Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
question about existing equipment from vivint , my contract is finished with vivint ,so my equipment is paid off. If I will use telus secuirity monthly payment will be reduced ( becose I don't need pay for equipment? )
Can I run the security devices off my own wifi network or does it have to be run off the extended network that Telus installed? I am trying to simplify my devices and networks and would prefer to extend my own if needed for the doorbell or whatever.
At the moment of writing this I have to admit to being pretty upset. A few months ago, after a very crazy and distressing emergency move, when I was getting my Internet set up, a Telus Sales Agent happened to be doing door to door sales. He was able ...
Hi!I am from Sweden and never heard of telus before in my life. Just got an email requesting to validate that somone named Robert had put in my email to his account. In the email it said if this is not you contact support and when i try to contact su...
I have a very specific problem with EverSafe and I don't know how to get help. My email address uses the TLD .works e.g. [email protected] I've used that email for a long time. The TLD is a legitimate one: https://icannwiki.org/.works However th...
Just want to find out if Chamberlain MYQ-G0401 is compatible with the Telus Smart Home system.
The other day I received a letter from Telus with regards to upgrading my 3G hardware to a 4G/LTE equivalent panel (totally understandable as 3G is being phased out across the industry). I have a 3G Home Security panel which would need to be upgraded...
Why is it so hard to get a home security insurance certificate. I go online review the help. Go to the get certificate setting in home security. It tells me to call a number and post's hours. The hours are incorrect and there is no ability to talk to...
Ever since this past ice storm my alarm has been having a problem with communication signal. It seems it happens early in the morning. In the past Telus would reset and everything is fine. This problem used to occur once or twice a year. Since this p...
Had a door to door guy come across and said he was from Vancouver Telus. Didn't show credentials. Had a busted up iPad that he was using. Selling a full home security system and internet packages. He had a Telus golf shirt on. Seemed scammy as he did...
