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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 264 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 49156 Views
  • 43 replies
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Resolved! Need to buy fibre cable to rough in my open walls for tv

To anyone who can answer my question...what kind of fibre optic cable should I buy (by the lineal foot) to run through my open walls to where the tv will go? It will go from telus’s Fibre connection in our building all the way to the tv. All I need r...

Needhelp by Friendly Neighbour
  • 8234 Views
  • 8 replies
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Resolved! Arris cable modem - can you use it with Telus Fibre?

I am in a new building with Telus Fibre installed, I have the Telus wall panel in my apartment closet. In the main room there is a combination ethernet / cable jack for TV box (using the ethernet connection) and a landline cat 5 plug on the other sid...

jhp5 by Neighbour
  • 4084 Views
  • 2 replies
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Resolved! No code for Android RCA TV

I just bought a new TV - an Android RCA 32" - none of the codes listed in the Telus guide work to program my optic TV remote to turn the TV on and off. Is there a universal code???

DaveH by Neighbour
  • 4921 Views
  • 3 replies
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Resolved! Missing episodes on Optik TV for Deadliest Catch Season 11,12,13,15

I'm trying to watch Deadliest Catch on Optik TV on my computer. Season 11 is mostly there but episodes are off by 1 starting with episode 3 which should be 2 and so on. Episode 20, 21, 22, 23 are missing.Season 12 is totally missing - 24 episodesSeas...

Resolved! Amazon Prime via Optik TV

I updated my selection of theme packs via Telus.com this morning and noted that I could add Amazon Prime as a theme pack. I'm guessing this is brand new as I can't find any reference to it on Telus.com apart from appearing in the theme pack selection...

Resolved! Another T.V. box

I would like to rent another T.V. box I am a boardwalk resident and was told it was $7.00 a month , is this correct if so please let me know where to pick up another box. Thanks

Diesel1 by Neighbour
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  • 2 replies
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Resolved! FX Canada channel

I’ve subscribed to the Blockbuster theme pack - so that I can access FX Canada. But when I find the show I want to watch it only gives me subscription options ... then tells me I’m already subscribed.Help please.!!

JC16 by Neighbour
  • 5844 Views
  • 1 replies
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Resolved! Sleep mode

Where the setting to adjust the sleep mode on the box? Seems to be set at four hours, but I want to change it.

Resolved! CNN NEWS

For the last little bit Telus has offered CNN News as a Free Preview Channel. We are in the middle of a worldwide pandemic and the top news stations should remain free while this is going on. Many of us cannot afford more Telus channel pkgs. Especial...

Heaven by Neighbour
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  • 2 replies
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Resolved! New 4K WiFi STB - Client Initialization error

I had TELUS send me a 4K wireless STB (VIP5602WT) to add to my home setup. Upon following the instructions, it comes up with the Client Initialization error and won't proceed. After working with TELUS support on this, they sent a tech. He was unable ...

KVos by Organizer
  • 12409 Views
  • 5 replies
  • 0 kudos
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