On Demand Coupons

[jamesBOND]

I have been given three on demand coupons. They are active and not expired, yet every time I try to rent a movie, it says “the purchase could not be completed due to insufficient credit available.” What is going on?

[FuzzyLogic]

It's been a long time since I had on demand coupons. I recall having some issues using them. There is a section under On Demand for Deals/Coupons.

If you continue to have issues you will need to talk to Telus about this to get it resolved.

[Dimo-X · Accepted solution]

That is odd, there are some details on how to process coupons at  at https://bit.ly/3mFq7NK;

Have you tried restarting all your devices and trying again? Like FuzzyLogic wrote, if the issue persists give the TELUS humans a call!