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Forum discussion about TELUS Home Services plans and accounts.
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Account numbers and collections

What happens to an account number if the account is sent to collections? Does the account number get locked and made unavailable? If the amount is paid off, would the account be allowed to re-open with the same number?

Anon1 by • Neighbour
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Billing

In the app billing section. There's a note saying I won't be charged this month?? I noticed it showed up after I've already paid it. So will I credited back? Or they apply to next month? Should I attempt to contact them? Any helps appreciated. Thank ...

Rick80 by • Neighbour
  • 3496 Views
  • 2 replies
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Can't reach the MyTelus login page.

I am unable to reach the MyTelus login page. When i use mytelus.com or mobility.mytelus.com I get a typical internet error stating "This site can’t be reached". I have tried Chrome, IE, Edge and Firefox with no success. Does anyone know why this is h...

gezjames by • Neighbour
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  • 1 replies
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UNSOLICTED CHANGE TO ACCOUNT

JUST GOT THIS EMAILThank you for switching to TELUS PureFibreWHEN DID I AGREE TO THIS? THIS APPEARS TO BE AN UNSOLICITED CHANGE. a CHANGE MADE AT A TIME WHEN IT IS IMPOSSIBLE TO CONTACT YOU EITHER BY PHONE OR BY YOUR CHAT APP. HOW CONVIENENT. LEASE R...

GEAD by • Neighbour
  • 2149 Views
  • 1 replies
  • 0 kudos

Free Telus Calendar

The 2021 Telus Calendar is available to order. Limit one per customer. See link below: https://www.telus.com/en/calendar

Chrome issues on PC/Mac

Lately when I try to access my account via Chrome, once I log in I am getting hung on this URL: https://telusidentity.telus.com/as/LYaBY/resume/as/authorization.ping?service_type=telus I just get a blank screen an no page. Everything is fine on Edge ...

btxn82 by • Neighbour
  • 1937 Views
  • 1 replies
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Resolved! Telus speed test

Can't seem to access the Telus speed test. Can find the page, but no "go" button appears.

RSP1 by • Neighbour
  • 5868 Views
  • 6 replies
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