Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
After checking my spam inbox I noticed that a collections company "General Credit Services" has reached out demanding nearly $200 for an old Telus Wireline account I closed over 7 years ago. I never received an email from Telus about any late payment...
Telus installed my internet today and I just realized when after checking the internet and stuff they did a shabby work in the basement when they installed the technicolor NH20T. Basically this small network panel door does not close anymore and they...
I got a new optik TV box to replace a dead one, but the new one is showing an error - DVC-RTRN-001.I have hard reset it with the unplug 3 times method and it downloaded a new configuration and rebooted several times - one time showing some gears. The...
My Optik TV box suddenly stopped working correctly with an older-model TV last Tuesday. Every time I try to watch live TV, a recording, or on-demand programs, I get a black screen and the same error code: ERR_PLAYER_P212. I have called technical supp...
I had Telus install their new PureFiber 3G in my house 10 days ago and it hasn't worked properly since. My internet goes down at least 5 times per day. This is unacceptable for a person who works from home. I have tried to get a solution from Telus b...
Telys deleted my email that I use for work with all of its archives . They have shown no willingness or abilityh to restore it.Has this happened to anyone else?
Hello all. I am so fed up with Rogers and how expensive it is and seriously considering getting Telus internet. Right now, its just internet and then we will stream our Netflix, Prime etc. But, I work basically full time from home so reliability is a...
@TELUSSupport Can the Doorbell Camera be hardwired directly to electricity ... will it work without a chime? i don't have a chime. My existing doorbell is connected to the Telus home phone. There is no power to the current doorbell. Upon re-contracti...
Hi, has anyone else been having problems with the internet connection? I moved to Evanston NW almost two months ago, and every other day, I have issues. Sometimes, the internet goes down for a few minutes, but sometimes, it goes down for hours. They ...
Hello, I’ve been a Telus internet and Optik customer for nearly a year now and have been struggling to access my OptikTV settings via the Website or MyTelys App. My internet and phone info loads instantly, but the Optik section is stuck loading for ...
