Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 51490 Views
  • 182 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 40467 Views
  • 43 replies
  • 7 kudos

Theme Packs Changes

When I press menu item: Add, remove, swap your theme packs, premium options, and channels.Only 8 of my 11 theme packs show up????

birnit by Neighbour
  • 1565 Views
  • 1 replies
  • 0 kudos

TV channels missing one of best channels TLN

So we are new customers and the channel line up is poor, a great Canadian channel TLN is missing, the other cooking channels are a joke, nothing but a game show, TLN you actually learn to cook by talented people!!! Get this channel back for the peopl...

Drummer1 by Neighbour
  • 2279 Views
  • 3 replies
  • 1 kudos

Telus Billing after Migration

I am not sure why the move from copper to fibre necessitated a change in billing since the services are the same and we are being billed for services, not a change to their hardware transmission. I have not received my current bill yet which should b...

PVR recordings are skipping

Help! Every single one of my recordings just skips. I have to rewind and then sometimes it won’t skip for a few more minutes, other times I’ve just deleted them because I couldn’t get through. I have tried resetting, unplugging and I even got two new...

Resolved! Missing episodes Chicago Med

In Season 6 there is only episode 7 and 8. Season 7 is already upload to date. Any reason why?

Msfit by Neighbour
  • 2823 Views
  • 2 replies
  • 0 kudos

Ultimate sports premium pick

I'm considering moving from Shaw to Telus as I have fibre wiring available. I see the Ultimate Sports option as a premium when choosing 4 or more theme packs on this channel selection guide, but it isn't as clear on the web pages describing the progr...

jdc_nv by Neighbour
  • 4973 Views
  • 5 replies
  • 0 kudos

Resolved! Pik TV service not working

I just added PikTV to our services, and I'm not having any luck logging in either using a web browser (Safari 13/mac os 10.15), (Can't open page because server not responding). On my ipad and iphone, it doesn't accept my login info using the email us...

meltonia by Neighbour
  • 4429 Views
  • 4 replies
  • 0 kudos

Piktv on apple tv constant stuttering

Recently we've have more trouble with the piktv app on our Apple tv where the audio is fine but the video stutters.. Can't even watch a hockey game properly. Any one know a fix?

Resolved! How to install Pik TV on my TV

I have just signed up for PIK TV and have downloaded the app and installed it on my phone and ipad. I can't figure out how to set it up on my TV. Thanks for any guidance!

lindam by Neighbour
  • 2697 Views
  • 2 replies
  • 0 kudos
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