Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
We have 3 TV's 2 with VIP5602W boxes and one with a VIP5662W ... One of the TV's with the VIP5602w boxes has an issue playing back recorded content, it Stutters / Stalls... watching live TV is not an issue............. I have rebooted it many times w...
I have Telus internet, Optik TV and home phone.When I am watching TV, there is an intermittent strange sound occurring among the boxes. It seems to occur when the PVR is recording, and sounds like a system reset accompanied by a high pitched squeak. ...
Where is episode 9 season 5 for better call Saul? Should have been available on Tues
I detest that new startup menu system that gets in the way every time I turn my TV on. Is there a way to turn it off?
I'm thinking on switching to Telus and i'm trying to shop online. The theme packs on the online store both on a desktop and mobile don't seem to be loading them all. Does anyone know where to find a current list? Or more specifically what pack the Hi...
Can you use the bluetooth feature on vip5662w to use bluetooth headphones. And are headphone and tv sound both available with their own volume control. Polecat
Today I installed Mac OS Upgrade to Version 10.15.4 (19E266). After installing I am not able to access Optik TV from Safari. I am not able to get to the url at all ... watchoptik.telus.com/#yourtv I get error message LP1008 when trying to access that...
Is anyone else experiencing difficulty changing theme packs? I have tried through the app and the website (via various browsers) and nothing works. I'll click "Remove" and the page seems to register the click, but...nothing happens. Likewise, if I cl...
Hello, I just made the switched from Shaw Blue Curve to TELUS Optik TV and internet, I’m having issues paring my sound bars to the remote (Samsung, Vizio and Polk zero issues with the Shaw remote) I have tried all of the codes on the Remote pairing p...
Two scenrios: 1. Set up recording of one hour show. Started playback a couple of days later, show went halfway through, screen turned black. Still said there was 25 minutes of show remaining in the timer at the bottom of the screen. Was able to watch...
