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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Resolved! Random charges

Anyone else get added random charge for Pik tv on their telus bill after this half broken update to the app? I got a fee for a change made and then a higher fee to cancel the change though I never made ANY changes!This update just keeps getting bette...

Voice Remote which works with Optik?

Wondering if there is any voice remote which will work with Optik? I know Bluesky uses an XR11, but don't know if this (or any other voice remote) will work with Optik. Of note, I do not (and as a cyber security guy, will not) use Alexa or Google Ass...

Resolved! PikTV app update broke the app

Ever since the app update TELUS pushed, the app on our Apple TV is pretty much useless. I’m greeted with an error message every time I open the app. The app freezes every time I navigate the grid view. Not all shows show up in OnDemand. TELUS needs t...

Resolved! Demand Shows

Hi I am unable to watch Better Call Saul Season 6 on demand. I am subscribed to AMC and should be able to rewatch or watch episodes after they have aired, but this has not been happening. To be more specific it is episodes 4 and over. Please help.

Moses1 by Neighbour
  • 4306 Views
  • 3 replies
  • 0 kudos

Resolved! Pik tv on tcl android tv

Can't install pik tv on new tcl android tvWhen to Google play search for Pik TvPik tv comes up in the auto fill search bar but when I select ok Pik tv isn't one of the App options

Resolved! Pik TV on demand on Apple tv not free

I just got an Apple tv, and when i try to view shows on demand from Pik tv, it says i need to buy each show. Even though the shows are included in my channel list, and on demand is included in my subscription. (This does not happen when I use the Pik...

Newbie1 by Neighbour
  • 3858 Views
  • 6 replies
  • 0 kudos

MeTV

I can see that you have already been asked this question numerous times but; Telus seems to be avoiding giving any form of an answer. When is Telus going to offer MeTV to there channel line up in Alberta. It is one of the better stations out there, a...

Buzzbee by Neighbour
  • 3425 Views
  • 2 replies
  • 0 kudos

Resolved! App update nvidia shield

Since the update the pause and play rewind button no longer work on the remote.Telus recommend the nvidia shield they should support it.

RoryH by Neighbour
  • 1985 Views
  • 1 replies
  • 0 kudos

WARNING - MLB Extra Innings rip off - borderline fraudulent

This baseball season I elected to pay a premium for Telus' MLB Extra Innings ($200 vs $130 for MLB.tv). To date I've been mostly satisfied with Optik TV, and thought the convenience of having it on the TV box would justify the extra $70. Instead this...

shane800 by Neighbour
  • 4040 Views
  • 3 replies
  • 1 kudos

Resolved! Pik TV error message

Pik TV is not working and giving me an error message 404-3055. Is anyone else experiencing this and have resolved the problem? My credentials are correct as I reset the password to make sure. I've deleted the app and re downloaded it. I've reset my p...

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