Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 19416 Views
  • 118 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 26167 Views
  • 43 replies
  • 7 kudos

Resolved! Slimline 2 stopped adjusting volume???

Very strange. Remote used to work 100% with my Samsung TV for the past 3 years. All of a sudden about 2 weeks ago, it would not adjust the sound/volume anymore. Powering on or off TV still works fine.I've factory re-set remote. Gone through every Sam...

jaymac10 by Organizer
  • 16409 Views
  • 2 replies
  • 1 kudos

Resolved! 4K PVR Ethernet connection

We had an electrician come and asked him that we wanted our TVs wall mounted and didn’t want to see the wires. He finished the electrical and so we hired someone else to mount the TV and that guy told us there was only power but no Ethernet cable plu...

Anita1 by Just Moved In
  • 2824 Views
  • 1 replies
  • 0 kudos

Resolved! Slimlime 2 TV Remote

I just got my telus tv installed today but after it was done installing, a few buttons stopped working such as the menu, options, changing channels using the up and down arrows, and apps. Is there any way to fix this problem?

Allisonn by Neighbour
  • 5327 Views
  • 4 replies
  • 0 kudos

Resolved! Has Telus fixed the glitches in the Technicolor 4K HER boxes?

Hey all, Backstory here is, about 6 months ago, I upgraded to the 4K Technicolor boxes. Problems ensued from the beginning. The boxes, all 3, within 5 minutes of each other would reinitialize. I have a Sharp TV, and the Telus remote would turn the TV...

Zman2k2 by Ambassador
  • 4634 Views
  • 4 replies
  • 1 kudos

Resolved! netflix

with telus can you get netflix as part of a package deal 

Resolved! My optic cable was turned off?

I was told today that the reason that my internet downloads were only 28.3 mbps (instead of the 150 im paying for) is because my fibre optic was "turned off" and I have been running on copper.Ive had issues like this the whole past year that Ive supp...

DD2 by Friendly Neighbour
  • 25267 Views
  • 14 replies
  • 0 kudos

Resolved! Netflix and Telus TV

I have an existing Netflix account. Can I use it with my Telus TV? Or if I wish to use Netflix with Telus TV, do I need to sign up for Netflix with Telus and Telus will manage the billing?

Notre2 by Organizer
  • 11539 Views
  • 6 replies
  • 0 kudos

Resolved! Movies channel

I have 2 months watching movies free but I don’t know what channel allowing me to watch. Can you please tell me what channel I can access

Resolved! Optik TV issue: Orange "X" with grey # 1 on screen

I disconnected the cables from my ActionTech T3200m modem so I could tidy up the birds nest of wires, but when I re-connected everything (assuming I did it correctly, see attacked screenshot links) The LAN & Wireless Internet work, but Optik TV isn't...

Orange X 1.jpg Modem back.jpg Optik box back.jpg Optik box front.jpg
cjmcneil by Helpful Neighbour
  • 19152 Views
  • 13 replies
  • 0 kudos
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