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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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  • 0 replies
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Time wrong time on new system

When the time changed, the time on my system did not so my security system is an hour ahead. How can I reset that since it's supposed to update automatically

Dpronk by • Just Moved In
  • 1397 Views
  • 1 replies
  • 0 kudos

IMEI number not accepted on Home Security Panel

I'm a new-to-Telus Smart Home security customer. I recently received my panel and sensors in the mail. Now, for the problem: I signed-in to the Smart Home app, chose "Self-Installation", and the app asked me for the IMEI number. I entered the IMEI nu...

Liftmaster 84501 - not detected by security pannel.

Been trying to get my Liftmaster 84501 working with the Telus alarm app with no success.This model has both the MyQ bluetooth and WIFI onboard, and looking on ADT's website it shows that there are no additional devices needed for it to be compatible ...

Foonus by • Ambassador
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  • 2 replies
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External siren

Does Telus really still not have an external siren for their alarm systems?Not much good having the only siren on the panel that can't even be heard outside IMO. Would be nice if at least the neighbors could hear it going off.(We have soffit plugs un...

Alarm went off and I received no phone call

I was at work and looked at my phone noticing I received an email 2hrs ago that my alarm went off.I quickly checked my cameras and saw everything was fine. (false alarm from the motion)I'm very upset I didn't receive a call about the alarm from the r...

Teejay348 by • Just Moved In
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  • 1 replies
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Resolved! Results Satsfaction Guidelines

Hello All I am new to Telus and have been unable to locate Results Satisfaction guidelines. The link is not working. I have contacted support. In the meanwhile, can someone email the guidelines to me or provide another way to access this information

carol1111 by • Just Moved In
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  • 1 replies
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Backyard Camera doesn’t always record

We’ve had our security system for a little over a month and it hasn’t worked properly since day one! Our backyard camera records maybe 65% of the time. We have done the trouble shooting ourselves, called into Telus and did the troubleshooting with a ...

Why do I have to fix everything I pay for?

Competition stimulates innovation. Unfortunately for Telus all their innovation is centred on making the customer do all the work technicians did in the past. I assume this move helps increase profits. But some people are ill equipped to fix their ow...

Laurie3 by • Just Moved In
  • 663 Views
  • 0 replies
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SkyBell remote doorbell

Our video SkyBell isn't loud enough to hear in the basement ( with the TV on) or in the back of our house.The volume is set at Maximum on our panel. Is there a remote device available compatible with Smart Home Telus securiry? I really don't want to ...

Shirley4 by • Just Moved In
  • 1476 Views
  • 2 replies
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Resolved! Refund

I received a text msg supposedly from Telus saying our latest check resulted that you;ve been overcharged on past telus bills. to obtain a reimbursment, please reply RefundIt then takes me to A "telus" log in page and lists financial institutions I c...

Steed by • Just Moved In
  • 1656 Views
  • 1 replies
  • 0 kudos
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