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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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  • 0 replies
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Lift Master Garage Door Opener

I just had Telus Security installed and when connecting the Lift Master garage door opener to the Telus hub, the technician used a MyQ device. In completing the setup, the technician did not install the MyQ door sensor to the garage door. So fast for...

Cookie71 by • Neighbour
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  • 1 replies
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Resolved! Aggressive door to door salespeople

I was just verbally harassed by a Telus door to door salesperson who would not take NO for an answer. Three times I had to explain that we weren’t interested, all the while trying to calm down my barking dog and get the situation under control, but t...

Changing an appointment

I am TRYING to change my appointment of Aug 1st but I can't log in by computer or get anyone on the phone. I have been a client for over 10+ years, do you STILL want me as one????

SirWT by • Neighbour
  • 1096 Views
  • 1 replies
  • 0 kudos

Resolved! How do I turn DOWN the alarm volume?

How can I turn the actual alarm volume down? The god-awful high-pitched screeching is so incredibly loud if it goes off accidentally, it absolutely terrifies my animals and children. I realize an alarm needs to be loud but not to the point of it bein...

No live feed from doorbell camera to web portal

I can get a live feed from the app but not via the web portal. I can, however, get the saved video clips there. Also, my landline (which is from Bell) hasn't worked since the Telus installation. Any idea why it would be disconnected?

Panel wiring

The wiring to the power adapter for our home security panel came undone during a reno. The technician who installed the system used the old security system wiring to hardwire the TELUS panel. There are 2 pins (one + and one -) and 4 wires: red, black...

j037 by • Neighbour
  • 2260 Views
  • 2 replies
  • 0 kudos

Resolved! Additional pendant for LivingWell Companion Home service

Hello,I am new to the LivingWell Companion home service. I just ordered this service for my father with fall detection pendant. Can I order an additional pendant for my mother in the same address? Or do I need to order a separate base station for the...

andrewho by • Neighbour
  • 3104 Views
  • 5 replies
  • 0 kudos

Cannot Connect Cameras After Internet Upgrade

We just got an upgraded internet via Cogeco. Reconnecting our cameras to the new router isn't working- I've factory reset the doorbell camera and it keeps failing to verify the connection.

JHopp45 by • Neighbour
  • 1637 Views
  • 1 replies
  • 0 kudos

Resolved! Fibre to the Home transition

Bell is my landline provider and has just changed the copper analogue line to Fibre to the home connection. The Modem is linked to my Demarcation terminal so the copper service line within the household still support the telephones. HOWEVER my ADT Fo...

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