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Discuss and ask questions about TELUS TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 74385 Views
  • 252 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 48711 Views
  • 43 replies
  • 7 kudos

Resolved! Another T.V. box

I would like to rent another T.V. box I am a boardwalk resident and was told it was $7.00 a month , is this correct if so please let me know where to pick up another box. Thanks

Diesel1 by Neighbour
  • 2436 Views
  • 2 replies
  • 0 kudos

Resolved! FX Canada channel

I’ve subscribed to the Blockbuster theme pack - so that I can access FX Canada. But when I find the show I want to watch it only gives me subscription options ... then tells me I’m already subscribed.Help please.!!

JC16 by Neighbour
  • 5802 Views
  • 1 replies
  • 0 kudos

Resolved! Sleep mode

Where the setting to adjust the sleep mode on the box? Seems to be set at four hours, but I want to change it.

Resolved! CNN NEWS

For the last little bit Telus has offered CNN News as a Free Preview Channel. We are in the middle of a worldwide pandemic and the top news stations should remain free while this is going on. Many of us cannot afford more Telus channel pkgs. Especial...

Heaven by Neighbour
  • 5702 Views
  • 2 replies
  • 0 kudos

Resolved! New 4K WiFi STB - Client Initialization error

I had TELUS send me a 4K wireless STB (VIP5602WT) to add to my home setup. Upon following the instructions, it comes up with the Client Initialization error and won't proceed. After working with TELUS support on this, they sent a tech. He was unable ...

KVos by Organizer
  • 12329 Views
  • 5 replies
  • 0 kudos

Resolved! IR receiver

VIP 5602 - whereisthenIR receiver?

draeca by Neighbour
  • 13681 Views
  • 6 replies
  • 1 kudos

Resolved! 4K HDR Channels

If I have the package that includes the HD channel (e.g. Nature and he Sports channels) do I have to pay extra for the 4K channel?

Minky by Ambassador
  • 2256 Views
  • 1 replies
  • 0 kudos

Resolved! I am having to change my PVR and was wondering if I could use a 4K PVR?

I am having to change my PVR and was wondering if I could upgrade to a 4K PVR when I don't have a 4K TV yet. We are planning on getting a 4K TV in the future and don't want to have to upgrade the PVR again and lose all my shows recorded. I realise th...

Resolved! Optik TV App

I have recently logged on to my Optik TV App and although I see my Recordings, I am unable to play them. Is there something I am doing wrong? I can got through the guide and see any channel i am subscribed to no problem. I also get this message about...

Resolved! Crave app and website not letting me login with TELUS account

Our crave app on our phones and the Crave website won’t let us login in any longer. It keeps saying our Optik TV username or password is incorrect but it’s not. I can login to optik TV with my username and password no problem, but not Crave while usi...

Eppic by Neighbour
  • 18410 Views
  • 2 replies
  • 1 kudos
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