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I see a similar forum post (old) so starting my own for support.. I have an iPhone with an unlimited nationwide plan, and a cellular Apple Watch with a OneNumber Unlimited Access plan. When I first got this, my understanding was that I could use my w...

Stream plus

I have signed up for Stream plus, been billed the initial charge, contacted tech support and still do not have the service. Is this typical Telus Service? So Frustrating.

(COLLECTIONS) Is This How Telus Treats Loyal Customers?

I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and even after the service was disconnected and my contra...

Adding Number to Call Control

I have room for more numbers, but unable to add a new number to our accepted list on call control. I manage our call control from a PC using Bing. When I click on "Add a Number", the screen changes but nothing comes up for input. Any thoughts?

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Telus Reward Points are Expiring End of January 2025?

I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025!...

TELUS Films & Series

I keep getting this email: "Action required: Activate your TELUS Films & Series subscription." However my account IS already activated.

Ads on Stingray Music

I started hearing ads while listening to Stingray music a few weeks ago. We are subscribed to TELUS Optic TV and Stingray is included in the package. We pay big bucks to stay with TELUS TV, rather than switch to other providers with more affordable s...

Telus Puts you on Hold and disconnects

How can a company that says it is a Communications Network have such awful communications record? They ask for your number to call you back if they disconnect, and then they disconnect and never call you back.This company has the worst customer servi...

Switch Disney+ account linked with my stream+ sub

Hello there, I subscribed to Stream+ today and was trying to activate Disney+. I accidently activated it on an older account and would like to disconnect Stream+ from this old account and activate on a different account. Is it possible to switch Disn...