Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
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Al Jazeera English HD ch 825 feed quality

This is a question about Al Jazeera English HD on channel 825 (please hold any political commentary about AJE or their owners, this isn't about that). It seems like the broadcast quality of their HD feed on Telus has gone downhill. It's much more cho...

Egranado by Just Moved In
  • 181 Views
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“Best of on demand” TV package and Netflix Standard

Does anyone know what is included in the “Best of on demand” TV package? I can’t find an actual list of what I get within this package. When I signed up they roped me into getting a TV package along with my Internet by offering me this “loyalty” bund...

Jenn604 by Just Moved In
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sync new telus box with panasonic tv/

I cannot get telus remote to turn on or turn off tv. Also no volume control. The guide is too big and cannot see the whole guide on screen. I have tried all telus suggestions and no luck. It seems the remote cannot pair up with tv when using search m...

Missing episodes of love island

Hi there! I was watching season 4 of love island on Telus on demand and found that it only goes only up to episode 22 , it’s missing episode 23-31 are these going to be uploaded?

Optik 4K n one TV only

Hello,Contrary to the Telus description below, (#2) I only have 4K channels available on one TV. The only TV that gets 4K channels is the one connected to the PVR box. The message on screen is that the station is only available on 4K boxes. Does this...

KevinL by Neighbour
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How can I watch 4K channels on more than one TV

Hello. I have all of the following requirements for 4K TV but can only get 4K on one of my TV's. It is the TV connected to the main PVR box that can only watch 4K channels. The notes from Telus below (#2) seem to indicate that my other TV's should ha...

KevinL by Neighbour
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  • 3 replies
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Need access recent deleted recordings option

Shaw Cable had a spot called “Recently Deleted” in the PVR Recordings where you could retrieve something accidentally deleted. I know you get a ‘warning question’ before deleting but that doesn’t help when your kid or spouse deletes something they ‘t...

MelittaB by Just Moved In
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  • 1 replies
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Frozen screen

Screen is stuck on Your Optik TV digital box is initializing. Tried unplugging, rebooting and nothing working

Hodge by Just Moved In
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  • 1 replies
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Telus TV+

Hi I am a Telus subscriber since the upgrade from OptikTV to TelusTV+, I tried to "Cast/Screen share" from my tablet to my Smart TV and I get the Error message "Required Output Protections Are Not Active".Reported it and Telus could not help and said...

Nancy88 by Neighbour
  • 452 Views
  • 3 replies
  • 0 kudos