Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
why is it impossible to do the following basic things?1. have a sd card camera where i can actually pull the sd card and go through the videos on a computer…you encrypt but why not just let consumer set a pass? and why try watching 24/7 video you mak...
I've been with Telus for a year now. For the first nine months, I did not have a stable internet connection. I had an incident at this point where I discovered the whole time I have been with Telus someone was trying to hack into my network and this ...
Hello all,For the last week or so, my Alarm.com app has been saying that there is a dual-path communication failure-broadband. When I go to the fix it option, it will scan to my WIFI but won't connect. I've tried both the auto and manual setup. My pa...
Interesting how there is no Forum for complaints? Today I experienced some road "discontent" from a driver of a Telus Truck leaving south from Cold Lake, AB at about 7:40-7:45 am. 1st he was driving at a high rate of speed, approximately 80 in a 50 z...
I am EXTREMELY frustrated!!! I try to contact VIVINT and they tell me to contact Telus. I contact Telus and they tell me to contact VIVINT. I would NEVER recommend either company for home security!!! I just want to cancel my service but I can’t actua...
I just had Telus Security installed and when connecting the Lift Master garage door opener to the Telus hub, the technician used a MyQ device. In completing the setup, the technician did not install the MyQ door sensor to the garage door. So fast for...
I was just verbally harassed by a Telus door to door salesperson who would not take NO for an answer. Three times I had to explain that we weren’t interested, all the while trying to calm down my barking dog and get the situation under control, but t...
I am TRYING to change my appointment of Aug 1st but I can't log in by computer or get anyone on the phone. I have been a client for over 10+ years, do you STILL want me as one????
How can I turn the actual alarm volume down? The god-awful high-pitched screeching is so incredibly loud if it goes off accidentally, it absolutely terrifies my animals and children. I realize an alarm needs to be loud but not to the point of it bein...
I can get a live feed from the app but not via the web portal. I can, however, get the saved video clips there. Also, my landline (which is from Bell) hasn't worked since the Telus installation. Any idea why it would be disconnected?
