Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
hey I have had problems with my one cable box for about 6 months. I requested assistance spoke to someone on the phone for an hour and 10 minutes. with no luck to fix the issues. my bill jumped from 140 a month for all my services to 250$ a month. I'...
I have recently upgraded to the new Telus TV+ service. I was sent a single Google digital box, which I don’t need, since the TVs in my household have an AppleTV attached to them. Is there a way I can send the Google box back to Telus? Calling support...
Why can't I connect to online games and even videocall on messenger, but I can use the internet?
I currently have Telus pure fibre 1 Gb/s service with NH20A. If I decide to upgrade to the 3 Gb/s service do I need to wait for installer to replace Nokia GPON ONT SFP (G-010S-A) with XGS-PON SFP+ version in NH20A, or is it possible for Telus to mail...
My kids are always sneaking onto YouTube. I tried "disabling" but all they have to do is click the app and re-enable it and it's back up and running withing moments. My children do not need unfettered access to the cess pool of the internet. How do I...
The logo for channel 143 still shows The CW. This channel is now an independent channel. Confusing when looking for a program on the CW.
I am so confused by any of the information I've read on this forum. Can someone please just give me, in layman's terms, some advice so I can be successful at this? You have no idea how grateful I would be.
I am having a heck of a time trying to keep the TV settings. TV tends to turn off by itself at inconsisten intervals; closed caption comes on and goes off frequently. This morning I tried to turn the TV on but when i powered up the set top box the TV...
My remote just stopped working so I changed the batteries. Put the remote down for 1/2 hr and when I picked it up it was hot to the touch around the battery compartment. I removed the batteries, and they were red hot, so hot I burnt my hand on them. ...
Telus recently published The Traitors, Australia, Season 2 on Crave. Episode 9 is missing. The season is 9 episodes. 8 are showing and the final episode (9) is missing.
