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Discuss and ask questions about TELUS TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 264 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 48932 Views
  • 43 replies
  • 7 kudos

PIK Tv not in correct city

My pic tv reset afyer a power failure and is now saying I live in Calagry( and not functioning but showing the menu) when I live in Victoria, but only through my Apple Tv box. It is in the correct zone on my Computer??I have unplugged my router and t...

jkent by Neighbour
  • 1500 Views
  • 1 replies
  • 0 kudos

Resolved! Recordings unavailable; modem & box reset unsuccessful

Recordings unavailable on both Optik tv boxes. Reset both modem and TV boxes per Telus.com instructions but recordings still unavailable. TV’s connected to wifi and we can watch TV. Chat support useless because virtual assistant didn’t understand exp...

Change sort order of recordings

Hello;Wondering if anyone has a way to change the order in which recorded programs are displayed. For example, if I have 60 shows of a series recorded, is there a way to reverse the default (newest at the top) and have the oldest at the top? TIARick

Grindel by Neighbour
  • 2512 Views
  • 2 replies
  • 0 kudos

PikTV's "Guide" won't display only my subscribed channels

When I first installed PikTV on an NVIDIA Shield about 10 months ago, the Guide function worked correctly and would only display a list of channels that I am subscribed to and are free (about 25 channels). Now, for the past 4-5 months, the guide show...

PokeyOne by Neighbour
  • 2822 Views
  • 3 replies
  • 0 kudos

Resolved! PikTV on LG Flat-screen

Can I stream PikTV on LG Flat-screen for the family to enjoy together.

Abim by Neighbour
  • 2402 Views
  • 1 replies
  • 0 kudos

Optik Tv - using a second hand tv box

Hi all, can anyone confirm if I can buy a secondhand tv box i.e. from kijiji, and hook it up to my Optik tv account? Hoping to avoid renting another tv box from them and I’ve been told both yes and no by Telus when I contacted them. Just seeing if an...

emmawade by Organizer
  • 3722 Views
  • 3 replies
  • 0 kudos

Sound but no picture on ipad

Was watching news, then picture disappeared but sound still on. Only see the guide and what’s on now pictures. No live picture of news.

SBob by Neighbour
  • 1421 Views
  • 1 replies
  • 0 kudos

I can’t log in to piktv on android

I’m trying to access PikTv on my android TV on my Sony TV. I have downloaded the app but when I go to try and log in, there is literally no way I can enter my credentials. I go to settings and enter the “account info and log out” but I cannot do eith...

Ihs by Neighbour
  • 2108 Views
  • 3 replies
  • 0 kudos

Rick and Morty on Demand

New episode aired on Sept 11 at 11pm ET. It's more than 24 hours but still no episode on demand.I'm subscribed to Adult Swim

Pik TV - Telus box

So one the website it says that Each Pik TV account gets 1 Telus TV Box to access PIK TV. Further that Pik TV works on 2screens.In the store yesterday when I signed up for internet/pik tv I was told it’s only website/app that it works on. That there ...

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