Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Why hasn’t Telus come to Toronto and set up shop to sell there home phone and high speed fiber optic internet service ? I live in a condo in Toronto, and there have been 1/2 dozen companies setting up a small booth for a week (different times in the ...
I have been trying to get help with my home services since November 4th. I have escalated it to the escalation team. The level 1 did not even read the notes on my file and could not understand what I needed. I asked to speak to a supervisor who was g...
I'm from Ontario and I have wireless home phone service from Telus. I decided to go with the different provider and take my number with me. How do I port out my number from Telus if my ZTE device is not able to receive any port out confirmation messa...
Internet stopped working randomly. Charged $175 for someone to come have a look at it. You're telling me in addition to the monthly plan I'm on, it costs $175 to have someone fix the service that I'm paying for? That would be like your phone service ...
I'm getting this error. I'm not using a VPN. I'm at home. Under Settings-Account Information it says Region ID 82. Region name Vancouver. How do I fix this? I've tried restarting the optik box already.
Missing a lot of episodes of alone 10 on demand. Help
Bedroom Optik TV stopped working, only displays "No Signal", living room TV ok, tried changing source, re-seating HDMI cable, resetting router and modem, numerous re-power attempts, it will briefly say Telus on screen, but then goes back to "No Signa...
Up until the last 2 months i was ok with telus.now i suffer through10commercials at a time in the past few months it used to be 4-6 and my VOD credit was removed before it was expired and this is not the first time .my contract with telus did not inc...
My call display on my tv has suddenly stopped working. I made sure it’s turned on but no calls are showing up.
How does telus send out the tv boxes? I’m hoping not Canada post. I’m still on Shaw tech is coming tomorrow. So now I will be paying for both until these boxes come.
