals, and having popping noises? Mine is relatively new (November) but it’s just started doing this. I thought it might be my TV, but it seems to only affect the PVR and apps o...

Resolved! No more Tumblebooks TV?

I can no longer find Tumbleooks on the TV apps. What a disappointment for my kids. It is very educational. I hope Telus can bring it back.

30goodies by Just Moved In
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  • 0 kudos

Resolved! 4K PVR no longer poers off?

Hi;For some reason my pvr will no longer power off when you use the power button on remote.I noticed this in the last week or so. not sure when it started.Is this due to an update? Notice a few other issues like slow response etc.

Jazz59 by Organizer
  • 4 replies
  • 0 kudos

TV channels are unavailable suddenly

Channel 106 is unavailable. It is stated that "All TV streams are in use for this digital box. Watch in SD or select a recording to stop." What does that mean?

Resolved! Sync clicker with pvr

Telus installed 2 boxes on my tv's and although the clicker turns both the tv and box on, it won't adjust the volume.

Lairdwatt by Just Moved In
  • 1 replies
  • 0 kudos

Telus 4K TV box midel VIP5662W

I used this box about a year , there is no any issue (connect optical output to my digital coverter for analog audio signal ).However, I found I can NOT get sound from digital coverter for amp from Jan. 25 2018 . Ther is only distortion sound what I ...

leicachi by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Add a channel

Can I add a single channel online? How?

Tim83 by Just Moved In
  • 2 replies
  • 0 kudos

Running Optik tv through xbox one

Hey, so i bought and xbox one close to a year ago. And I hooked up my tv through my xbox. I didn't have any problems for the first 6 ish months. But since then, I've had to swap out 3 HDMI cords. The tv will work for a couple weeks, and then it gets ...

laurenj26 by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Telus Optik TV Slimline 2 Remote Control (or any other remote)

I cannot locate anywhere a job aid/manual/etc showing all the buttons with their functions indicated for the remote? Why is there nothing (here is a link to Shaw Bluesky Remote info - which is extremely helpful and complete: https://community.shaw.ca...

keflimama by Friendly Neighbour
  • 2 replies
  • 0 kudos