Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I live in a condo and upgraded to Telus PureFibre 10 days ago. Since upgrading, my home phone goes out of service every few days. Sometimes I can call out, sometimes I get a fast busy after dialling a number. People calling in get mixed results - som...
Why is there no volume on only one show I'm watching on Hayu? I was watching an episode, put it on pause. Came back and hit play, no sound. I went back and tried starting the episode again. No luck. Tried putting on a different show, it had volume. T...
Hi, I need to open port 3000 on my access hub but can only access the wifi hub which has no access to fire wall advanced settings or port forwarding. So I looked everywhere for a password to access the access hub but I have none. Only the admin passw...
I subscribed to a bundle and my Netflix and Prime accounts were transferred and activated without a problem, but I can’t activate my Disney+ account, which happens to be the one account I already had with Telus. The activate link is not working.
When I plug both of my PC's into the modem/router. I am given the same EXTERNAL PUBLIC IP ADDRESS for both computers. This has made it completely impossible for the second computer to connect to certain games, or even websites completely. And is caus...
Strange things happening. I have had my routers wireless turned off for years with booster network connecting my devices. Everything been working fine. Telus connect showing boosters and devices connected to them. Also google home with Telus optik bo...
Bryan from the Loyalty Department did an excellent job explaining my offer and went above and beyond to help me secure the deal I was looking for. His professionalism, clarity, and dedication made the process smooth and enjoyable. Thank you, Bryan! T...
Hello, I want to give a shoutout to customer rep Sofia, who really helped me out and was incredibly patient while sorting out my new promotions/ offers from Telus. She was polite, kind, and exceptionally understanding throughout. Sofia truly deserves...
Hi I currently have 2 wifi 6 booster and a wifi mini booster in a 4000SF house. Coverage is mostly okay. Because I don't have fiber in the house then ran it through coax. So I have a splitter and one coax to the Booster on the main floor and one in t...
I switch from a TM3200 to a wifi6 boost and now I amnot able to make ANY smart device to work. I tried turning off the 2networks 5Ghz (low and high). Also trying connecting to the ####Smarthome network and still any of my device can't connect to this...
