Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 2 kudos

Resolved! History TV Canada Issues...

Hi everyone, So, History TV Canada has a few shows starting their new seasons right away. Mountain Men, Forged In Fire and Counting Cars. I have my record settings for all 3 of these shows set at "First Run Only" but the episode dates on the Optik gu...

DCEJJAB by Neighbour
  • 4 replies
  • 0 kudos


Can't change channels. PVR busy. Lost all recorded shows

McDonn by Just Moved In
  • 1 replies
  • 0 kudos

Arris 4k TV box questions.

Hi all, Had the Technicolor boxes, 2 sets, and they were nothing but problems. They would reinitialize 7 or 8 times a day. All of them, not just one. And that was both sets of boxes with a modem change. They also ran really hot, all of them, again, b...

Zman2k2 by Ambassador
  • 2 replies
  • 1 kudos

Optik TV App v7.88.1 worst TV app in Canada with worst update

Aside from the fact that the Optik TV app still doesn't play full screen on iPhone X, it lacks basic shortcut buttons to switch channels on iPhone, and crashes all the time on iOS devices. And after updating to the latest v7.88.1 released yesterday, ...

Optic TV Guide "On Now"

The "On Now" in the Guide supposedly gives what is on the schedule as of the current time in the first column. Not always so. Just pressed the Guide button on the remote at 4:10 pm ans the first column displayed is 2:30 PM. Shouldn't "On Now" always ...

Minky by Ambassador
  • 0 replies
  • 1 kudos

global tv channel 104 in kamloops

global news on channel 104 in Kamloops seems to freeze at times only seems to occur when news is on and local ads are inserted ok at other times has anyone else noticed this

Sunda Ticket

Why won’t Telus reaquire Sunday Ticket since Dazn has agreed to release it to others in the Canadian market? At the very least, provide Dazn as an Optik app. As a former Shaw customer, I came to Optik for its superior offerings and PVR capacity. When...

clcable by Just Moved In
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  • 0 kudos

4k PVR freeze

Came back to Telus beginning of April 2018. I have Internet 75 and 4k TV PVR.At around 2045 on August 08 2018 was just ending a session of On Demand (HBO)As i attempted to go to guide to watch live tv everything froze.Tried to power cycle. Ended up u...

birdman4 by Just Moved In
  • 2 replies
  • 0 kudos

Essential channels, Netflix and recorded shows no longer accessible.

Has anyone ever lost all the essential channels,Netflix and all their recorded shows. It still shows all the pvr recordings but when I play then the screen stays black as it plays through it. I have already called in and waited in line for an hour an...

HARDWORDS by Just Moved In
  • 1 replies
  • 0 kudos

So, my 4K HDR Technicolor boxes randomly reinitialize, any help?

So, I've had one set of boxes replaced, they reset, as a group, over 30 times in a month. Now, the second set of boxes is reinitializing. I'm working with Telus, but all they seem to do is reinstall the firmware over and over. Does anyone have any PR...

Zman2k2 by Ambassador
  • 7 replies
  • 0 kudos