Cancel online Order
I have ordered a new phone & plan online. The order has not been processed & I want to cancel it. Can I do this online or do I have to speak to someone at Telus?
Latest topics
Phone Return Label
I have been trying to return two devices which I ordered 5 days ago. I have been calling the customer service to no avail and have been transferred from here to there. When finally someone was able to help and say that you will get the label in 10-15...
Customer Service with Human Representative
How do I get through to speak with a human to discuss the query I have concerning my Telus billing? I do not need an AI rep to text me instructions on how to read nor do I need it to read the bill to me. I wish to have questions about my billing answ...
Reconnection fee
$50 reconnection charge??? Service doesn't exist unless you're making a payment. The AI chat bot has been no helpI can't do this anymore...I am starving myself to get by. I'm late on my bills because I didn't have the money. What is this obsession wi...
Login access blocked
Starting on 30 December, whenever I try to log in to my account, using Google and other sites, I receive a message I am blocked from access due to extra security measures. How is this resolved?
Price Match From Black Friday
Has anyone heard back from price match requests from Black Friday? EPP deals were available early so I bought in with the reassurance I could price match if something better came up -- it did, for Black Friday, so I submitted a price match request on...
Text log history
Can I retrieve usage history example say 2018?
Offers/Discount Confusion
Ok I have to post this bc I can't be the only. It makes my head hurt and actually is starting to make me kind of angry bc I am finding more and more frequently these kinds of confusing and feeling a little bit like false advertising things on the web...
Majik Jack
I am changing my phone service to Majik Jack. As soon as I advised Telus of number transfer they told me they would CANCEL my service immediately. I am paid up until the middle of January!
Voice mail to text - no audio file along with text
For some reason, I don't receive an option to play the voicemail along with the text transcript. I have a Google Pixel 7 Pro. My wife on the same plan has an iPhone and hers works perfectly. Several calls to support and no resolution.Searching Telus,...
