Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Survivor season 47 Episode 9 is just blank. All other episodes play. Is there a waiting period before the newest episode is available on demand?
I received the newly installed fibre and router which are working great including all my streaming services including Telus tv+… the new set box boots and goes straight to the “android tv” where it sits…the reset button does not do anything and power...
I have the Boost6, i've been able to log into the admin ip and what not but i can't figure out first of, how to decipher what devices im looking at (mac addresses) and moreover how to restrict or time gate specific devices. basically i want to know i...
I would like to establish a connection between the modem in the basement and an upstairs room wired with Coax. Currently, the single Coaxial connector on the modem is already in use: connected to another Coax cable (then MoCA 2.0 to modem) to the mai...
I have a PVR and for a month now when I add or update a recording using the TV+ app it doesn't show up on the PVR. The app says it's recording and when it's done it shows up in the list of recorded shows on the app but not on the PVR. All the recorde...
I've set up my Telus TV+ (android box) with an LG smart tv. The odd thing is, the Telus remote will control everything other than the on/off of the LG tv. Spent some time on the phone with a Telus tech. We reset the remote, unpaired and paired the re...
Hi, We are required to place a private pole on our property and will be buyring the BC Hydro Lines (distance to house exceeds bc hydro requirements, and will be deleting mast). We would like to also bury Telus lines, can you please confirm how we coo...
Hope someone can help me solve this tricky issue. All my wall jacks appear to have failed. One jack in the little box underneath the Pure Fibre box (newly installed) delivers a dial tone but dialling out, I just get a busy signal, same when dialing i...
How can TELUS rationalize talking over 1 month to do a home install? the internet is an essential service, and people cannot be without internet for this amount of time. Would you expect people to be without water or heat for over a month? Why exactl...
When I power the TV and Telus box on I have to toggle through all the inputs before it works. It starts on the correct input "HDMI 1" but I have to cycle through until I am at HDMI 1 again. How can I fix this?
