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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 1424 Views
  • 0 replies
  • 1 kudos

EverSafe email validation error

I have a very specific problem with EverSafe and I don't know how to get help. My email address uses the TLD .works e.g. [email protected] I've used that email for a long time. The TLD is a legitimate one: https://icannwiki.org/.works However th...

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jamiepm2 by Organizer
  • 3906 Views
  • 7 replies
  • 0 kudos

Resolved! Chamberlain MYQ-G0401

Just want to find out if Chamberlain MYQ-G0401 is compatible with the Telus Smart Home system.

wyhpak by Neighbour
  • 2070 Views
  • 2 replies
  • 0 kudos

Migration to 4G/LTE network - a pretext to change Security monthly plans?

The other day I received a letter from Telus with regards to upgrading my 3G hardware to a 4G/LTE equivalent panel (totally understandable as 3G is being phased out across the industry). I have a 3G Home Security panel which would need to be upgraded...

SMT101 by Neighbour
  • 2515 Views
  • 3 replies
  • 0 kudos

Resolved! Home security insurance certificate

Why is it so hard to get a home security insurance certificate. I go online review the help. Go to the get certificate setting in home security. It tells me to call a number and post's hours. The hours are incorrect and there is no ability to talk to...

Resolved! Security alarm message “ communication error”

Ever since this past ice storm my alarm has been having a problem with communication signal. It seems it happens early in the morning. In the past Telus would reset and everything is fine. This problem used to occur once or twice a year. Since this p...

Resolved! Door to Door canvasing

Had a door to door guy come across and said he was from Vancouver Telus. Didn't show credentials. Had a busted up iPad that he was using. Selling a full home security system and internet packages. He had a Telus golf shirt on. Seemed scammy as he did...

BearLost by Neighbour
  • 2826 Views
  • 3 replies
  • 0 kudos

Resolved! Q2 alarm panel mater code

Hello. I was just wondering if there is a way to get the master code to reset my Q2 alarm panel back to factory specs. I wanted to install it to my existing Telus security system that I currently have. Thought I could use it in my garage. I brought t...

Robcar by Neighbour
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  • 4 replies
  • 0 kudos

Resolved! Smart Home App - Unexpected Error

Hi, Anyone having issues with their Smart Home App? As soon as I open it I get a message saying "An unexpected error occurred. Please try again." Can't get past this screen even when I reboot. When I login using my desktop it brings up a screen that ...

Ferrari by Neighbour
  • 5027 Views
  • 3 replies
  • 1 kudos

Resolved! living well companion fails again- l

Father tested a fall scenario as part of my effort to convince him to wear the Living Well wrist button. Dad - pushed button on wrist. The companion box said "calling for help" red light flashed on the box, green light on the wrist button. Then Light...

johncust by Neighbour
  • 1275 Views
  • 1 replies
  • 0 kudos

Resolved! Telus not actually monitoring anything...

When I was with ADT if the security system went off, there was a low battery, no cell signal, or whatever... I'd get a call from ADT telling me there was an issue. Once Telus got involved... we had an alarm go off sometime in Nov of last year... and ...