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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 1 kudos

Door to Door sales rep who attempted to threaten the residents

Who do I talk to regarding needing to provide more information regarding a TELUS door to door sales representative who just visited our residence? The details will be provided but overall the rep tried to intimidate our residents and was overall very...

komiinc by Just Moved In
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Resolved! Door to door salesman

There’s a Telus guy who goes around In our area in Lethbridge. He has an ID and wears a shirt with Telus logo on it. I’m interested with his offer but when I asked for a business card, he just gave his phone no. Does the promotion team guys don’t hav...

Hannah25 by Just Moved In
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Door sales people

I am currently at home recovering from oral surgery and I’ve had the same Two guys come to my door at 3:30, 5:00 and now 7:30, when people don’t answer the first time stop knocking, these guys have set my dogs off 3 times now while I’m trying to rest...

Garage - Security System Automation

Hello,I am looking for a way to create an event-triggered rule where if my garage door is opened then my security system is disarmed. I know the functionality is not there currently, but should be an easy addition on Telus' side. Is this going to be ...

Habeebie by Just Moved In
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Security door to door sales

I had 2 gentlemen come to my door today to sell security system even though I said no not interested he was very persistent and almost intimidating and made me feel uncomfortable that he would not accept no as an answer . I had to shut the door just ...

Teresa56 by Just Moved In
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ADT help

We have ADT, and my VISA expired, So I have a new card, and I need to set that card number up for direct payments for ADT's services. ADT mailed the bill, and on the back it says I can Pay on line at So I went there, and this is NOT ...

Ryan58 by Just Moved In
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Resolved! Door to Door sales

Hi there,Did you have someone canvasing the NE Calgary area today? We had someone come to our door wearing a Telus vest claiming to be a Telus employee and informing us of a "deal." He was asking what services we already had and you would think that ...

JCalgary by Just Moved In
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Schlage Encode Wifi Connection Issue

I have tried connecting 3 different Schlage Encodes to wifi, only on 2.4 g. Have tried everything to get it to connect and no luck. Schlage customer service said it must have something to do with my internet provider. Has anyone have any suggestions ...

Ryepatch by Just Moved In
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Door to Door North Burnaby

Hi! Do you currently have canvassers/sales reps going door to door in North Burnaby? I had two guys come to my door asking if my cellphone is with Telus and offered me a promo deal to sign up with Telus because of the recent Rogers network outage on ...

teematz by Just Moved In
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  • 0 kudos