Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Ridiculous call wait times. How is this acceptable?

It seems that calling Telus customer service means being put on hold for long periods of time. At the moment I have been on hold for over an hour waiting for the customer loyalty department. We are at the end of a three year contract and I am fed up ...

Can't receive calls.

Just hooked up my new wireless modem. Can call out but can't receive calls. Callers get a busy signal. Help!

Noreen987 by Just Moved In
  • 2 replies
  • 0 kudos

TV ,Phone & Internet

A few questions 1. Can i use my own router 2. Can the the TV's be wired instead of useless wifi 3. Can the phone also be hardwired instead of useless wifi 4 What is the total cost after the 6 months is another question .5 What is the cost of a full E...

Resolved! Actiontec T3200M DNS Changing issue..

Hey guys, I've got the actiontec t3200m gateway and was wondering how I would go about changing my dns address. I've got an American DNS address I use, and would like to use that one, I've tried manually changing it and selecting statically assigned,...

nickc0099 by Just Moved In
  • 2 replies
  • 0 kudos

Telus email issue, interface with Outlook

Just spent 2.5 hours on the phone. First 1 hour and 1/2 to speak to someone in Manilla and I asked for a referral to Canada because the last time I tried to deal with a technical issue the person wanted to send a technician out and it was not necessa...

victc by Just Moved In
  • 0 replies
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Telus email issue

When logging into my email via all goes well. But when I try to open an email it brings me back to the login page. I tried it on different devices but same problem. This happens no matter what I click on while I click on while logge...

Bohney by Just Moved In
  • 4 replies
  • 0 kudos

Data Usage Spikes on Pure Fibre

Just wondering if anyone else has experienced data usage spikes in the last couple of months. My wife and I normally use about 6 Gb/day. Three days last month there were spikes of over 300 Gb. When the last one occurred I checked the modem's service ...

D18 by Organizer
  • 3 replies
  • 0 kudos

Internet Usage Notification

I'm trying to figure out why I'm getting a notification telling me that I've used approximately 95% of my internet usage. I currently have the Pure Fibre Internet 150, which is supposed to give me 1 TB (1024 GB) of internet per month. I logged into m...

MizzLM by Just Moved In
  • 2 replies
  • 0 kudos
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