Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 183 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 41849 Views
  • 43 replies
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Resolved! Optik On-Demand

When I go to the Optik On-Demand TV and click on the CTV Network as supposedly all CTV Network shows are Free to Watch and it gives me many series that I can watch. I go to The Voice and I scroll down to Episode 24 and click on it , and it shows that...

Skipperr by Organizer
  • 4823 Views
  • 4 replies
  • 0 kudos

Resolved! eARC

I have an Optic Cisco IPV6015 with a Denon AVR X6700H and Sony XR77A80J When the Optic box is plugged into the TV or AVRthe eARC system between the TV and AVR does not work.Sound cannot be played thru the AVR when using the Optic cable box or using t...

Resolved! Missing episodes in On Demand

Hightown season 2 episode 1 seems to be missing. Please advise

LH1 by Neighbour
  • 2400 Views
  • 3 replies
  • 0 kudos

Command(s) to Launch Netflix App using Harmony 650 Remote activity?

There is not much on this topic on the Logitech support site, so I thought I would throw this one out to others who may have tried this.We subscribed to OptikTV and part of it is `free' Netflix. To use it on the Arris DVR you have to launch the app, ...

jdanham by Organizer
  • 6566 Views
  • 12 replies
  • 0 kudos

Can’t access Netflix & Prime

Hi there,Would you please tell me why I can’t access Netflix or Prime through Telus guide anymore? Netflix won’t login or connect and Prime won’t play anything and keep giving error msg. I checked on my other devices and they work fine.

Resolved! Accessing Pik TV

Is there any way to access Pik TV on a new Samsung Smart TV without buying a Apple TV or Google or Pik TV hub?

Melody2 by Neighbour
  • 2140 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong program displaying

While using the Pik TV app (on my AppleTV), I have been watching Gentleman Jack (HBO through Crave) but I have come across that episode 5 is actually not displaying but showing Project Runway in stead. I don’t have a subscription to CTV drama which c...

My Slimline 2 remote doesn't work

My slimline 2 remote works to control volume and turn tv on/off but nothing else. I've gone through the steps to program with my LG TV and I assumed it worked, since initially I couldn't even do those two actions... now I can control volume and power...

jrd88 by Neighbour
  • 2153 Views
  • 1 replies
  • 0 kudos
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