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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 2445 Views
  • 0 replies
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Thermostat not working have to wait for new one

Taken two days to speak with someone to troubleshoot and it’s -20 right now. Told it’s replacement is being mailed out - shall have it by Monday - not quite what I expected for services

OhNo by • Neighbour
  • 1902 Views
  • 2 replies
  • 0 kudos

Resolved! Silent Arming Icon on base display

Came home from vacation disarmed my security, it also did a update and then all of a sudden there's a 'mute' icon that says 'Silent arming' floating on top of the green disarmed icon. I've never seen this before.

Resolved! Is 1-855-844-8435 a valid Telus #

I received call from this number saying my security is not connected and to quote a reference number to 1-855-844-8435. I am finding mix answers online, some say it is a scam to have access to security system to break into your house and others say i...

Resolved! move device from partition 1 to partition 2

Hello! How do I move a device from partition 1 to partition 2? My house is partition 1 and my detached garage is partition 2. My garage motion sensor is assigned to partition 2 but the garage side door sensor is attached to partition 1. How do I reas...

NeilH1 by • Neighbour
  • 1447 Views
  • 1 replies
  • 0 kudos

contactor

Hi Dear, How i can get TELUS potel to provide calling center service from Pakistan Thanks

nomee1 by • Neighbour
  • 796 Views
  • 1 replies
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Resolved! Animal Detection

Greetings Telus Community. We have an issue with dog owners not picking up their dog's feces. The issue with the TELUS Smart Home Security is the animal detection feature is not accurate and is in need of improvement. I was wondering if other members...

FatTony by • Neighbour
  • 1823 Views
  • 1 replies
  • 0 kudos

Migrate from alarm.com

Hi there - I am with alarm.com. I have been caught in password hell cycling between being asked to change my password on the telus site, I change the password and then it does not recognize the password. Is this a system issue or something i can fix....

bcandme by • Neighbour
  • 1434 Views
  • 2 replies
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Resolved! Got Call from Telus (866) 558-2273

Hi, Got a call from this number (866) 558-2273 about the promotion for my company's employee that I asked in the email not more than a week ago. Asked a lot of questions like my DOB, driver license expire date, and wanted to check my credit score. I ...

cpxu by • Neighbour
  • 10969 Views
  • 2 replies
  • 0 kudos

Security System Solicitors

Hi, I've had three occasions in the last few months when Telus has come to my home trying to sell us a security system. We've declined each time....why do they keep coming? Tonight they rang our doorbell after 8 pm - totally disrupting our family lif...

J2 by • Neighbour
  • 882 Views
  • 1 replies
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Actual Telus support?

It seems I can get through to a human if I have a sales enquiry, but impossible to speak to anyone (human) to ask about getting spares for a security system component. The online "assistant" is a waste of screen space and time, simply provides links ...

mhutch by • Neighbour
  • 1502 Views
  • 3 replies
  • 0 kudos
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