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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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  • 0 replies
  • 1 kudos

Tricked by telemarketers

I was called by telemarketerThe told me there was a trial for a security cameraI told them I had a security system and didn't need itThey kept pushingI said I'd try it but it's a waste of time because I don't need itThey said I could cancel after tri...

ID theft

I have for a little over a year been terrorized by a young lady that grummaged through my apartment finding stocks. We wrote down all my personal information and even had the passwords to all my internet sign in .

Ccarlton by • Neighbour
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  • 1 replies
  • 0 kudos

Resolved! Security (ADT) Upgrades Required Due to 3G Going Away

I have received at least 2 registered letters and more than half a dozen calls on the need to upgrade my old ADT solution because cellular 3G is going away. I keep getting calls despite the following points I make that I am not interested:I have two ...

DS256 by • Friendly Neighbour
  • 5731 Views
  • 10 replies
  • 1 kudos

Home/Security Support

Since ADT has joined Telus i can never get in touch with any live person to talk to. This can't be a normal way to run a security system and having a monitoring station run by an automated system that can't even have a live person intervene. Contacti...

Garydp by • Neighbour
  • 1386 Views
  • 2 replies
  • 0 kudos

Installing cameras

We have some cheap Wyze Cams which I was thinking of replacing with Telus cameras. If I was to buy some compatible Alarm.com cams is setting them up similar to the Wyze Cams? Are they integrated at all to our current Telus alarm system? I know I can ...

Callback

Each time I request a callback, the calls are made but go straight to voicemail as if I blocked the number. If that is the case, I would like to unblock the number but need to know what number to unblock. Anybody experienced this? Does anyone know th...

lancelot by • Neighbour
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  • 1 replies
  • 0 kudos

Re: Poor service

I got a security service from Telus, and never received any notification or communication when the camera would arrive via Canada Post. There is no tracking number nor note from Canada Post for the attempts. Spoke to John from the Loyalty department ...

snorsnow by • Neighbour
  • 779 Views
  • 1 replies
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Resolved! Low temperature alarm & notification

I have an Alarm.com smart thermostat & an emergency low temperature sensor in my basement connected the Telus security system. However wondering if there's a way to set an alarm + notification to give an earlier low temperature warning (e.g a tempera...

CB55 by • Neighbour
  • 2203 Views
  • 1 replies
  • 0 kudos

Send a technician

So the saleman who sold me the security system promised that it wouldn’t get set off by a cat. But the police were called on my cats several times and I cancelled. Luckily the phone operator agreed to free me from the one year contract I signed due t...

Friendliest neighbours
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