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POOR SERVICE
I have had an outstanding service calls for over a month now for my home security system, TWO service appointments set up and TWO service appointments the tech did not show up. Two days sitting at home waiting for the CALL to say he/she was 15 minutes away. Customer service is a complete joke and the escalation manager is well lets just say not up to her job title. This is how you run a company, buy the little guys (ADT and The Monitoring Centre) and give **** service.... WHY??
How do I cancel internet service agreement renewal?
And technician appointment. I accepted an offer to renew my internet service agreement for another two years with better speeds. Unfortunately, the price I'm seeing on this new service agreement is not what was advertised on the MyTelus website, and I'd like to cancel it without affecting my current service agreement. The new service agreement that I want to cancel doesn't come into effect until Jan. 8th (when the technician arrives), and my current agreement, that I want to keep, is valid until the end of February. Is any part of this process do-able online via the MyTelus portal (checked already, but maybe I checked the wrong places) or perhaps through support chat? I don't want to wait on hold any more.
Telus TV Guide Not Working on My Laptop
The Telus TV guide is not working properly on my laptop. Any date starting January 1, 2026 says "Invalid date" and will not load the guide properly. The guide is working fine on my TV's and my tablet, the problem is only happening on my laptop. I have done all the basic trouble shooting on my laptop but the issue still persists. Is anyone else experiencing this issue?Customer Service Vancouver Complaint
Formal Complaint Letter (Service Not Delivered) Account Number: (removed account number) Address: Gastown Area, Vancouver, BC Date: Dec,13/2025 To Whom It May Concern, I am writing to formally lodge a complaint regarding the Home Internet Bundle I signed up for, which was scheduled to be installed on December 11 between 9:00 a.m. and 12:00 p.m. Despite this confirmed appointment, no technician arrived, and I have received no communication regarding rescheduling or delays. I did receive promotional emails about upgrading to Pure Fiber and receiving two months free, as well as the PS5 holiday package deal, but none of these services have been delivered. I have waited two days without any reply to my emails or call‑backs, which is unacceptable for a service I am already expected to pay for. This lack of service and communication is extremely disappointing. For the price being charged — even at $70 per month — the absence of installation, follow‑up, or accountability feels like a breach of trust and a failure to meet basic customer service standards. I request the following actions immediately: Confirmation of a new installation date and time. Written acknowledgment of the missed appointment. Assurance that promotional offers (Pure Fiber upgrade, two months free, PS5 holiday deal) will be honored. Compensation or credit for the delay and inconvenience caused. If I do not receive a satisfactory response within five business days, I will escalate this complaint to the Commission for Complaints for Telecom‑television Services (CCTS), the independent body that handles unresolved telecom complaints in Canada. Yours sincerely, Jonathan Craig (removed email address)
HDMI control of devices not working
As title says the HDMI control of devices not working all the way right. I just want to get to 1 button turn on if possible?? Optik remote turns off all 3 units off with press of power button as it should (Samsung TV, Optik box, Yamaha RD-X585 amp) But from everything being off will only turn on TV and optik box, Yamaha amp stays off. HDMI hook up is optik box into amp (regular HDMI #2 in) Amp hdmi ARC-CEC out to tv HDMI arc-CEC in. I have all settings on amp and TV for hdmi arc-cec set to on. Talked to Yamaha customer serv and went through all the stuff on their end and all is set right and is confirmed by both optik remote and tv remote controling amp volume levels so seems like all are speaking through HDMI cables. But again from everything being off will only turn on TV and optik box, Yamaha amp stays off. Anybody have this problem with Yamaha, Samsung, Optik combo?? Thx in advance for any help, DarrenNew Digital Box Guide shows many channels blank
I have been using the new digital boxes for about a month now, and while most things seems to work ok so far, I have noticed that, when I bring up the guide, many channels that I know I’m subscribed to, appear blank (see the attachment). Is there a way to fix this, or are we looking at a bug ? Thanks. Fred
some CTV "Free" preview TV channels
I note that Telus is currently offering several free preview channels, which include CTV Comedy and CTV Drama. Looking at the offerings on both of these channels over a three week period, I am utterly astounded. CTV Comedy is offering ONLY episodes of "The Big Bang Theory", 24/7. CTV Drama is offering ONLY episodes of "Gilmore Girls", 24/7. No other shows are on offer. Who in their right mind wants to watch 48 episodes of one show every 24 hours? Surely this cannot be a teaser to get people to subscribe to these channels? What is Telus, and CTV, even thinking? I was never a fan of Big Bang Theory, as the insidious and horrific laugh track invades every second of the show; I do not want to hear it! I will not subscribe to any of these channels. Perhaps offer them at other times of the year, when their programming is more varied. Of course, CTV is Bell, and Bell is a competitor of Telus....hmmmm.TELUS Boost Wi-Fi 7 Buggy?
I recently upgraded to PureFibre 3G and needed a couple of TELUS Boost Wi-Fi 7 in my setup. The goal of the secondary Boost 7 is to replace my old Netgear router, which created a secondary Wifi network to manage the signal conflicts I previously had. I was hoping to just renamed the SSID to my old and all should be working as previously (in theory). The main Boost 7 worked as expected, but setting up the additional one was not intuitive as the "magic" of auto-configuration for meshing does not work and there is no visible WiFi signal. I ended up searching the Boost IP address by logging into the NAH and once in, I was NOT able to see the general settings around "SSID" (or anything else that I could possibly configure for that matter). I tried the alternative method of using the TELUS Connect or Smarthome+, but neither of them had a option or visibility into the Boost 7. It's all very confusing as what I search in Google or in this Neighborhood seems to be inconsistent. Has anyone else solved this or are you all in the same boat? At this point, I may have to purchase a new router instead and go back to my original setup...
