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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 129914 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58384 Views
  • 43 replies
  • 7 kudos

Certain sites/apps not connecting

I recently had a tech upgrade our home from T3200M and wifi boosters to NH20A with wifi 6 boosters. Browsing seems generally ok although a couple of drops however the main issue is around apps and sites that require a login. These show as an error me...

Signal strength

Why does my iPhone SE possibly the worst iPhone ever access optic TV in the most remote regions of my house while the optic box often struggles and it’s closer to the wifi unit. Looking for a amazing solution

Wkmacd by Friendly Neighbour
  • 1932 Views
  • 3 replies
  • 0 kudos

Sent to collections after service

I have been a Telus customer for over 10 years. I was upgraded to a new Telus hub system, saying the old ones were being phased out. After having the new one set up for some time, I realized my phone and computer were still connected to the old hub d...

KNichol by Neighbour
  • 986 Views
  • 1 replies
  • 0 kudos

Wifi disconnection

My wifi disconnects everyday at various times. It seems to happen about 1~5 times a day. This has been going on for a few months now.

kis7517 by Neighbour
  • 1244 Views
  • 2 replies
  • 0 kudos

Stanley Cup Final Recording Cut Off

I have Telus TV+, with the new boxes and cloud recordings. I recorded the Stanley Cup Final game between the Oilers and Panthers last night. The recording ended before the game did, so we missed the end of the game. This is unacceptable, as we had pe...

Lwells by Friendly Neighbour
  • 4498 Views
  • 9 replies
  • 0 kudos

Resolved! Network - some features unavailable

Hey folks, curious if there's an issue with Telus or just my equipment. I was having issues this weekend with my network cutting out and it got to the point that I had to restart my modem by unplugging (Connect app restart wouldn't work). After doing...

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Fibre install question - house

I know there are a boatload of posts on this, but I still can't quite figure it out. We did renos on a couple of years back and I asked them to install new cable runs from the utility closet in the middle of the house to the box outside the house (de...

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410443-ts booster doesn't register devices

My post was archived in less than a week.Anyways, the suggestion was to called Tech Support. They tried to help but couldn't really figure out the issue. They gave me some ideas though and I managed to resolve after. As mentioned, the web admin of th...

jmalm by Neighbour
  • 746 Views
  • 0 replies
  • 1 kudos
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