January
Depuis quelques temps, les enregistrements programmés donnent des émissions avec un écran noir sur toute sa longueur, sans sons. Quelqu’un à déjà eu se problème?
January
Apologies... my French is not good enough to reply in French. I have had that happen occasionally. Sometimes it was when I recorded something on a timeshift channel (because I wanted to view the program before it would air on the west coast). Other times it was because I no longer had a subscription to the channel or a preview was ended. If you're experiencing this on all your recordings, there is definitely something wrong that probably requires Telus tech support. I often find that reaching them in the online chat at their website is much faster than waiting on the phone. Hope you get it solved successfully and soon.
January - last edited January
Avez-vous essayé ces étapes de dépannage ? https://www.telus.com/fr/qc/support/article/my-tv-has-no-video-black-screen
Si cela ne vous aide pas, vous devrez appeler le support technique.
Si vous avez des questions, vous pouvez vous adresser à notre communauté francophone ici https://forum.telus.com/t5/Accueil/ct-p/FR