Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 61447 Views
  • 196 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 44351 Views
  • 43 replies
  • 7 kudos

Resolved! Unable to Login to Telus TV+

I used to be able to login and access the Optik TV app in the past without any issues. I tried to login to Telus TV+ recently for the first time, and i am unable to login from any platform. have tried iOS, Android and telustvplus.com.The message that...

adzees by Neighbour
  • 455 Views
  • 2 replies
  • 1 kudos

Series recordings Global BC News 104 @ 11PM

So I missed a recording of the news last night, not a big concern but using this as an example I checked my Global 104 11pm series scheduled and find Dec 2 & 3rd only set to record. Global news is 11PM eevry day.I proceed tonight on 22nd and every ni...

Rocky3 by All-Star
  • 276 Views
  • 1 replies
  • 0 kudos

Resolved! Optik stuttering

After a thirteen hour power outage the other day the tv picture freezes and pixelates every couple of minutes. Tried all the usual steps and it is still happening. I have the original Optik box and am afraid if I call they will try to get me to switc...

Optik TV and Third Party Router Fix

Hello everyone, this is more of a fix than a question that I want to share with everyone as lots of customers may face this issue. I put my Telus modem into bridge mode and am using my own Nighthawk AX3000 wireless router. Then I connected the Optik ...

dcard99 by Neighbour
  • 223 Views
  • 0 replies
  • 1 kudos

Resolved! Send us a private message

When you get asked/told to send us a private message. @TELUS_Support At the top right hand of the page is an envelope. Click on that and you should be able to send us a private message. NOT easy Just click on the user name TELUS_Support and you will ...

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Rocky3 by All-Star
  • 489 Views
  • 5 replies
  • 0 kudos

Guide has wrong schedule

Since switching to standard time the Disney channels schedules are wrong, listings in the guide do not correspond to what is being broadcast, please fix thank you

katytude by Neighbour
  • 290 Views
  • 2 replies
  • 0 kudos

Optik TV box vs new Telus TV Box and Recordings

We have recordings on our Optik TV PVR box that we want to keep. If we switch to the new Telus TV box, it appears we would lose the old recordings that are over 90 days. Is it possible to have a combination of the two boxes - 1 Optik Box with our old...

RCME by Neighbour
  • 509 Views
  • 3 replies
  • 0 kudos