Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Resolved! Cellular back up?

I understand that the security system runs on WiFi, but I asked the salesperson about cellular back up for outages, he said we would have to get a Rural Smart Hub, which is $75 a month. Is this right? It seems very strange that there is no backup sta...

mstcai by Neighbour
  • 2001 Views
  • 2 replies
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Resolved! Disable automated arming

I set up my Telus smart home app to arm my alarm at night and disable it in the morning when I was out of town, so someone could come feed my pets during the day and not have to worry about the alarm. Now that I’m back I can’t find where in the app t...

Cldoling by Neighbour
  • 10114 Views
  • 20 replies
  • 2 kudos

Contact

I have a contract with ADT. Telus bought them out but are not honouring the contract . I have had an ongoing issue with the smoke alarm as well as the cameras since I got the system. In June the smoke alarm failed once again. They were going to send ...

MoniD by Neighbour
  • 1751 Views
  • 2 replies
  • 1 kudos

TELUS Home Security Rep Call

How is a TELUS security agent supposed to announce him/herself when calling about an alarm situation? The call display shows only a number and doesn’t display as TELUS.

MDB69 by Neighbour
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Resolved! TELUS Home Security - Multiple Properties

Looking for guidance on being able to see two properties on my SmartHome app. The TELUS rep set it up, then had my wife and I redo passwords… buggered this up, along with my ability to see my mobility account!

MDB69 by Neighbour
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  • 1 replies
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Resolved! is this a scam - phone call offering iPhone and package for 60 /month

I received a phone call - from "Telus" offering iPhone 15s plus monthly unlimited package for 60/month total , no buy out at end of 2 years. I asked them to verify themselves so they sent me an email from Telus_mobility@salesperon.net they wanted any...

rossie51 by Neighbour
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  • 2 replies
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Harassment

I have home services through telus and I have no complaints about those services. All is good there.BUT….On the average I receive 3-4 calls a week from telus trying to secure my mobility business for the past 3-4 years. No matter how polite or rude I...

Jaysfan by Neighbour
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  • 1 replies
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Telus door lock

My wesiser door lock shows unlocked on my app when I lock remotely or via keypad but door is locked. Please help is frustrating Thanks

JacekK by Neighbour
  • 1497 Views
  • 1 replies
  • 0 kudos