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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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Real people

Do telus security have real people working for them or is it all computerized robots recordings

Johngfw by • Neighbour
  • 888 Views
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Outdoor camera recording vehicles as people

My camera is set up to record my backdoor but instead it record mostly large trucks etc driving down main street. Rarely do it record myself or anyone else going into the backdoor,

Johngfw by • Neighbour
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Faulty Smoke Detector - Replacement Required - Telus won't send it to me?

Short version: smoke detector faulty > Telus won't send me new smoke detector until I sign up for new contract Hi, I am originally an ADT customer (now Telus since last night, I guess?) and my smoke alarm has been beeping and the yellow "fault" light...

GE2024 by • Neighbour
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Can VDB750 doorbell stream in landscape mode?

Can a VDB750 doorbell camera stream in other than portrait mode to an IQPanel 2 control panel? The doorbell portrait image only occupies 1/3 of the control panel screen, which makes it so small it is difficult to recognize a person, especially in nig...

Gyro by • Organizer
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  • 1 replies
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Door to door sales

On Wednesday at 12pm I noticed someone at the door but I was not home. The individual walked away but proceeded to come back again at 2pm, 5:15pm, 7:00pm and finally at 8:25pm. I never answered the door once but had alerted my in-laws as after 4 time...

BbB0307 by • Neighbour
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Resolved! Alarm Arm/Disarm schedule

When I first had the system installed a few months ago, I found an option to schedule my alarm to turn on at 10pm and turn off at 6am... I can no longer find that feature as I need to change the times, or even turn it off... I have to leave thr house...

What the heck

I have the control plus video package and my camera streams keep timing out, one of the cameras don't show time stamp, it's been nothing but trouble. I bought 3 SD cards for 24/7 recording that don't work. I had to get a tech out to look over my equi...

How can I remove my address from door to door sales

My dog barks like crazy and I have two kids, I’d rather not scream through the door that I’m not interested. Can I just remove us from this sales tactic? I will never buy a service at my door by an unannounced visitor. Personal nightmare.

AKnowles by • Neighbour
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Resolved! No PhoneCall From Monitoring Station When Alarm Went Off

We just had our Telus alarm set off and received no phone call from the monitoring station. Not sure what we are paying for. This service seems suspicious on many levels; have has nothing but problems with billing, install, malfunctioning equipment a...

MJ2024 by • Neighbour
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