Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 65 replies
  • 2 kudos

Is there a place to find out about fiber 150 prices?

I keep seeing add's on facebook for Fiber 150 for my town (Drayton Valley, AB), currently I have fiber 100 and love it (playing a game 10-15 minutes after purchasing it on steam? DONE!) and would love to find out about the price difference of fiber 1...

Ragenrok by Just Moved In
  • 1 replies
  • 0 kudos

Connectivity issues with IPv6

After a major troubleshooting effort I have discovered that I need to disable IPv6 in order for my internet to function correctly. Specifically Windows Update, Picassa, and parts of Google will not function with IPv6 enabled on my LAN adapters (both ...

Snowpig by Neighbour
  • 11 replies
  • 0 kudos

Internet doesn't work on pc

Hi everybody! Recently my Internet on my pcs don't work but on my mobile devices the Internet is perfectly fine. Could anyone help me? Sometimes the Internet loads Google and Facebook but nothing else like reddit or spotify.

Angellin by Neighbour
  • 7 replies
  • 0 kudos

one problems on the new update

when my sister and i got home, the pvr didn't response and so i unplugged it for 20 seconds and came back on and said we are upgrading performenace and features, (restart now or in 3 hours)so i said restart, it restarted and worked for a bit (live tv...

Facebook Loading Problems

Both my husband & I have Apple computers. When we were with Shaw we never had any issues having Facebook load. We changed to Telus and now neither of us can get Facebook to load in the evenings. We type in (or use bookmark) and it lo...

CRTurtle by Just Moved In
  • 2 replies
  • 0 kudos


i called in on nov 24, i asked if there was going to be an update to WEB6000Qgirl in phillipines told me it was coming in november as she could see notes on it but was sure it had not been rolled out yet and said she couldnt say when but in november ...

Connor by Organizer
  • 0 replies
  • 0 kudos

Telus Website, and Billing Sucks

O, first of all Telus has a quite user friednly website but sad to say its so glitchy, takes forever to load on its 50 mbps internet plan with 2 users web surfing. And it is so glicthy, and messes up your TV plans. Customer service is also terrible a...

sandhu by Just Moved In
  • 3 replies
  • 0 kudos

I only have 1Mbs download speed

I only have 1Mb download speed and sometimes less like .50Mbs and its really upsetting because we just got our internet back we bad internet 6 with 100gb of data but we would always go over because we didn't know about HD video streaming. So we got u...

Help getting AirPrint to work

I just got Telus Optik TV and Internet installed a couple days ago. Everything seems to work, except that I cannot print to my wireless printer from any of my four iPads any longer. I suspect it has something to do with the Actiontec router. I have v...