Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 0 replies
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Resolved! Telus contact info

I have been getting conflicting messages when talking to Telus on the phone. How do I contact Telus via email so that I can have something in writing regarding my contract conditions?

clr80 by Neighbour
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  • 10 replies
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Resolved! Crappy company and horrible customer service

Unfortunately for me this crappy company with the most horrible customer service bought ADT. They call every phone number on my emergency call list, all there is is a message, no actual person and they call the cops after I called them and told them ...

Carre by Neighbour
  • 2162 Views
  • 2 replies
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Resolved! Doorbell camera

This is long overdue, as I've had the doorbell camera for almost 2 years now (felt almost bullied into it when we last negotiated service rates). Anyway, the doorbell camera is very inconsistent in what it records. When we first got it we had multipl...

bwillway by Neighbour
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  • 1 replies
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Why would Telus send a insecure link

Why would Telus send a insecure link in a message, since as far as most people would expect Telus is suppose to secure their on-line presence. The quotes message is below. You with notice that the http:// is not https:// "Hi, it's TELUS. During a rou...

Home Security But No Wifi

Due to a death in the family, I am babysitting a vacant condo with a Telus Smart Home system for probably 2-4 months. Apparently, the system assumes it will have wifi to connect to Telus' monitoring. But we have shut off wifi since the home is vacant...

KenOhrn by Neighbour
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  • 2 replies
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Smart Home Security

Hi everyone,I am new to Canada, originally from Germany. I was about to install the Smart Home Security App to set up my camera, however, my phone is saying that the app does not exist in my country (Germany). My iPhone is from Germany. I can’t chang...

Lulu90 by Neighbour
  • 1599 Views
  • 4 replies
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Resolved! This company is a scam

Do not trust this company with the word “free”. I was tricked into accepting this offer with a Koodo promo that was supposed to be “free”. I guess nothing in this world is free, silly me. Now I owe $160 for a Telus account that I didn’t even know I h...

Jennakb by Neighbour
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  • 1 replies
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Resolved! Outdoor Camera not triggering at all events of activity.

I just had this system insalled this week, and already am disappointed. The camera only seems to be triggered by half of the activity events that occur - what's the point of a security camera if it doesn't pick up everything it's programmed to? How d...

2065AG by Neighbour
  • 13457 Views
  • 17 replies
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Resolved! Is there a way to get support from a human without calling?

Also, boy do I have some complaints about the system. I came over from Vivint last year (because Telus acquired them.. yay.) and this system is a total down grade from what I had with Vivint. Just to list a few reasons why:1. Only recently they got s...

ETx13 by Neighbour
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  • 2 replies
  • 0 kudos