Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 182 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 40484 Views
  • 43 replies
  • 7 kudos

Changing Theme Packs

Everytime I attempt to update and change my theme packs the app tells me there's a problem on there end and to try again at a later date. The web site just sits in limbo forever when I try. This has been happening since I got optik tv. I don't want t...

Resolved! PixTV - Max Connections

We have 2 x Apple TV's and are constantly getting the stupid "Max connections Exceeded" error. After multiple reboots/restarts of the AppleTV even pulling out the power cable, it will eventually clear. really dumb especially when trying to catch the ...

Resolved! BC1 on Pik +5?

Hello,Is is possible to get BC1 (Telus channel 845) as one of my Pik +5 options?Thanks.Glen

groger by Neighbour
  • 2152 Views
  • 1 replies
  • 0 kudos

PVR Disappearing shows

Ok, I have shows that just disappear from my recordings. No it’s not a storage issue, it’s a vanishing act, I’m not deleting by accident. Has this happened to anyone else.

Drums by Friendly Neighbour
  • 1852 Views
  • 2 replies
  • 0 kudos

Resolved! what STB to use for Pik TV?

I have been using Optik TV for almost 10 years , recently got the fibre connection and it works pretty good. My friend has recently started a new contract with Telus for internet and Pik TV. Connection is VDSL in his area but fibre might be available...

frankw by Organizer
  • 3631 Views
  • 3 replies
  • 0 kudos

TV Box keeps reinitializing

Having a few issues with my TV that I’m hoping you can help with. When I turn on my TV, everything will be fine for a minute then my box will shut off and reinitialize. Takes about 5 minutes before it’s on again. Seems to happen if the TV has been of...

Drewhill by Neighbour
  • 1336 Views
  • 1 replies
  • 0 kudos

komo not working

whenever we tune to Komo (ABC) channel 131, the channel works for about 30 seconds then goes to "Signal Lost" screen. other channels work what the heck is up with that particular channel.

jhorel by Neighbour
  • 995 Views
  • 1 replies
  • 0 kudos

3 way splitter

Have a 2 way splitter in my Optik Tv system and would to change it to a 3 way. Any recommendations as to which one to use.

Friendliest neighbours