Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Our control panel today reports that there is a cellular problem. Cell phones here are working fine. I tried calling the ADT/Telus service number, but I gave up after 5 minutes on hold.
Hi just a question, I have been offered by Rogers a cheaper plan (WI-FI & tv) but I have security camera, thermostat and garage door phone access. We are on the trial period of Rogers right now and I saw that the camera and garage door does not work ...
Hi, Signed up for home security in Sept 2023 from an agent. He gave me an interesting offer 1GB Internet, Home security( 5 door sensors, 2 motion sensors, 2 cameras, 2 door locks, 1 door bell, smart panel ) for $100/month + tax and $400 bill credits....
Hi, My front camera always says There was a problem connecting to Camera . Please try again. i called customer service once and they fixed it. But it keeps giving same error after few days. I am tired calling customer service always. No issues with b...
It’s been 7 business days and I haven’t received my smart home security camera yet. I just called on it and they said it would be another 5 days. Just wondering how long it was for anyone getting their camera and where you charged for time you didn’t...
A few minutes ago, I called Telus about a downed wire in front of my house next to the road outside of my property. I told them that I don’t know if it is a communications wire or a BC Hydro wire and asked if it was safe. I was told I should pull the...
Smart Arming doesn't seem to be working properly - system doesn't disarm as scheduled. In Telus SmartHome app, from home menu, select "Security System", then select "Smart Arming". Turn on "Goodnight" setting, "Arm Stay my system between xx PM and xx...
Last week I got an automated call from Telus Home Security telling me that there was a 'communication error' with my panel and asking me to call them. They called me a second time while I was listening to the first automated message and they also cal...
I called to get my cameras replaced (which the wires to my outdoor cameras were cut by accident during renos) and ended up being roped into new equipment ie. smoke detector, panel, glassbreak etc. My understanding was that new cameras were going to b...
I know you can set up a schedule for the cameras indoors to be armed, is it possible to arm them on demand? For example should i need to go out, I woudl like to arm the camera
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