Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Resolved! SmartHome App Apple Watch

Upgraded to Series 9 Apple Watch. Telus SmartHome app works on the watch except when trying to access thermostat settings. When trying to access heat, schedule or fan settings the app crashes and returns to watch face. Have tried resetting Apple Watc...

SteveBH by Friendly Neighbour
  • 2653 Views
  • 4 replies
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Doorbell camera doesnt work at night

My telus doorbell camera records all day, but never at night, even when I know there had been activity in my front yard, directly in front of the camera. Any ideas? I have played with all the settings.

Stacky33 by Neighbour
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  • 2 replies
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Cancelled

I cancelled my camera and returned it over 5 months ago. I am still being charged. Called Telus 4 times and they always tell me it has been cancelled and they will email me my confirmation. Still getting bills. My advice for anyone wanting to sign up...

Nessa1 by Neighbour
  • 1224 Views
  • 1 replies
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Legit D2D?

Hello,Were there legit D2D representatives in the area of L9T8G2 today May 3rd around 5:30-6pm? I had 3 guys come to my door at 5:47. Another post said they only operate 9-5. I was eating dinner and when I said I was going back to it, they just kept ...

Resolved! Legit door to door

Hi,Today I was visited by a Telus door to door rep. He was wearing a Telus id. And was offering a deal on home security. I wanted to know if that salesman a legit or not.

Legitd2d by Neighbour
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  • 1 replies
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Resolved! Is this a reel Telus agent (844) 372-1809

Hi received a call from someone saying they are a Telus agent from (844) 372-1809 yesterday and they offered me a very competitive plan. I want to know if this is likely a Scam if this is indeed a Telus agent number.Thank you for your help!

GRAFFITI

How do I get the graffiti off of two Telus boxes in our neighbourhood? The city of Courtenay says that it is TELUS' responsibility and would contact them.... it's has been months and it is still not removed. These boxes are constantly hit - one time ...

sopholi by Neighbour
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  • 1 replies
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Resolved! Telus contact info

I have been getting conflicting messages when talking to Telus on the phone. How do I contact Telus via email so that I can have something in writing regarding my contract conditions?

clr80 by Neighbour
  • 4073 Views
  • 11 replies
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Resolved! Crappy company and horrible customer service

Unfortunately for me this crappy company with the most horrible customer service bought ADT. They call every phone number on my emergency call list, all there is is a message, no actual person and they call the cops after I called them and told them ...

Carre by Neighbour
  • 2252 Views
  • 2 replies
  • 0 kudos