March
I am new to forum.
So in February I contacted Loyalty department because I was planning on leaving Telus for Lightspeed internet. Reason I needed to lower my monthly bills and Lightspeed has some better prices then Telus.
After seeing if Telus was willing to match Lightspeed price, which rep did after I agreed to lock-in for 2 years.
The price I agreed to was $55 per/month for speed of 25 with unlimited usage, few days ago I received my March bill for $126 plus change... I was both shocked & PO’ed.
How to fix this ASAP... my anxiety issue is causing me a lack of sleep.
Thank you for any assistance.
AGH
March
What line items are on your bill?
When you log on to your account on My TELUS what does it show for your plan?