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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 0 replies
  • 1 kudos

Telus Smart Home Security billing etc

I was informed in October by our security system company which was local that they would be transferring our files and closing after the owner's retirement. Telus got the contract. I paid my annual fee with the company in September of 500. I just rec...

Telus security camera missing some video images on cell phone app

Hello Recently I accidentally notice that my cell phone app is missing some of the camera video images. For example, my newspaper carrier delivers newspaper every day to my mailbox at my entrance, and on certain days that specific video is missing. I...

Ramgupta by Organizer
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Ordering new system is overly difficult

I had ADT years ago but hated the service. Since I am a Telus costumer I decided to give it another try. I am so far not having high expectations. It took me over an hour and a half to order on the web site. First off It kept freezing on my phone so ...

Video on Security system panel does NOT display

My Telus home security system was installed in August 2022. However, the security panel does not display images from the camera. I have contacted tech support several times and have been promised it to be fixed in 2-3 weeks. Now it is over 4 months !...

Ramgupta by Organizer
  • 7 replies
  • 0 kudos

Door to door salesmen closed sale now unhelpful

Ken and Ali came by and spent two hours signing me up and scheduling stuff, now I’ve run into multiple issues and they refuse to answer the phone at all (Ali the manager), and Ken responds to texts only and can’t help me with anything.I forward phone...

Resolved! Buzzing doorbell

Since having the Telus doorbell camera installed, the transformer for the doorbell buzzez continually. I have changed transformers to no avail. Changed bell and still buzzing. Ideas for fix.

GrantC by Neighbour
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Resolved! Can’t re-install Doorbell camera

A few weeks ago we noticed our slimline doorbell camera was no longer recording motion. Tried a few things on the app, tried to reset it even and nothing worked. Next try was to delete the camera and reinstall- well now weeks later and we still can’t...

Slim Door bell camera stopped working

Started flashing orange out of nowhere - wifi was fine for all other devices. Did a power cycle on the doorbell and wifi reset on my network, no change.. still flashing. Removed the camera from my mobile app (which I guess removed it from my account?...

seb774 by Neighbour
  • 1 replies
  • 0 kudos

Resolved! door to door soliciting

Hi TELUS are you sending representatives door to door asking about whether my Neighbours and I need home security products? Seems weird just before the holidays - is this legit??I'm in Gibson's, BC

Heather5 by Neighbour
  • 3 replies
  • 0 kudos