02-29-2020 02:37 PM
Two scenrios:
1. Set up recording of one hour show. Started playback a couple of days later, show went halfway through, screen turned black. Still said there was 25 minutes of show remaining in the timer at the bottom of the screen. Was able to watch the end of the show by starting at a point before screen went black and not using FF to bypass commercials. If we used FF, screen went black, returned us to black screen at halfway mark.
2. Set up recording of one hour show. Started playback next day, screen starts out black, clicks forward for 5 seconds, then stops. Can't get it to restart.
We have had half a dozen occurrences of this. Starting a PVR'd show is becoming a bit of a crap shot - will we be able to watch the whole show or not? Most annoying when it's the climax of a series that can't be downloaded from the internet! We're watching basic TV, don't have anything beyond that connected. Have tried new batteries in remote, checking cables, etc. Have two TVs and two boxes, playback is the same on both. Have fibreoptic line. Other programs record OK, even those done at same time. Has been happening over the past 6 weeks.
Any suggestions would be appreciated.
Ev
Solved! Go to Solution.
02-29-2020 04:09 PM
Possibly you just need to reboot your modem and PVR?
https://www.telus.com/en/bc/support/article/how-to-reboot-your-optik-system
02-29-2020 04:09 PM
Possibly you just need to reboot your modem and PVR?
https://www.telus.com/en/bc/support/article/how-to-reboot-your-optik-system
02-29-2020 08:10 PM
03-02-2020 05:18 PM
Any issues watching live programming? Wondering if the problem is with the feed during recording or with playing the recorded program. If the issue behaves differently depending on your usage of FF/RW/skip/replay then I suspect a hardware/drive issue on the PVR.
03-03-2020 02:31 PM
03-03-2020 03:17 PM
I had similar issues previously and TELUS ended up replacing my PVR.
03-07-2020 12:26 PM
Hi all
Thanks for your suggestions but we ran out of options at our end, as did the on-line tech at Telus, and they sent a tech out yesterday who replaced our box. So far, so good.
Ev