Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 57892 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 42995 Views
  • 43 replies
  • 7 kudos

Optik TV vs Rogers/Shaw Ignite/Xfinity

In 2023, I was, very briefly, a Telus Optik TV and internet subscriber. The many, many issues with the Optik set-top boxes forced me to switch to Shaw, who gave me a great deal on a 1.5 Gbps internet plan and TV package. I see that now Telus offers 3...

jackmcmad by Helpful Neighbour
  • 704 Views
  • 1 replies
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Optik audio sync

Optik TV audio gradually grows out of sync with the picture and have to reboot the box to correct it. Happens daily. Can we get an ETA on the fix for this issue? It’s been on the forum for years and this is getting ridiculous.

Nio by Neighbour
  • 260 Views
  • 2 replies
  • 0 kudos

Can’t Tape CTV News

Signed up with Telus in July 2024. For awhile, I could tape CTV morning news as a series as usual (from our previous provider). Then, around August, I was not allowed to tape it as a series, only individual which meant, poor me, scrolling ahead to ea...

Cannot access Crave/HBO online or the Telus TV+ App.

Hello, I am subscribed to Crave/HBO among other things but for months now I have no longer been able to login via my TV provider on their website. When I try to I get an error message "An error occurred connecting with your provider, please try again...

Previous Channel setting (not showing live feed)

I just got the new Telus box but when i had the old telus box when I clicked the “prev” button - I could view my 4 previous channels and it would show a live feed. Now it just shows the channel logo but no live feed.is there a way to change that in s...

favourites, and PIN

Although this is about a couple issues, I must start off with a bit of a rant, and I pen this post while sitting, once again, listening to elevator music while waiting for a Team Member to answer the phone. We have been Telus customers for almost a y...

Marpel by Friendly Neighbour
  • 246 Views
  • 1 replies
  • 0 kudos

Telus remote won’t program to Sony Bravia

Hi, my Telus remote model 2774 will not pair with my new Sony Bravia TV. The remotes work with other TV’s in the house. Batteries are good. I have tried following the Telus guide for programming the Optik remote to the Bravia TV but it will not work....

DD3 by Neighbour
  • 375 Views
  • 4 replies
  • 0 kudos

What Exactly is This New Item on My Latest Service Agreement

So on my last Service Agreement I see something called " Showcase Mini Offer " included as part of my TV services. Now the cost of my TV services has not changed at all but I would like to know just what this " Showcase Mini Offer " is. I called Telu...

Friendliest neighbours