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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by • TELUS Employee
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Resolved! SVR on Telus Security

Hello,Does anyone know if Telus will ever enable SVR usage for residential customers? I reached out to alarm.com and they said from their end they encourage the vendors to offer the full suite of options to customers, but Telus has decided not to all...

Reg16 by • Just Moved In
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  • 9 replies
  • 3 kudos

Panel Volume

The panel has lost sound. I have used the advanced settings sound and main home sound page to adjust the volume to the highest level. Is there a way to silence sound? How do I unsilence?

Greg3 by • Just Moved In
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  • 1 replies
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Resolved! IQ Panel OS Update

Hi, Any Idea, when IQ Panel of Home Security will get OS update, It was las updated in Sept 2019? Thanks !!

Smoke detector failures and restores

Any updates on the smoke detectors installed. Seems it is a daily occurrence of failures and restores. Doesn't leave a great deal of confidence in case of a fire. Fortunately, I do have a backup system in place. Hopefully, this is something that will...

KatBirk by • Just Moved In
  • 877 Views
  • 0 replies
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Which smart home security system should i choose?

Hello everyone,,So I want to be able to install window sensors, in that if someone tries to open the windows, it not only triggers a loud audible to scare away the intruder, but also send an alert to my phone to notify me. Then, simultaneously trigge...

Ravenclau by • Just Moved In
  • 1850 Views
  • 0 replies
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Resolved! Home security

why does my home security say samsung malfunction

Lindsay2 by • Just Moved In
  • 2302 Views
  • 1 replies
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Resolved! No Input on Cameras (w/ internet connection)

Hi Everyone, I recently replaced added a secondary router (Asus RT-AC86U) to cover the dead spots that the T3200M is missing in my home. Due to this addition, I now have three wifi signals (2 from the router and 1 from the Telus gateway). I reconnect...

Loomi by • Just Moved In
  • 3755 Views
  • 4 replies
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Resolved! Devises and Appliances

I am considering taking out the security package and I would like to find out how does the remote control of the devises and appliance work

Balack by • Just Moved In
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  • 2 replies
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Resolved! How do I turn off the sounds on the control panel?

I am tired of hearing the announcements every time I enter or leave the garage thru one of the person doors. How do I turn off sounds such as door opening and closing?

Alith by • Organizer
  • 14641 Views
  • 3 replies
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Resolved! Existing Wired Sensors, Control4 Integration and PoE

I have been trying since March to subscribe to the Telus Control + Video plan with DIY installation. Covid has been an impediment, but there are other hurdles within the Telus system.I have a Honeywell Ademco System with hard-wired sensors including ...

Kes by • Neighbour
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  • 4 replies
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