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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 131478 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58570 Views
  • 43 replies
  • 7 kudos

Resolved! Food Network and HGTV on demand

Wanted to watch past episodes of Food Network and HGTV shows, and most of them are missing from "on demand". What happened to all of them? HGTV shows only 3 shows, and Food Network shows only 1 show!

demmtx by Neighbour
  • 1748 Views
  • 1 replies
  • 0 kudos

Resolved! TV+ for other household members to access

I'm new Telus customer coming from Shaw. I've always been able to create multiple users for accessing their version of TV+ for either computer or mobile use. This option is very convenient. Is that something that I can do on Telus as well? I did see ...

Decifer by Neighbour
  • 1470 Views
  • 3 replies
  • 0 kudos

Mix messages

Why can't Telus techs get their poop together??Sat on the phone for 1.5hours today to talk to a customer rep who then transfered me to a tech where I waited another 30minutes. The guys said he could take care of this. Sat on hold for 20 more minutes ...

75 by Neighbour
  • 441 Views
  • 1 replies
  • 1 kudos

Complain about Customer Service

So on Dec12th at 6:40pm I called Tellus since I had a issue with my billing. Waited for 30min finally got an agent. Unfortunately the agent was very rude to speak. She was very impolite which was not expected from anyone working at telus or for that ...

Yen by Neighbour
  • 694 Views
  • 2 replies
  • 0 kudos

Resolved! Separate Favorites on same/different TV box (TELUSTV-21T)

I'd like to know if there's a way to have separate favorites on the same TV box for different members of users.Also, Is there a way to set different favorites for each TV box? I'm asking because I set favorites for one box, the second box shows the s...

Decifer by Neighbour
  • 1038 Views
  • 2 replies
  • 0 kudos

Unlimited internet plan

We avail unlimited internet plan, but then, in our usage it says we have 1000 GB of data. So what if we exceed the data usage without our knowledge then we will be charged extra for the over use, I also attached the usage photo. Fix this as soon poss...

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Resolved! Telus TV+ without Telus Internet

Hi I'm an existing telus customer with both Telus TV+ and Telus Internet. We're thinking of moving to a new place that has internet included (not Telus) would we be able to still get Telus TV+ with our current tv channels/bundles without Telus intern...

kv99 by Neighbour
  • 1168 Views
  • 2 replies
  • 0 kudos
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