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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Activate/Deactive Scene based on time

Is it possible in Smart Home Security, scences can be activate/deactivate based on time. Like I want Activate sleep every day at 10:00PM and activate Wakeup scene in the morning 7:00AM instead of activating manually everyday.

Resolved! harrasement (door to door sales)

had two men at our door trying to get us to convert from our service provider , ( phone , TV and internet) . Repeatedly told them we were not interested. The one guy was very pushy kept insisting telus could give us a better deal. Again told them we ...

husula48 by Just Moved In
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  • 2 kudos

Resolved! Outdoor V723 camera

Hello, I got a outdoor camera V723, cannot get it to connect to wifi, follow steps reboot camera, everytime when scaning for wifi network, not able to see my ssid, tried to input manually but unsuccessful. Able to see neighbors ssid but mine not show...

Madsjra-8 by Just Moved In
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Resolved! Telus sharing personal location data with PHAC

I'm personally concerned that Telus shared personal location data with the Public Health Agency of Canada. Although Telus states the data was anonymized, depending how much and how detailed the data was, it wouldn't be difficult for PHAC to identify ...

Rhoro by Just Moved In
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Resolved! Door to door sales

There are so many cars parked at my neighbour's house right now. They’re carrying Telus signs occasionally and have ID’s on them. Do your door to door sales men travel for sales? They tried knocking on my door but I ignored it.


Hi we recently got Telus install a scurvy system with a thermostat. We were able to change the temperature on the partition but on the thermostat it stills says the temp in Celsius even tho the partition has it in Fahrenheit. On both our phone apps i...

Resolved! No one comes for smarthome security re-install

I had booked appointment for re-install the smarthome service at my house for 2 times, but no one came and no one call me to let me know if he can come or not. It took around an hour to call them each time to book an appointment or re-schedule.

Resolved! Door Bell Camera Constantly Stops Working

I recently had a Telus door bell camera installed and service initiated. Since installation, it rarely works for longer than a day at a time. I constantly get e-mails about how connectivity has been lost and when I use the app it is almost never able...

jhazzard by Just Moved In
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Resolved! Wait times for service

Why does it take being on hold with TELUS for 75 minutes to answer and simple tech support question? I am think of leaving this company. ADT was so much better before TELUS purchased them and cut costs to the bone.

Resolved! Door to Door Sales

I had a guy representing "Telus" come to my door at 7:00 PM this evening, even though I have a "No Solicitors" sign in plain sight. When did Telus start doing door-to-door sales? If this is not your normal protocol, I need to know immediately. I will...

2Dognight by Just Moved In
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