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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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baby Monitor

I was robbed by a bandit. he simply disconnected the camera(very easy access,less than 2 mins to disable), and then reconnected after the theft. now 2 days ago my garden was vandalized in between the disgusting 3 min delay of videos. telus security i...

Resolved! Do you need WiFi for all SmartHome devices to work?

If I've got the control panel, and several sensors (door, motion, CO2, smoke, flood, glass), do I need WiFi to make them work? I understand I would likely need WiFi to be able to control/monitor the systems from my phone, but what if I am getting the...

jg3588 by Just Moved In
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Resolved! Door to door sales

We had a sales person come to our door to promote Telus home security. It was a package and deal we were actually interested in. My son suddenly became sick this week and I am unable to make the decision about the security system at this moment. I to...

Resolved! Disarm with Unlock

I just had Telus Home Security installed. The tech told me that there is a way to set the system to disarm when I unlock the smart door lock. I can't seem to find this in the settings? Is it actually possible to do that? If so, how?#SmartHome #SmartD...

Allan_M by Organizer
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T2000 Thermostat Auto schedule?

Is it possible to create a schedule for the T2000 thermostat in auto mode, with an upper and lower temperature range where it will trigger heat or cool outside of the range as applicable? I've had regular and other smart thermostats where I can set a...

sjones30 by Friendly Neighbour
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cancel SmartHome service and return the device

Hi, I signed a contract with SmartHome security (indoor camera) on May 1, and I have 30 days promotion which means I am free to use it. I called the TELUS representative to cancel my service on May 18. The next day I followed their instruction and re...

joeyyoung by Just Moved In
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Introducing: TELUS SmartWear Security

What is TELUS SmartWear Security? Disguised as charm necklaces, bracelets, and keychains, TELUS SmartWear Security is a discreet personal safety device, equipped with a hidden button that you simply double-click to instantly text your GPS location to...

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MelH by TELUS Team Member
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