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Masoud_Rad
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Joined 2 years ago
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Account Collections Issue
I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and even after the service was disconnected and my contract ended, Telus continued charging me, eventually resulting in a final bill of $0.00 in August 2023. Despite this, I received no prior notification—no emails, texts, or calls—regarding any outstanding balance. It wasn’t until a collection agency contacted me that I learned of this supposed debt, which has unfairly damaged my credit score. I have spent several hours on the phone with Telus customer service, only to be told that they cannot help me since the account has been transferred to collections. I provided proof of the $0.00 balance to the collection agency, but after weeks of follow-ups, they informed me that Telus has not responded to their inquiries, leaving me stuck with a negative credit report that I cannot correct without Telus's cooperation. I am still a current Telus customer, As a loyal customer, I don't expect any special treatment, but I also don’t expect Telus to ruin my credit score, waste my time, and cause unnecessary stress. I am counting down the days until my family members’ contracts with Telus end so we can move on to a provider that values its customers. In the meantime, I will continue taking all necessary steps to reclaim my rights.10KViews3likes24CommentsRe: Account Collections Issue
TELUS_Support After you confirmed there was no unpaid balance and that this amount was mistakenly sent to collections, a Telus manager also reached out to assure me that Telus had communicated with the collection agency to remove this entry entirely. However, the collection entry, now showing a different amount, is still on my credit report. Despite repeated calls to the agency, they have not provided answers or updates. This is an error that only Telus can fully resolve with General Credit Services(collection agency). I am now dealing with an inaccurate collection entry affecting my credit, and I would appreciate your assistance in ensuring that this matter is entirely resolved with the collection agency as soon as possible.8.1KViews2likes2Comments