User Profile
nivekr
Friendly Neighbour
Joined 6 years ago
User Widgets
Contributions
Re: [Megathread] TELUS Rewards
All reward Coupons are valid for 90 days. If a rep told you 30 days, I believe that only applies to replacement coupons a rep can give you and I believe the rep can set expiry for a replacement coupon. He/She should have set it to 90 days. I received replacement coupons and they were all 90 days.58KViews1like0CommentsRe: [Megathread] TELUS Rewards
1. I was told by the rep that all coupons are for 90 days only. So why did my previous coupons show a 120 day expire? no answer. my guess is as they developed the couponing system they have now decided that all future coupons expire in 90 days. 2. my missing coupons were reinstated for 90 days. I am not sure why they did not provide you the same courtesy. maybe i tend to be very demanding. 3. the software systems as i mentioned are all probably from different vendors. its possible that only the vendors can make software changes which would explain why these changes take so long to implement. 4. i will also told it takes 24-48 hours for your coupons to show up in the pvr menu from the time of selecting your reward. 5. absolutely make sure your coupons display on the pvr before using them or else you will be billed for the movie. 6. on my pvr it is still showing coupons that are marked “used” from june. i have noticed that eventually this history will disappear as you stated. 7. as for Telus keeping us updated on problems, my guess is negative news isnt good for marketing. I find this forum the best place for support as other customers post their problems and get more up to date information and support.58KViews1like3CommentsRe: [Megathread] TELUS Rewards
I have had this same problem two or three times. My coupons wouldnt show up under deals/coupons. After calling Telus they would reinstate the coupons with a new expiry date of 90 days. The service rep told me that couponing is in the order/ billing system and a data feed is sent to the pvr software. Clearly there is some sort of bug in the feed. I was also WARNED to ensure that the coupons show up on the pvr. if not you will be charged for the movie even though you have coupons. The whole couponing system is a mess. Coupons are supposedly valid only for 90 days. Yet i have received coupons which had a 120 day expiry. Bottom line is be careful and dont expect any fixes for a long time as the software vendors for the pvr vs ordering and billing are different systems which dont play very well together.58KViews0likes5Comments