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Over charged

AGH
Just Moved In

I am new to forum.

So in February I contacted Loyalty department because I was planning on leaving Telus for Lightspeed internet. Reason I needed to lower my monthly bills and Lightspeed has some better prices then Telus.

 

After seeing if Telus was willing to match Lightspeed price, which rep did after I agreed to lock-in for 2 years.

The price I agreed to was $55 per/month for speed of 25 with unlimited usage, few days ago I received my March bill for $126 plus change... I was both shocked & PO’ed.

 

How to fix this ASAP... my anxiety issue is causing me a lack of sleep.

Thank you for any assistance.

AGH

1 REPLY 1

xray
Guardian

What line items are on your bill?

When you log on to your account on My TELUS what does it show for your plan?