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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 1 kudos

Support and customer service non existent

Who do you call to make a complaint about service with this company ? I have tried all the numbers on their website. It is impossible to find anything online. Calling them is useless. Had our system updated and they showed up with half the products t...

BRod by Just Moved In
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Door to door

Hi. Two guys came to my house offering Telus Cell phone and ADT security promo. Mom said not interested. Then he came back in the afternoon saying he wants to talk to owner of the house. He was persistent so I came out and spoke to him. Forgot to ask...

Rakel by Just Moved In
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Resolved! Skybell Video doorbell recordings

How can I delete ALL recorded video clips at once. My skybell video doorbell camera recorded a lot of bugs and other small flying things. So far I can only delete them a few at a time.

No media found when inserting SD card for photo frame

Hello all please see the attached pics. I am unable to load my photos from either a DCIM or Photos folder created on my SD card when inserting into my Qolys security panel. I tried erasing the card on the panel and recopying with the same results. In...

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Issues with Telus home security

I have been with Telus Home security for several months and have triggered three accidental alarms now because of issues with sub panels. Several times now the sub panel has completely frozen, if you open the door the panel doesn't make a noise and y...

Krenny99 by Just Moved In
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Home Security Smart Smoke Sensor

Looking at the description of the Smart Smoke Sensors offered with your Smart Home products, it states that: "This wireless smoke sensor doesn’t replace your existing smoke sensor, but rather provides additional awareness allowing for remote notifica...

Mefisto by Just Moved In
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Resolved! How do I link my account

I have a phone that I can access to my security camera but I tried to use other device to access my security camera, it says to login in on the website and link your other phone but I can’t find anything to be able to link it any help ?

Fida by Just Moved In
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Resolved! trigger the alarm

Can I trigger or set off the alarm manually with a push of a button? Does #TelusSecurity have this?If I see an an intruder in my house and someone forgets to arm the system, I want to be able to trigger an alarm purposely and drive them away before t...

Resolved! Vivint Home Security

Telus recently bought Vivint/ADTI am currently with Vivint and contract nearing endAnyone made the switch and able to use existing equipment?I've paid alot of money for several pieces of equipmentSmoke/fire alarm, c02 detector, 5 door sensors, doorbe...