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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Resolved! Continues watching / Recording of the Camera

Hi Guys,I had the Security Home installed yesterday, I like the cameras, (I am switching from Rogers)- With Rogers there was a way to continuously watch the cameras, with Telus when I click on Live, I see the camera, but it stops after 2-3 min and th...

Raul_7 by Neighbour
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Resolved! Previously installed motion sensor in condo.

There was is 1 motion sensor(I believe it is a motion sensor) in my apartment when my boyfriend bought his apartment. How do we know it is not enabled or has a possible hidden camera? I've had a feeling for awhile that we are being monitored. We had ...

SMRTRTHNU by Just Moved In
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Resolved! Smarthome Security App vs. Users Settings (Want to restrict ADC-T2000 Access)

Hello, I am a landlord, and sublet to two roommates. Much like in an office environment, there's been prior conflict with temperature settings on the thermostat. Since installing SmartHome's ADC-T2000 smart thermostat, I've used SmartHome to lock the...

BTO by Just Moved In
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Resolved! Rogers Smart home thinking of switching to Telus (Hardware question)

Hi guys, I am currently with Rogers Smart home (in BC) and thinking of switching to Telus. The sales person told me ALL my EXISTING H.W is compatible with Telus. Is there anyway I can verify this?My current setup:ALL Windows/Doors have WIRED sensors....

Raul_7 by Neighbour
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ADC-VDB105 SkyBell Slim Line Doorbell Camera and Cold Weather

Just a word about the Sky bell ADC-VDB105 Slim Line doorbell camera that Telus sells for $160.00 cad. The camera works OK but the sensitivity settings aren’t great as the lowest setting still picks up vehicles 60 feet away. But the real frustrating t...

Telus Smarthome catches trouble maker

Telus Smarthome security was featured on the news yesterday...

xl by CPU Alum
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Resolved! Using existing wired sensors

We're switching over to Telus for our home alarm, will their installers be able to use my existing wired door magnets and my existing motion sensors?Does Telus use any wired motion sensors when they install them or are theirs all wireless?

Fisherguy by Ambassador
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Resolved! Automatic disarm of system upon arrival

Is there a way to automatically disarm the system and unlock my door upon arrival home? My August lock unlocks automatically when I arrive home with my phone in my pocket.

NFtoBC by Community Power User
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Cellular / WiFi / Dry Loop Connection

Hi , My question is related to the connection between the keypad and your monitoring stations. Is the connection made with Cellular , WIFI, or is it done through Dry Loop? Thank you, Nate

natevputt by Just Moved In
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