Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
So I have Smart Automation Plus which was included as part of a whole Telus bundle package.I was looking to add another 1, possibly 2 outdoor cameras until I saw the price; $285 each!!!Why so expensive? It's only 1080p which is just passable as long ...
I had a Prices alarms account which was taken over by Telus and then registered in MyTelus. Telus replaced the system which was very old but monitoring was done by Telus through ADT and billing is accessible through a very unfriendly myadt.ca website...
I am in Calgary, we have Telus business security cameras installed, we also have one camera that is 7 months old has died and we need to add more cameras.I am unable to find a number in Alberta to call to replace the camera and also add more cameras....
There are 2 of these Telus Telephone Boxes sitting in our backyard over 20 years and we would it to be removed. Not sure they are still functional or not because there are wires going underground. I've attached picture of these 2 units. Please advise...
Just wondering if anyone else has received a txt from this number and if so, is it a scam number?
why is it impossible to do the following basic things?1. have a sd card camera where i can actually pull the sd card and go through the videos on a computer…you encrypt but why not just let consumer set a pass? and why try watching 24/7 video you mak...
I've been with Telus for a year now. For the first nine months, I did not have a stable internet connection. I had an incident at this point where I discovered the whole time I have been with Telus someone was trying to hack into my network and this ...
Hello all,For the last week or so, my Alarm.com app has been saying that there is a dual-path communication failure-broadband. When I go to the fix it option, it will scan to my WIFI but won't connect. I've tried both the auto and manual setup. My pa...
Interesting how there is no Forum for complaints? Today I experienced some road "discontent" from a driver of a Telus Truck leaving south from Cold Lake, AB at about 7:40-7:45 am. 1st he was driving at a high rate of speed, approximately 80 in a 50 z...
I am EXTREMELY frustrated!!! I try to contact VIVINT and they tell me to contact Telus. I contact Telus and they tell me to contact VIVINT. I would NEVER recommend either company for home security!!! I just want to cancel my service but I can’t actua...
