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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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Door to Door Security Salesmen

I recently had 3 young men approach my home in Cowansville, Quebec attempting to sell me smart home security. They lurked in the yard before knocking on the door and were very pushy. I am not even sure if they are legitimate Telus employees as they h...

CVank by • Neighbour
  • 2128 Views
  • 2 replies
  • 0 kudos

Resolved! Is this number a Telus number?

Is the number +1 (888) 811-2323 really a Telus number because they called me then as soon as I answered they hung up.

Firmware Update Qolsys Panel

Has anyone had any success in getting Telus Technical Support to download a firmware update to their Qolsys Panel 2+ and Qolsys Remote Panels (secondary keyboard) remotely (ie, via internet)? (This is similar to getting updated OS updates in your pho...

Ontario1 by • Organizer
  • 2395 Views
  • 2 replies
  • 0 kudos

Power Failure Notifications

Previously, when a power outage occurred, we would receive an email (and phone) notification from Alarm.com on behalf of Telus-ADT Security. First, an email/notification flagging that there was an outage. Then shortly after, a notification that x% of...

Ontario1 by • Organizer
  • 1968 Views
  • 1 replies
  • 0 kudos

Resolved! At end of three years contract, why TELUS continues charge me

I had three years contract with TELUS security , the contract end of March 6 this year, I called TELUS and said clearly I don’t want new contract, and I did payment at feb.22 for final payment . The staff agreed . Today I got TELUS another bill ask m...

Mark1234 by • Neighbour
  • 2375 Views
  • 2 replies
  • 0 kudos

Adding a security camera system to my home

Ok so there has been a uptake in the number of car break-ins, porch thefts etc in our neighbourhood. I want to add a wired security camera system using my tv to view what was recorded. I do not wish to use "the cloud " as storage. I will use a NVR. I...

twoold by • Neighbour
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  • 1 replies
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Resolved! AlarmForce AlarmVoices EVS manual

Hello I have an AlarmVoices EVS unit I would like the manual that shows me how to use it.The unit has two RJ11 ports, I have no idea what they do. I am assuming a touch tone phone plugs into one of them? I need to know the procedure on how to reset i...

Promo call??

I recieved a promo call from telus this morning and was wanting to switch over so I went through the process. I was concerned about giving my information to the salesman so he hung up and called me from the telus help line which I appreciated, but no...

Resolved! Dodgy Door to Door Salesmen

Are there TELUS Salesmen going around the Fairview and Confederation area in Mississauga, Ontario?There are two dodgy men who have come twice within one hour, even though we said no the first time. They cover the camera as well which is even more uns...

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