[Megathread] TELUS Rewards

[A-B]

Looking for info about our TELUS Rewards program? You've come to the right thread. You'll find your answers here, but if you don't...feel free to ask your own question for our community to answer! From Winners and Uber gift cards, to brand new electronics, and other great items...you can earn points to redeem simply by being a valued TELUS customer! Let's check out some details on the program and how you can start earning!

How it Works

TELUS Rewards is a free program that enables eligible new and existing TELUS customers to earn points on their monthly bill and redeem them for amazing rewards. Earn 2% in points for every dollar spent on eligible Home Services, and an extra 2 points every month simply by linking your TELUS Post-paid Mobility account as long as its active! For example, if you spend $100 per month, you'll earn 2 points! There's also an Enrollment bonus just for starting up, and even a bonus on your anniversary! Get bonus points after each year of membership! Awesome!

If you have 2 or more of these products, you're eligible for our Rewards program:

- Home Phone

- Internet

- Optik TV

- Satellite TV

- Pik TV

- SmartHome Security

- A linked Post-paid TELUS Mobility account

How to Sign Up

It's easy! All you need to do is sign up via your My TELUS account. Visit our page HERE and simply click on the green 'Access your rewards' button to get started. If you don't have a My TELUS account, there's a link right below that button to get you registered. Then you can start earning!

FAQ

For answers to any other questions you may have, be sure to check out our handy FAQ page or reach out to our team at 1-888-811-2323 to speak with our team!

[nivekr]

I have had this same problem two or three times. My coupons wouldnt show up under deals/coupons. After calling Telus they would reinstate the coupons with a new expiry date of 90 days. 

The service rep told me that couponing is in the order/ billing system and a data feed is sent to the pvr software. Clearly there is some sort of bug in the feed.

I was also WARNED to ensure that the coupons show up on the pvr. if not you will be charged for the movie even though you have coupons.

The whole couponing system is a mess. Coupons are supposedly valid only for 90 days. Yet i have received coupons which had a 120 day expiry.

Bottom line is be careful and dont expect any fixes for a long time as the software vendors for the pvr vs ordering and billing are different systems which dont play very well together.

[starchoice]

Called in today. So apparently despite my coupons showing me that I had a 120 day expiry, it was, in fact, according to the rep, only 90 days because there is apparently no 120 day option for coupons. He kept referring to a "template" and some back-end issue as he has received other calls on the same issue. Despite TELUS knowing about issues, I'm not sure why it takes them so long to fix things, similar to the ongoing problems with the radio channels that will apparently take months to fix. Also, I am not sure why they don't contact customers about known problems or post on on their website. If your missing coupons were reinstated for 90 days, consider yourself lucky because mine were (supposedly) reinstated for only 30 days yet they will not show up on my system for at least 24 hours according to the rep. Also, once your coupons expire (legitimately or otherwise), the entire history is immediately erased from the system so there is no way to even see the history of your coupons used. 

[nivekr]

1. I was told by the rep that all coupons are for 90 days only. So why did my previous coupons show a 120 day expire? no answer. my guess is as they developed the couponing system they have now decided that all future coupons expire in 90 days.

2. my missing coupons were reinstated for 90 days. I am not sure why they did not provide you the same courtesy. maybe i tend to be very demanding.

3. the software systems as i mentioned are all probably from different vendors. its possible that only the vendors can make software changes which would explain why these changes take so long to implement.

4. i will also told it takes 24-48 hours for your coupons to show up in the pvr menu from the time of selecting your reward.

5. absolutely make sure your coupons display on the pvr before using them or else you will be billed for the movie.

6. on my pvr it is still showing coupons that are marked “used” from june. i have noticed that eventually this history will disappear as you stated.

7. as for Telus keeping us updated on problems, my guess is negative news isnt good for marketing. I find this forum the best place for support as other customers post their problems and get more up to date information and support.

[starchoice]

Most of this makes sense. A little worried about "I was told by the rep that all coupons are for 90 days only" when the rep emphasized that my coupons will only be good for 30 days. I was surprised that the whole history was erased within days of ordering but the system did say "Coupon Available" before I ordered. I always check my coupon credits before ordering. Hopefully, my missing credits will appear.

[starchoice]

Got my credits reinstated but missing one credit from my history. The TV is showing an expiry of 90 days but the reps say that they are only good for 30 days. This is maddening. Also, I must have watched a movie on the "last" day before they yanked my credits. I am hoping the system processed it before yanking the credits entirely, otherwise I'll end up being charged and will have to call yet again.

[nivekr]

All reward Coupons are valid for 90 days. If a rep told you 30 days, I believe that only applies to replacement coupons a rep can give you and I believe  the rep can set expiry for a replacement coupon. He/She should have set it to 90 days.

I received replacement coupons and they were all 90 days.

[gstanger]

I have enough points to redeem a gift card. I collected them for a very long time.
Why aren't there any of the gift cards available?
Nothing else useful.....

[gstanger]

when will the new gift cards be added?

[NFtoBC]

We are all customers here, and have no insight to Telus future plans. Simply check back to the rewards page regularly, and find what you want once it is posted!

[lavoratop]

Reward points

[polecat]

@lavoratop  Go to your account and you will see rewards section with amount and activity etc. Note payment to you account only once  a year, Telus  master card only use in telus stores.  Read all regulations. Polecat

[xray]

Log on to My TELUS and access the rewards from your home services account.

 

[Kscha]

Thank you. Unfortunately, that highlighted link only takes one to the rewards screen. Still unable to redeem my 75+ points towards bill credit. (🤷‍:female_sign:🤷🏻‍:male_sign:)

[xray]

The highlight was to show the section on the page. The link is actually on Go to your rewards accounts. Once there you can browse the available rewards. The one you are looking for is under the category TELUS Services.

[polecat]

@Kscha  If you go to the rewards page follow it -more rewards to more rewards it is the last page 50-25-10 $ account credits. Only allowed $50 once a year--------Telus mc only good at telus stores.

[Caroline75]

On Google it says that you can not use these rewards credit as bill payment. Telus has stopped doing it

march19/24.   They are discontinuing the rewards program July/24

[katden]

Telus has decided that my login information is now incorrect. This is ridiculous but it will not let me log into my account. Do they suddenly decide to change my password without telling me or what?

[xray]

Sometimes the login page glitches. Your password hasn't changed. You are logged in but it doesn't take you to the account page but shows an error instead. Try refreshing the error page (F5) or clicking on the My TELUS link again. Sometimes you need to close the browser and start again.

[katden]

Thanks very much for helping me to persevere. I decided to unmask my password and saw that it was indeed NOT my password. I have no idea where that came from but once I put in my real password, I could access my account again and have managed also to access Telus Rewards. I really appreciate your help.

[xray]

If you are using the browser's feature that saves your credentials for site you need to turn that off for Telus. The browser can get mixed up between your Neighbourhood credentials and your My Telus credentials. It's best to turn off that feature for any site that has sensitive information like financial or services. My rule is if it has your real address or any account number don't use the feature.

[katden]

Okay; actually the password wasn't any that I had but your point is good and I could easily turn that off and I will.