Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Hi, I've had three occasions in the last few months when Telus has come to my home trying to sell us a security system. We've declined each time....why do they keep coming? Tonight they rang our doorbell after 8 pm - totally disrupting our family lif...
It seems I can get through to a human if I have a sales enquiry, but impossible to speak to anyone (human) to ask about getting spares for a security system component. The online "assistant" is a waste of screen space and time, simply provides links ...
In the Armed Stay mode, is there an entry delay (i.e. open door) or does it immediately trigger the alarm?If there is an entry delay, then I time to get to the panel and enter my code.
Would anyone in this forum be able to help me fixing the following issue: Since yesterday, switching my TELUS Home Security system to "ARM AWAY" consistently activates the countdown which would result in triggering the ear-killing alarm sound. To sto...
I thought my contract was over or just around the corner, but today I found out that it was extended for 3 years from 2023l. I am in a situation to cancel home security service, but I would like to ask if it is possible for this to have been extended...
is it normal to be mislead into signing up for a service that is supposed to be free, but once i receive the agreement it is going to cost me $20 a month extra. is this common for telus to do this?
I called Vivant and was transferred to Telus. Spoke to a rep and they couldn't solve problem. He said that I would receive a service ticket number in my Email. Still haven't received a ticket number. Can't check my system from my phone and I am still...
System was working fine, then my app blew up saying all my sensors were bypassed. Then the whole list of sensors is under issues - malfunctioned. Seems this happened to multiple people recently too. Very suspicious.
Hi,When I open a door or window, it takes about 4 min to show in my Mobile app (or website) when I close the door, it is instantly updated. When Lock a door lock or unlock a door lock it is instant. The issue is *ONLY* when a Door or Window is opened...
I am living a tremendous level of frustration as I am getting the worse customer service ever in my life ! Believe me ! Left on the phone for hours to get assistance, technicians not showing up after setting an appointment and much more all this this...
