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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 314 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Bravo or Slice

It appears we can’t watch the newest season of Real Housewives of Beverly Hills now, only via paid subscription Hayu? I’m starting to question why I still have Telus TV when many channels are being removed.

Phill1 by Neighbour
  • 1233 Views
  • 1 replies
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Shutting down wifi for the night

Hello, I am new with Telus. They just install an Acadyan boost 2.1 in my house. With my old router (a very cheaper one) I could have my wifi to shut down for the night. Is there any way I can still do that? I seem to have teenagers who keep bypass ev...

Siberien by Neighbour
  • 733 Views
  • 3 replies
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Resolved! Telus TV app vs set top box channels

Why do I get more channels on the Telus TV app on my iPhone than I get on my set top box?…ie: The Threes Company channel is available on my Telus Tv app, but not through my set top box…WHY???

TV Box Issues Resolved?

Hi all I am currently with Rogers/Shaw. I used to be with Telus but had to cancel my services due to the many TV box issues that have been canvassed in this forum. Today, Telus called me and offered me a deal to switch back. I am wondering if the maj...

jackmcmad by Helpful Neighbour
  • 598 Views
  • 1 replies
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Resolved! Channel lineup changes Pik Tv

This is about the Pik tv channel lineup changes/re-branding. Sorry no Pik tv forum. Wondering where all the shows that were on Discovery (now re-branded as USA network) can be found? Is Discovery coming back? None of the shows we were actually watchi...

tdl1 by Neighbour
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  • 1 replies
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Resolved! Picture lagging when casting from iphone

When trying to watch a 4K Sports Network hockey game on older digital box, I got the message it could not be shown in 4k. So I tried to cast the game to my Sony Bravia TV from my iPhone 14. All good but the picture lags. And it also lags on straight ...

Briguy by Neighbour
  • 1091 Views
  • 2 replies
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Account and billing sever issues

I have run out of ways to get a hold of someone that will be directly accountable to resolving my issues. I have an “outstanding bill” that was supposed to be fully waved, I have been on hold for countless hours now waiting to get a hold of the appro...

Account fraud

A Telus person installed a temporary internet service at my renting place for less than 2 months. Then I requested a moving service and for internet they created a new account under my name which I have been using since 2 years approx. Now I got to k...

Possible Fraud?

I recently received an email from a company called "General Credit Services" claiming that I have an outstanding balance of $187.38 overdue on my Telus Wireline account. We haven't used any of Telus' services in the past 3 years, as we switched from ...

ty9092 by Neighbour
  • 953 Views
  • 3 replies
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Internet disconnects from optic tv. Richmond BC

Please help. Optic tv constantly disconnects from internet after we upgraded to 3gb speed internet speed. Tech say reboot modem done that a few times and experiencing this persistent issue for months now. We are at 3 road and Steveston Highway area i...

DF7 by Neighbour
  • 598 Views
  • 1 replies
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