FR
Help
Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Ask a question

SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 2372 Views
  • 0 replies
  • 1 kudos

Resolved! Qolsys IQ 4 Remote Panel (Wireless) Alarm Message?

I have tried to repeatedly turn off/reset a remote alarm indication (panel open type) on my internet login for my dismally installed TELUS wireless alarm system and still can't get any kind of response from TELUS, this wireless junk was TELUS's respo...

enb54 by • Coach
  • 2876 Views
  • 4 replies
  • 0 kudos

Plans Expiring and no communication

I have been a Telus customer since 2019. My monthly bill was $103 My plan expired and Telus raised the bill to $189 and did not think to inform me by email or by phone. I think that is some pretty shady customer service for a long time client. I am c...

Doorbell camera recordings

Hello. Recently signed up for the Telus home security and got the doorbell camera. Couple of questions. 1. Why is the recording only 30 seconds? 2. When I play back the recording, the first 15 seconds has no motion detection but yet it records. That ...

Hardwiring outdoor security camera

Hello!Today, I called in to about my Optic tv change and was given a promo for the security package and that included an outdoor sercurity camera. My question is can this camera be hardwired as we are in a new build which we had wiring put in for a s...

WinnieI by • Neighbour
  • 1440 Views
  • 1 replies
  • 0 kudos

How do you cancel home security when you move

I recently moved from a house to condo with 1 year left on my home security contract. Condo has its own security so I don't need it. I have tried to cancel many times but am counting to pay for a security system in a house I no longer own.

Resolved! Telus Home Security is very disappointing

The Telus Home Security system is very disappointing. The system is constantly missing significant movement near the house (family members or couriers returning/leaving) and not recording this. In order to increase what is being recorded we had to ma...

Resolved! Help - need help with door sensors.

I need help with my door sensors - please point me in the right direction! I am in the middle of renovations and I removed the sensors on my back and front doors so I could paint the doors. I tried to put them back on, but it set my house alarm off! ...

Resolved! how do you stop the beeping from the alarm

it says on panel low battery. I have turned off all the volume. The webpage says to call in. I have to leave the house and when I return it will be after customer service closes. My kids are going crazy like me with the beeping. Help please URGENTLY

No audio on 1 security camera

Hello, for the last 2.25 years we've had an issue where the audio from one of our indoor cameras doesn't work consistently, or at the moment at all.We've had Telus out three times to either replace the camera or work on it, and the latest tech hardwi...

Copyright © 2025 Khoros, LLC