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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 1 kudos

How do I get my OLD Vivint hardware and system back?

How do I get my old Vivint system back? The hardware and software was more advanced: 1st: Telus' camera does not have an camera eye that you can adjust using the panel, so unlike Vivnt's system, anyone with a house with steps up to a porch, has their...

CatCC by Just Moved In
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Resolved! scammers

I am attaching a list of calls made yesterday from 7;00 am to 10:00 am all from a so called Olive from Amazon. They all purport that someone has posted a purchase to my account and if I wish to cancel the charge press for one for more details. I didn...

m-caudle by Just Moved In
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billing questions

Who can I contact to discuss my home security first bill? The charges especially around taxes don't make much sense to me, and I am being charged installation fees even though I was told verbally that this would not be the case.

sms messages

been receiving SMS messages from 4799 While it doesn't request anything from me, I don't understand why I am getting it and if it is legit (I haven't asked for anything from Telus)

badboy by Just Moved In
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Home Security Faulty?

Hi Team,I used to install fibre optic and felt the connections were very insecure. 4, 6, 8 or 12 houses sometimes were connected either in a very accessible area in a small tub in the ground or on the lines over head (way more secure).I felt that any...

Resolved! Scam Information

I received a phone call from a Telus agent (Probably a contractor) offering me an iPhone 14 on my account at the same price (with phone payments included) as my current account which does not have any phone purchase costs included. As the discussion ...

Hanson by Just Moved In
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Resolved! When does Telus stop supporting 3G?

I received a letter from Telus Security today. It creates a call to action for me to upgrade my security system. Some quotes: "...the 3G network that is being retired across the telecommunication industry""You have not yet booked this important upgra...

timc995 by Organizer
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  • 1 kudos

SmartHome Security Rogers to Telus

#SmartHome I'm currently a client with rogers smart home, I'm considering a switch however I have a few questions According to my current offer I7” Qolsys touchscreen Panel (cellular) no landline needed and built-in glass break sensor.2 Door Sensors1...

bigbucz by Just Moved In
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  • 0 kudos

Resolved! Telus Promotion Scam?

Hi Everyone, "Telus" has called me multiple times with a promotion for a Cell plan and new cell phone. I signed up thinking it was legit, but now not sure. They asked for my CC number and drivers license number but after thinking about it for a coupl...