Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
It all started when I tried to sign up for Disney Plus. After 4 1/2 hours on the phone with several "transfers" and incorrect info I finally found out I could not access Disney Plus with my current Optik TV box. They told me (& perhaps that was incor...
Logged into MyTelus having received an email that the bill was ready. Being a new customer I was anxious to review the bill even though I’m set up on pre-authorized payment. There were a few issues which, when I called in, were quickly corrected & th...
Not happy with the changes especially due to the reason for choosing our package and now we do not have access to our favourite shows. I did message Telus over a week ago and no response. So obvious they don’t care. Time to make a major change and di...
Recently got a Boost 6 and Boost 6E Mini. Having issues connecting my Google Minis, Google Nest doorcam and Nest smoke detectors to the new Telus setup. They worked perfectly with my previous T3200 modem and Boost modules. Anyone experience the same ...
I really take offense to TELUS showing concern for us customers to have Internet service and want me to sign a TELUS SPONSORED PETITION!If you check my account I have been a Telus customer for a very long time.I have contacted your upper management o...
I made an order for the home internet as a first time user for Telus. However, when I tried to "link" the account number that Telus provided me, it said the order has been cancelled.So I tried to re-order the same internet service to the same address...
I returned the equipment (a TV modem interface) within the specified timeframe via Canada Post, following the established procedure. Due to the ongoing Canada Post strike, Telus provided the following statement on their website: Well, Telus not only ...
After taking 7 months to port my number from Shaw, Telus now denies me voicemail to email. The instructions are hopelessly confusing, but I finally figured out how to get my spouse's VM using the MyTelus app.(use his PHONE number and PIN instead of w...
In Ontario. Just had TELUS PureFibre Internet 1.5GB installed yesterday and everything works (relatively) well however... trying to setup the Telus connect app doesn't. It either says my internet isn't setup or it picks up my home security router ins...
So, I am literally day 1 with Telus tv. I switched from old school 1080p60 Shaw boxs. It is insane how poor the bitrate is with Telus tv plus. I have 5 gig fiber with telus (and love it). I have their android boxes hard lined too. Yes, I have the rig...
