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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 2120 Views
  • 0 replies
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Contact

I have a contract with ADT. Telus bought them out but are not honouring the contract . I have had an ongoing issue with the smoke alarm as well as the cameras since I got the system. In June the smoke alarm failed once again. They were going to send ...

MoniD by • Neighbour
  • 1677 Views
  • 2 replies
  • 1 kudos

TELUS Home Security Rep Call

How is a TELUS security agent supposed to announce him/herself when calling about an alarm situation? The call display shows only a number and doesn’t display as TELUS.

MDB69 by • Neighbour
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  • 1 replies
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Resolved! TELUS Home Security - Multiple Properties

Looking for guidance on being able to see two properties on my SmartHome app. The TELUS rep set it up, then had my wife and I redo passwords… buggered this up, along with my ability to see my mobility account!

MDB69 by • Neighbour
  • 1274 Views
  • 1 replies
  • 0 kudos

Harassment

I have home services through telus and I have no complaints about those services. All is good there.BUT….On the average I receive 3-4 calls a week from telus trying to secure my mobility business for the past 3-4 years. No matter how polite or rude I...

Jaysfan by • Neighbour
  • 1086 Views
  • 1 replies
  • 0 kudos

Telus door lock

My wesiser door lock shows unlocked on my app when I lock remotely or via keypad but door is locked. Please help is frustrating Thanks

JacekK by • Neighbour
  • 1445 Views
  • 1 replies
  • 0 kudos

Resolved! Qolsys IQ 4 Remote Panel (Wireless) Alarm Message?

I have tried to repeatedly turn off/reset a remote alarm indication (panel open type) on my internet login for my dismally installed TELUS wireless alarm system and still can't get any kind of response from TELUS, this wireless junk was TELUS's respo...

enb54 by • Coach
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  • 4 replies
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Plans Expiring and no communication

I have been a Telus customer since 2019. My monthly bill was $103 My plan expired and Telus raised the bill to $189 and did not think to inform me by email or by phone. I think that is some pretty shady customer service for a long time client. I am c...

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