Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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How can I make a complaint regarding a Telus Truck driver?

Interesting how there is no Forum for complaints? Today I experienced some road "discontent" from a driver of a Telus Truck leaving south from Cold Lake, AB at about 7:40-7:45 am. 1st he was driving at a high rate of speed, approximately 80 in a 50 z...

Cari by Neighbour
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Telus taking over Vivint

I am EXTREMELY frustrated!!! I try to contact VIVINT and they tell me to contact Telus. I contact Telus and they tell me to contact VIVINT. I would NEVER recommend either company for home security!!! I just want to cancel my service but I can’t actua...

Lift Master Garage Door Opener

I just had Telus Security installed and when connecting the Lift Master garage door opener to the Telus hub, the technician used a MyQ device. In completing the setup, the technician did not install the MyQ door sensor to the garage door. So fast for...

Cookie71 by Neighbour
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Resolved! Aggressive door to door salespeople

I was just verbally harassed by a Telus door to door salesperson who would not take NO for an answer. Three times I had to explain that we weren’t interested, all the while trying to calm down my barking dog and get the situation under control, but t...

Changing an appointment

I am TRYING to change my appointment of Aug 1st but I can't log in by computer or get anyone on the phone. I have been a client for over 10+ years, do you STILL want me as one????

SirWT by Neighbour
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Resolved! How do I turn DOWN the alarm volume?

How can I turn the actual alarm volume down? The god-awful high-pitched screeching is so incredibly loud if it goes off accidentally, it absolutely terrifies my animals and children. I realize an alarm needs to be loud but not to the point of it bein...

No live feed from doorbell camera to web portal

I can get a live feed from the app but not via the web portal. I can, however, get the saved video clips there. Also, my landline (which is from Bell) hasn't worked since the Telus installation. Any idea why it would be disconnected?

Panel wiring

The wiring to the power adapter for our home security panel came undone during a reno. The technician who installed the system used the old security system wiring to hardwire the TELUS panel. There are 2 pins (one + and one -) and 4 wires: red, black...

j037 by Neighbour
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Resolved! Additional pendant for LivingWell Companion Home service

Hello,I am new to the LivingWell Companion home service. I just ordered this service for my father with fall detection pendant. Can I order an additional pendant for my mother in the same address? Or do I need to order a separate base station for the...

andrewho by Neighbour
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Cannot Connect Cameras After Internet Upgrade

We just got an upgraded internet via Cogeco. Reconnecting our cameras to the new router isn't working- I've factory reset the doorbell camera and it keeps failing to verify the connection.

JHopp45 by Neighbour
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  • 1 replies
  • 0 kudos