Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Resolved! Recording

I signed on to Telus in September and the recording feature has never worked. I get the error "you are not subscribed" eventhough there is a charge on my monthly bill for $10 for cloud recording! I have called and spoke to customer service 7 times (n...

scsnow by Friendly Neighbour
  • 4 replies
  • 0 kudos

Resolved! Alexa Link to Optik Google TV Box

A new TELUS customer here with PureFiber and Optik TV installed late last week. The Optik TV box is a Google TV operating system. In Alexa, I can add the TELUS Home Assistant Skill but it will not find or link the Optik TV box. In the instructions at...

Rob-YVR by Just Moved In
  • 2 replies
  • 0 kudos

Returning Optik TV

I signed up for a home internet package that came with the optik tv but decided to cancel that plan and go with a cheaper one instead. I was supposed to receive an email from Telus customer support with the mailing address for this optik tv box I hav...

Kyler by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Telus TV-21T Quality of HD channels

Hey guys,Since Optik-Kate and others are giving timelines on when things are being updated. Just wondering if there is a timeline on fixing the poor bitrate of regular hd channels? Watching sports on the box is unbearable. Quality is way worse than t...

Missing on demand content

We were just about done watching Fboy island on demand (city TV) and now it’s only showing episodes one and two. So dissapointing as we only had episode 10 left to watch. Are we out of luck??

Pitcher23 by Just Moved In
  • 6 replies
  • 0 kudos

Managing Optik TV online

I have been trying for almost a week to manage my Optik TV online with no luck, and it looks like this has been happening with people for some time now from what I see from this forum? I can't change or update my package, I cant even see what theme p...

BZoob by Just Moved In
  • 2 replies
  • 1 kudos

Interest issue

Anyone else having internet issues? The whole day the internet hasn’t been working even though wifi-6 shows a green light and all my devices are “connected” but it doesn’t actually work. I’ve tried to restart it a couple times but still nothing. Some...

Doi by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! TCL 65S533-CA suddenly stopped working with Optik remote

We have the above model TV that has been synced with the Optik remote since 2021. Suddenly about October, it stopped working, i.e. remote could no longer control the TV. Replaced the Slimline2 remote, and the PVR, on Telus support recommendation, spo...

Fredp by Organizer
  • 9 replies
  • 0 kudos