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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 1 kudos

SmartHome Security Rogers to Telus

#SmartHome I'm currently a client with rogers smart home, I'm considering a switch however I have a few questions According to my current offer I7” Qolsys touchscreen Panel (cellular) no landline needed and built-in glass break sensor.2 Door Sensors1...

bigbucz by Neighbour
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Resolved! Telus Promotion Scam?

Hi Everyone, "Telus" has called me multiple times with a promotion for a Cell plan and new cell phone. I signed up thinking it was legit, but now not sure. They asked for my CC number and drivers license number but after thinking about it for a coupl...


Resolved! Telus door lock error message-not fully locking

Telus door lock with deadbolt and keypad - getting an error message that could not lock or unlock due to mechanical issue.Deadbolt locks but it doesn't think it's locked so it keeps beeping as if it's not locked as deadbolt not turning full way.

DSmith by Neighbour
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Resolved! Receiving Copyright Infringement Notices, no one downloaded those files

The past few months we have received 2 copyright infringement notices for filesharing. No one in the house has downloaded either of the video files mentioned, I'm sure of it. Both have been from Viacom.The first time this happened, I reset the wifi n...

Anonymous by Not applicable
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  • 0 kudos


Normal panel ask for PIN Code every time ARMED.Hey does you know Panel icons Scenes PIN Code is no Required? My Smart Home Security Panel Panel did not ask for PIN CODE every time I push my finger SCENES ICONS. Example:I ask friend please touch your ...

Resolved! Telus smart home, add 2nd mobile device...

Telus smart home with a video doorbell. Main smart home user account has an Android phone with the smart home app installed and push notifications working when someone presses the doorbell.I have a 2nd smart home user account set up on an iPhone, sma...

Time wrong time on new system

When the time changed, the time on my system did not so my security system is an hour ahead. How can I reset that since it's supposed to update automatically

Dpronk by Neighbour
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Resolved! IMEI number not accepted on Home Security Panel

I'm a new-to-Telus Smart Home security customer. I recently received my panel and sensors in the mail. Now, for the problem: I signed-in to the Smart Home app, chose "Self-Installation", and the app asked me for the IMEI number. I entered the IMEI nu...