Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Telus assistant does register to google home successfully, but only the Telus router is available as a device??? How do I get the OPTIK TV box to show up?
I am trying to program my Sonos beam to the slimline 2 remote but have been unsuccessful. Can anyone help? Thanks
It seems like I don't get the TV show The RV'ers so was wondering what channel that might be available to watch it and how can I add to my subscription.
I'm trying order Optik TV for my father and he said he must have Fairchild TV (FTV) - the older one, not the new Fairchild TV2 (FTV2). When I tried to order online, I only saw FTV2 as a single channel addon for $3 (see screencap). I could not find an...
I'm interested in the Black Friday Optik TV 4+1 and Internet 150 offer on a 2 year term. Hopefully, someone will be able to answer some of these questions I have: - Are the 4 theme packs & 1 premium content selections fixed at the time of purchase or...
When linking the Telus Home Assistant to the Google Home App, the only device found is the Telus modem. I have tried unlinking and relinking the Telus Home Assistant, but the Home Assistant does not find the Optik TV box, only the modem? Any ideas?
I've attempted to contact Telus support via phone a few days in a row. In all three cases the wait time has been estimated to be over an hour. There doesn't appear to be a call back option either. I am shocked that this is seemingly acceptable. It ce...
I'm a recent subscriber to FX Now Canada on Telus optik TV. Have watched season 1 and 2 of 'Snowfall' a good series but now want to watch season 3 as it should be available. On My Optik Tv It only show episode 10 of season 3 so whats up with that.
I have a 4k RCA (RTU4853) tv, which I believe is UHD but do not think it's HDR. I was wondering, if my TV is 4K but not HDR and I goto a 4K channel am I getting 4k or is it just downgraded to 1080? Especially on a 4k channel that has the HDR logo? Al...
So I'm following the directions (pasted below for convenience) in https://www.telus.com/en/bc/support/article/set-up-telus-home-assistant-on-your-google-home-device to connect Optik to my Google Home, but I can't seem to get it to work. I get to step...
