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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 143301 Views
  • 320 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 60296 Views
  • 43 replies
  • 7 kudos

Issues with Fibre Optic - New Build

Hi Telus Community,We recently built a house and prepared for both ISP (Telus and Shaw). That being said, we’ve had non stop issues with the fibre optic cable. We’ve even had it redone once. That being said, our longest stretch with constant internet...

why am I still getting charge ?

Why am I still getting charge when I move out of my old building back in June ,I want to request for refund for the bill I paid and the service I did not use.

dan29473 by Neighbour
  • 1157 Views
  • 1 replies
  • 0 kudos

Telus tv app not working on telus wifi

I have a telus tv account. It Works fine at my house. I go to my parents house and while on their wifi, which is telus wifi too, it says log in failed. I turn off my wifi and log into my app and then it works fine..what is going on with their wifi? W...

Telus Pricing

Just looked at my bill, I am paying $236 a month for internet 75, tv and phone. I dont have the top tier of tv and the most basic phone. My internet is spotty at best and slow, some days it hits it speed other days it isnt even close. Does anyone els...

jonbar3 by Neighbour
  • 2862 Views
  • 2 replies
  • 1 kudos

Resolved! 4K WiFi STB Won't Connect to Telus Boost

I have a Telus T3200M router/modem. I have an ethernet cable going to an Access Point (Netgear WNDR3700v3) in another room in the house and a further ethernet cable going to my 2nd Telus Boost at the farthest point in the house. This 2nd Telus Boost ...

mikhubb by Friendly Neighbour
  • 8287 Views
  • 8 replies
  • 0 kudos

Resolved! Vacation Hiatus

How do I arrange a vacation hiatus for Optic alone? I can only see internet + Optic for hiatus. I need to leave my internet connected.

Mayfirst by Neighbour
  • 2684 Views
  • 2 replies
  • 1 kudos
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