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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 142266 Views
  • 320 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 60126 Views
  • 43 replies
  • 7 kudos

Digital Box request

It all started when I tried to sign up for Disney Plus. After 4 1/2 hours on the phone with several "transfers" and incorrect info I finally found out I could not access Disney Plus with my current Optik TV box. They told me (& perhaps that was incor...

bb4 by Neighbour
  • 915 Views
  • 1 replies
  • 0 kudos

Resolved! Major Billing Error

Logged into MyTelus having received an email that the bill was ready. Being a new customer I was anxious to review the bill even though I’m set up on pre-authorized payment. There were a few issues which, when I called in, were quickly corrected & th...

Resolved! Discovery Channel

Not happy with the changes especially due to the reason for choosing our package and now we do not have access to our favourite shows. I did message Telus over a week ago and no response. So obvious they don’t care. Time to make a major change and di...

Shelynn by Neighbour
  • 1552 Views
  • 3 replies
  • 1 kudos

GoogleNest devices and Boost 6

Recently got a Boost 6 and Boost 6E Mini. Having issues connecting my Google Minis, Google Nest doorcam and Nest smoke detectors to the new Telus setup. They worked perfectly with my previous T3200 modem and Boost modules. Anyone experience the same ...

EVS by Neighbour
  • 527 Views
  • 1 replies
  • 0 kudos

Signing the Petition for Governmet Internet Support

I really take offense to TELUS showing concern for us customers to have Internet service and want me to sign a TELUS SPONSORED PETITION!If you check my account I have been a Telus customer for a very long time.I have contacted your upper management o...

DonB2 by Neighbour
  • 605 Views
  • 0 replies
  • 0 kudos

Voicemail to email impossible to access even on web

After taking 7 months to port my number from Shaw, Telus now denies me voicemail to email. The instructions are hopelessly confusing, but I finally figured out how to get my spouse's VM using the MyTelus app.(use his PHONE number and PIN instead of w...

Telussux by Neighbour
  • 539 Views
  • 1 replies
  • 0 kudos

Resolved! Telus connect app?

In Ontario. Just had TELUS PureFibre Internet 1.5GB installed yesterday and everything works (relatively) well however... trying to setup the Telus connect app doesn't. It either says my internet isn't setup or it picks up my home security router ins...

robertag by Friendly Neighbour
  • 3197 Views
  • 11 replies
  • 0 kudos

Bitrate Quality on TELUS TV Plus

So, I am literally day 1 with Telus tv. I switched from old school 1080p60 Shaw boxs. It is insane how poor the bitrate is with Telus tv plus. I have 5 gig fiber with telus (and love it). I have their android boxes hard lined too. Yes, I have the rig...

AndrewP by Neighbour
  • 1518 Views
  • 3 replies
  • 0 kudos
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