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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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Door to door sales

On Wednesday at 12pm I noticed someone at the door but I was not home. The individual walked away but proceeded to come back again at 2pm, 5:15pm, 7:00pm and finally at 8:25pm. I never answered the door once but had alerted my in-laws as after 4 time...

BbB0307 by • Neighbour
  • 899 Views
  • 1 replies
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Resolved! Alarm Arm/Disarm schedule

When I first had the system installed a few months ago, I found an option to schedule my alarm to turn on at 10pm and turn off at 6am... I can no longer find that feature as I need to change the times, or even turn it off... I have to leave thr house...

What the heck

I have the control plus video package and my camera streams keep timing out, one of the cameras don't show time stamp, it's been nothing but trouble. I bought 3 SD cards for 24/7 recording that don't work. I had to get a tech out to look over my equi...

How can I remove my address from door to door sales

My dog barks like crazy and I have two kids, I’d rather not scream through the door that I’m not interested. Can I just remove us from this sales tactic? I will never buy a service at my door by an unannounced visitor. Personal nightmare.

AKnowles by • Neighbour
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  • 1 replies
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Resolved! No PhoneCall From Monitoring Station When Alarm Went Off

We just had our Telus alarm set off and received no phone call from the monitoring station. Not sure what we are paying for. This service seems suspicious on many levels; have has nothing but problems with billing, install, malfunctioning equipment a...

MJ2024 by • Neighbour
  • 1105 Views
  • 1 replies
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Resolved! Adding additonal outdoor cameras - Compatibility?

So I have been wanting to add an additional outdoor camera to my SmartHomeSecurity Plus plan without paying $285 (or monthly cost) that Telus charge for an additional outdoor camera. In the compatibility list (of products) for cameras, no other produ...

MrSL by • Leader
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  • 2 replies
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Tricked by telemarketers

I was called by telemarketerThe told me there was a trial for a security cameraI told them I had a security system and didn't need itThey kept pushingI said I'd try it but it's a waste of time because I don't need itThey said I could cancel after tri...

ID theft

I have for a little over a year been terrorized by a young lady that grummaged through my apartment finding stocks. We wrote down all my personal information and even had the passwords to all my internet sign in .

Ccarlton by • Neighbour
  • 841 Views
  • 1 replies
  • 0 kudos
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