Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik TV can't connect to Google Home Assistant

When linking the Telus Home Assistant to the Google Home App, the only device found is the Telus modem. I have tried unlinking and relinking the Telus Home Assistant, but the Home Assistant does not find the Optik TV box, only the modem? Any ideas?

srideou1 by Organizer
  • 1 replies
  • 0 kudos

Wait Times for Optik TV Support

I've attempted to contact Telus support via phone a few days in a row. In all three cases the wait time has been estimated to be over an hour. There doesn't appear to be a call back option either. I am shocked that this is seemingly acceptable. It ce...

smithchd by Just Moved In
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  • 0 kudos

FX Now on demand

I'm a recent subscriber to FX Now Canada on Telus optik TV. Have watched season 1 and 2 of 'Snowfall' a good series but now want to watch season 3 as it should be available. On My Optik Tv It only show episode 10 of season 3 so whats up with that.

keenerboy by Friendly Neighbour
  • 6 replies
  • 1 kudos

My TV is 4K UHD but not HDR, am I still watching 4k?

I have a 4k RCA (RTU4853) tv, which I believe is UHD but do not think it's HDR. I was wondering, if my TV is 4K but not HDR and I goto a 4K channel am I getting 4k or is it just downgraded to 1080? Especially on a 4k channel that has the HDR logo? Al...

BobDole by Just Moved In
  • 5 replies
  • 0 kudos

No devices appear after linking Telus Assistant to Google Home

So I'm following the directions (pasted below for convenience) in https://www.telus.com/en/bc/support/article/set-up-telus-home-assistant-on-your-google-home-device to connect Optik to my Google Home, but I can't seem to get it to work. I get to step...

Gorantoth by Just Moved In
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Crave TV App Doesn't Let Me Download

I have the CRAVE + MOVES + HBO CANADA package on our account and I believe I used to be able to download movies and shows through the Crave App. However I get a lovely "... call your TV provider..." pop up message now. Does anyone know why?

garyyu17 by Organizer
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Web6000q and optik tv box

Currently both of my tv digital boxes are paired with T3200m in wireless mode. Can I pair one to the web6000q extender as it is closer to the box?

Telus6 by Just Moved In
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Optic TV IOS app is not working well for me

Currently I have an iPhone 6S with IOS 13.2.2 and the latest version of the Optic TV app. I primarily use it to view what's on my PVR and to add new recordings. The app is very unstable and often hangs with a black screen (I've waited minutes and not...

FuzzyLogic by Community Power User
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Resolved! Programming cut off too early by commercials

The subject line pretty well describes my issue. Often a commercial cuts in before the correct pause and part of a character's dialogue is lost. Happens the other way too, where a commercial has run too long and the program is already underway. I kno...

eireen by Organizer
  • 4 replies
  • 0 kudos