Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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cancel SmartHome service and return the device

Hi, I signed a contract with SmartHome security (indoor camera) on May 1, and I have 30 days promotion which means I am free to use it. I called the TELUS representative to cancel my service on May 18. The next day I followed their instruction and re...

joeyyoung by Just Moved In
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Introducing: TELUS SmartWear Security

What is TELUS SmartWear Security? Disguised as charm necklaces, bracelets, and keychains, TELUS SmartWear Security is a discreet personal safety device, equipped with a hidden button that you simply double-click to instantly text your GPS location to...

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MelH by TELUS Employee
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How to stop Telus phone and door to door Harrasment?

Telus bought ADT and our problems started. Keep getting calls to tell me that Telus bought ADT and what a great phone offers they have. Every time requested them to remove my number as I am not changing my cell provider. Every time they promise and s...

A3DView by Just Moved In
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Resolved! Alexa Unlinking and "There was a problem"

Hi there, i'm new to the forums. I have an Echo Show 8 and I've followed the instructions on downloading the Alexa app and linking the 'Telus Smart Home' skill. It finds all my devices except the skybell doorbell cam. However it immediately says "the...

Door to door salesmen

What hours do they work? Why are they ignoring my no soliciting sign, that's posted on the door he knocked on before ringing the doorbell? It's after 8 and I have a sleeping baby and toddler. I would have a hard time choosing telus to provide me with...

Telus Home Assistant keeps unlinking from Alexa app

I use the Telus Home Assistant skill in my Alexa app to run routines which include my SHS panel. I have had the accounts connected for over 5 months, and a particular routine going for several months. For the past couple weeks, the accounts keep unli...

sjones30 by Friendly Neighbour
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Norton LifeLock # of SINs

Hi there, there's no clear info on the following: in the Internet Security packages that include LifeLock, how many SINs are covered for stuff like identity theft, credit monitoring, etc?

verd02 by Friendly Neighbour
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Resolved! SmartHome Thermostat settings issue

So we just had this whole smartHome security system set up. I have an issue with setting the temps for ranges through the day. I want to set 4 ranges, 5:30am to 9am, 9am to 4pm, 4pm to 10:30pm, and 10:30pm to 5:30 am. The system will not let me do th...

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DucNCover by Friendly Neighbour
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Resolved! Too many chimes (Motion sensors chime when alarm is not activated)

On the telus (Neo keypad) system, how do I silence motion sensors when the system is not armed? my house sounds like a convenience store with the constant chimes every time anyone walks by a sensor. When the system is not armed, we need the doors to ...

Buckbuck by Just Moved In
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  • 3 replies
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