Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
I'm unable to change panel volume. It's either silent or max volume, can't set anything in the middle. Also I noticed suddenly there's a "silent arming" icon on the green disarmed screen. How do I fix these? Thanks.
Hi, I recently got the SmartHome Secure + Video which I'm supposed to get a starter kit and a camera of my choice. However, because I had a DSC alarm already installed previously with wireless sensors, the installer simply reused my existing door sen...
(1) Received a text message from "5429" which purported to be from Telus offering 50% a home security bundle and inviting me to "Claim offer now https://msg.telus.com/6svl..." or call a a phone number, or to UNSUBSCRIBE go to https://msg.telus.com/xn...
I have I installed a surveillance system about 2 years ago. Since week one, had problems with cameras and setup. Countless of visits by different technicians in CCTV came and went. They tried but several were not able to resolve problems (continuous ...
Hi everyone, I purchased the home security system. Overall, it works great. We have only one year left on a 3-year contract. However, since we signed, Telus has hounded us with our mobile phones asking us to switch. The phone calls come out of the Ph...
This a scam/phishing or some other trick thing, in my email this AMRALPH, Congratulations!You’ve earned a free contest entry for a chance to win one of five $1,000 TELUS bill credits as a bonus for redeeming an ocean or tree restoration item. Plus, w...
Took advantage of the TELUS offer for free installation to upgrade our former ADT home security system. The promise was free replacement panel, sensors, motion detector etc. in exchange for a new contract. The first and subsequent invoices came in sh...
Recently, I keep seeing this message pop up from my iPad, I think it is scam, I closed it many times, is there anyone else get it? How can I get rid of this one?
I called and emailed to cancel my service at end of my term and was told system would be in test mode from time new ownership of home by New home owner for 3 weeks.This never happened and I’m getting calls when they set off the alarm.Please stop call...
