Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Resolved! Why can't I book a support visit?

After working very hard to get to a human, I spent 75 minutes on the phone explaining the problems with my pvr/set top box. John agreed to book a technician, then he was unable to due to system problems. He gave me a ticket number, not that I can use...

AbCust by Neighbour
  • 3 replies
  • 1 kudos

Optik upgrade -- What's the second box for?

I live in Vancouver and I have Optik TV. I was advised that I had to replace the existing hardware to continue using Netflix. The existing hardware consists of a single box. I am confused because Telus sent me TWO boxes to replace the single one. Box...

GregT1 by Just Moved In
  • 6 replies
  • 0 kudos

OptikTV app iOS keeps crashing

I have been trying to get my Optik TV app to work on my iPhone14 as well as my iPad, and it crashes every time. It gets past the opening screen, and I see a split-second of the programs menu, and it crashes. I have updated the app, as well I have uni...

ALuomala by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Sound issue

Have a new install. Recently, sound setting has to be at 100 in order to hear the TV. Netfix, Prime , etc works fine.Went through TV settings, rebooted the box, nothing. I don't want to do the waiting for call back for hours!Also have intermittant WI...

CNBC World

CNBC World is showing today on Optic TV, channel 806.What has happened to the regular CNBC feed?

gnoble by Friendly Neighbour
  • 4 replies
  • 0 kudos

Audio to bluetooth and to tv speaker

I’m a new Telus customer with the new TV+ box (android). When I connect my bluetooth earbuds the regular audio mutes. I need both as I use the earbuds cos I’m going deaf but the rest of my family want to listen normally. Any ideas for how I get both ...

Can not add channels on TV or on MyTelus

I am a new subscriber to Telus. I was installed on the 1st of August. I was recently trying to add the History Channel to my Optik TV line up, but when I go to the channel on Telus TV+ there is a message that I have to go telus.com/mytelus to add the...

Chris008 by Just Moved In
  • 2 replies
  • 0 kudos

4k PVR box

Visiting my parents, I noticed that their 4k PVR box won’t record a show, unless it is left turned on. I thought this was weird and shouldn’t be like that, as my (apparently) now ancient Telus PVR box is not like that. It will still record shows even...

RideHappy by Just Moved In
  • 1 replies
  • 0 kudos

Recording list is unavailable

After installing an upgraded optik box we lost all recordings on the other two older boxes. How can we get them back or access them?

Chu by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! upgrading optik pvr box

HI,I Was slow to react to upgrade my PVR box and now i am having a hard time finding a place to do so online? i went to this link telus.com/tvhardwareupgrades but it seems to end there? any suggestions? Thanks

mapp6868 by Friendly Neighbour
  • 4 replies
  • 0 kudos