Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
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Resolved! Slimline 2 and RCA amplifier

Received a new Optik PVR and slimline 2 remote today. I'm having issues finding a code to control my old RCA RT2500 amplifier. The remote that came with my telus satellite PVR was able to be programmed.

Plan-B by Neighbour
  • 3799 Views
  • 4 replies
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Optik TV compression -- any way to reduce the visual effects?

I've only seen an old thread on this, but other people I know with Optic TV have commented about this as well - Telus Optik TV is very digitally compressed. It is most noticeable when watching scenes shot in a dark area (e.g game of thrones - look fo...

Eross18 by Neighbour
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Samsung Smart TV won't stay connected to Boost WiFi

I recently installed the Boost Wifi and the Telus techs upgraded me to the actionet 3200 at the same time as the 2200 was too slow (their words!) All of my devices work fairly well, but a Samsung smart TV in my daughter's room won't stay connected co...

Eross18 by Neighbour
  • 4191 Views
  • 5 replies
  • 0 kudos

Scrolling in Optik TV iPhone app's guide skips hours/days

I have the 20180409-6223255-14-s84 version for iOS and when I scroll across in the guide, I find that sometimes it will skip several hours or even days unintentionally. I'll start off at 1:30pm on a Friday and try to scroll to 6pm, and then by the ti...

Proggie by Just Moved In
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  • 2 replies
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Resolved! Extending Optik TV range

I want to hook up a TV in my garage but currently my OPTIK tv modem is out of range for that, what are my solutions here?

Fibre Optik battery box

I have fibre optik for my internet only, but my phone is still on the copper system. From what I have read, the battery back up is only required if the phone is connected to fibre optik. Is there a way to remove the battery from the box? I have a rea...

Captain9 by Neighbour
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  • 4 replies
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Optik Smart Remote app future

I note on the Optik Smart Remote app (4.0.1 Android) that it says this app will be discontinued on 26 June 2018. What will replace the remote capability? I use this all the time, and the other Optik TV app (7.84.1) doesn't have any of this in it. How...

Alister by Organizer
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  • 1 replies
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Optik TV Smart Remote

I would like to know why Telus has decided to drop the current Optik TV Smart Remote app to adopt their new and most confusing Optik TV GO or whatever its called. With the new app you will no longer be able to:1) use your phone as a Remote,2) change ...

Resolved! Telus 4K digital boxes - Ethemet only

Hi there,I've had some conflicting information come from Telus online chat and just wanting to verify the following configuration for a Telus 4K PVR/digital box setup. I work in IT so my configuration is a probably somewhat unique compared to the mas...

clint0r by Just Moved In
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  • 1 replies
  • 0 kudos