Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
I just had this system insalled this week, and already am disappointed. The camera only seems to be triggered by half of the activity events that occur - what's the point of a security camera if it doesn't pick up everything it's programmed to? How d...
Also, boy do I have some complaints about the system. I came over from Vivint last year (because Telus acquired them.. yay.) and this system is a total down grade from what I had with Vivint. Just to list a few reasons why:1. Only recently they got s...
Hi,I need help I can no more de-arm my panel directly with my code I need to use the Telus MC appI call support about it and the only thing they do is reset it?
I have my tech appointment for install early tomorrow morning. Telus office customer service is closed for the weekend and my telus ap that I downloaded ready for install appointment says that it "cannot load my information". Can the tech help with t...
Received a home security quote from the below email id and he claims to be working for telus. Can someone confirm if mailto:telus@e.telus.com? The deal is quite tempting however when discussing the quote with another telus agent (.com email id), she ...
Signed up for TELUS Online Security a while back due to a promotion. Don't use it all and don't need it. I want to cancel my plan. Tried used the link they have to cancel their plan (https://www.telus.com/my-telus/online-security/cancel?intcmp=tcom_m...
How do I get out of a contract with Telus home security? I read there is a fee to cancel but ever since the day we had it installed we’ve had nothing but issues. Even if our wifi reset or any password change occurred we are charged $150 for a tech to...
Will my security cameras still work if i am no longer a telus customer
We have had TELUS for years, home security, tv and internet and recently switched over our mobile. We have had minor issues throughout the years, some fixed and some not. We have had issues with our security before.. RECENTLY we have needed multiple ...
Why will Telus not remove the old panel when the new system is installed? I now have a dead screen on my wall. Telus has declined all requests to remove it but I was not told when I ordered the new system that I would be stuck with the old panel. Its...
