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ChristopherELM
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Joined 2 years ago
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Re: Home security contract
I would have preferred to interact in writing e.g. by e-mail or chat to explain the problem. Phone is a stressful way of communication for neurodivergent people when the technical support operates from a place with background noise and/or speaks too fast with a strong accent.2.5KViews0likes0CommentsSwitching to ARM AWAY when leaving home triggers alarm count-down
Would anyone in this forum be able to help me fixing the following issue: Since yesterday, switching my TELUS Home Security system to "ARM AWAY" consistently activates the countdown which would result in triggering the ear-killing alarm sound. To stop-it, I have to switch the system back to "DISARMED" or "ARM STAY", either from my mobile phone or, returning inside to do it using the control panel. As a result of this malfunction, I can no longer use the ARM AWAY mode and have to place the system on ARM STAY when leaving my home. I intended to reach TELUS technical support by e-mail which seems intentionally impossible.Solved2.4KViews0likes3Comments